The following sections provide maintenance information and
troubleshooting advice.
Troubleshooting
1. How do I delete a computer that has been previously
set up to work with my Hub?
The Wireless USB Hub maintains a list of computers to
which it can connect securely. To delete one computer
from the list, plug the included USB cable (or one like it)
into the Hub and computer, as you did during the initial
setup. After a few seconds, a new “Administration” tab
will appear in the Wireless USB Control Center. Select
the “Administration tab” and view a list of the computers
that have been set up to communicate with this Hub.
Follow the instructions on the screen to delete one or
more computers from this list.
2. I have gone through the cable-association procedure,
but still cannot connect to the Hub.
Check that the power supply is connected and that the
blue LED on the Hub is lit.
If you are sure there is power to the Hub, open the
Wireless USB Control Center. On the “Devices” tab,
your Hub should be one of the devices listed. If it is not,
perform the cable-association procedure again.
If you see your device listed, make sure that it says
“Connected” and you see green bars indicating that it
is connected. If the software says “Unconnected”,
move your Hub closer to the computer to see if that
fixes the problem.
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If neither of those steps work, try resetting your Hub by
unplugging the power-supply connector from the back
of the Hub, waiting a few moments, and then plugging
it back in.
Note:
After doing this, you must repeat the
cable-security setup.
3. I have a device installed but I still can’t seem to
connect to it. What should I check before contacting
Technical Support?
Have you completed the one-time cable-association
procedure? If so, please verify that the device you set
up appears in the “Devices” page of the Wireless USB
Control Center. If it does not, try the security-setup
process again, following the instructions carefully. You
will be prompted when the process has completed
successfully.
Do not unplug the cable until you receive
this message.
Try moving the devices very close together to determine
if a connection can be made. Once the connection
has been made, begin moving them further apart to
determine the maximum operating distance for your
environment. Note that this distance could be reduced
by large solid objects placed between the two devices,
such as a wall or refrigerator. The best setup places the
devices in a line-of-sight orientation.
Check the Windows Device Manager and verify that
there are no “Unknown” devices that are related to the
installation of the Wireless USB Hub. If they are related
to the installation of the Wireless USB Hub, please try
reinstalling the drivers or restarting the “Found New
