Belshaw Bros., Inc. doing business as Belshaw Adamatic Bakery Group
Phone (+1) 206-322-5474
Revised 08/31/15
Limited Warranty
Page 2 of 2
Warranty Claims
In case of warranty claims relating to your Product, you must follow the instructions below.
Report Claims to Your Authorized Distributor or Dealer or to Belshaw Adamatic Bakery Group
As soon as you discover a problem, contact the Distributor or Dealer from whom you purchased the Product
or Belshaw Adamatic Bakery Group. Your Distributor or Dealer will notify Belshaw Adamatic Bakery Group
for you.
Only Belshaw Adamatic Customer Service can approve or authorize warranty claims.
You must state the following:
1. Your name, company name, and telephone number
2. The location, phone number, and contact name where the Product is located
3. The invoice number and date of purchase of the Product
4. The Model and Serial Number of the Product, as written on the data tag attached to the Product
5. A description of the problem and how it occurred
Shipping Damage and Missing Items
Damage to the Packaging or Crate.
On delivery, promptly check all packages thoroughly for any sign of
damage. In cases of visible damage,
always note the damage on the Delivery Receipt.
Failure to note
damage is taken by the Freight Carrier to mean that the package is in good condition at time of receipt, and
can result in denial of a Freight Claim. Take photographs that clearly show the damage.
Damage to Products.
If you find any damaged Product inside the shipment, photograph the damage both
inside and outside of the package. Do not throw the packaging away. Photos of the package and contents
are needed to show the condition of the Product at the time it was received.
Missing Items.
As soon as you believe any items to be missing from a shipment, promptly report this to the
Distributor or Dealer from whom the Product was purchased or to Belshaw Adamatic Bakery Group. If
possible, photograph the entire contents of the delivery and email this to your Distributor or Dealer, or to
Belshaw Adamatic Customer Service at
Returning Products to Belshaw Adamatic Bakery Group
Under the terms of the Limited Warranty, you may be asked to return to Belshaw Adamatic Bakery Group
any Product that is the subject of a warranty claim. These Products must be clearly labeled with a Return
Goods Authorization Number (“RGA Number”) given to you by your Distributor or Dealer, or by Belshaw
Adamatic Customer Service. Products received without an RGA Number will not be processed. All
Products must be shipped freight prepaid by the Purchaser to Belshaw Adamatic Bakery Group at the
address below.
Contacting Belshaw Adamatic Bakery Group
At any time, you can contact Belshaw Adamatic Bakery Group customer service for assistance
Belshaw Adamatic Bakery Group Customer Service
814 44th St. NW, Suite 103,
Auburn WA 98001, USA
Phone: 800-578-2547 (USA/ Canada) or (+1)206-322-5474 (Worldwide)
Email:
Office Hours: Monday – Friday, 6am to 4pm, USA Pacific Time