iso685-x-B_D00177_07_M_XXEN/07.2019
6
Important information
1. Important information
1.1 How to use this manual
To make it easier for you to understand and revisit certain sections in this manual, we
have used symbols to identify important instructions and information. The meaning of
these symbols is explained below.
This manual is intended for
qualified personnel
working in electrical
engineering and electronics!
Read the manual
before
you begin to mount, connect, and commission
the unit. Always keep the manual within easy reach for future reference
following commissioning.
DANGER
This signal word indicates that there is a
high risk of danger
that will re-
sult in
electrocution
or
serious injury
if not avoided.
WARNING
This signal word indicates a
medium risk of danger
that can lead to
death
or
serious injury
if not avoided.
CAUTION
This signal word indicates a
low-level risk
that can result in minor or
moderate injury
or
damage to property
if not avoided.
This symbol denotes information intended to assist the user in making
optimum use
of the product.
1.2 Technical support
1.2.1 End customer support and advice
Technical support by phone or e-mail for all Bender products
• Questions concerning specific customer applications
• Commissioning
• Troubleshooting
Telephone:
+49 6401 807-760 (365 Tage von 07:00 - 20:00 Uhr [MEZ/UTC +1])
Fax:
+49 6401 807-259
0700BenderHelp (Tel. and Fax in Germany only)
E-mail:
1.2.2 Repair
Repair, calibration, update and replacement service for Bender products
• Repairing, calibrating, testing and analysing Bender products
• Hardware and software update for Bender devices
• Delivery of replacement devices
• Extended guarantee, in-house repair service, replacement devices at no extra cost
Telephone
:
+49 6401 807-780* (technical issues)
+49 6401 807-784*, -785* (sales)
Fax:
+49 6401 807-789
E-mail:
Please send the devices for
repair
to the following address:
Bender GmbH, Repair-Service,
Londorfer Straße 65,
35305 Grünberg
1.2.3 Customer service
On-site service for all Bender products
• Commissioning, parameter setting, maintenance, troubleshooting
• Analysis of the electrical installation in the building (power quality test, EMC test,
thermography)
• Training courses for customers
Telephone:
+49 6401 807-752*, -762* (technical issues)/
+49 6401 807-753* (sales)
Fax:
+49 6401 807-759
E-mail:
Internet:
www.bender.de
* Mo-Thu 07:00 a.m. - 16:00 p.m. , Fr 07:00 a.m. - 13:00 p.m.
