Guarantee terms
The Equipment you have bought has been carefully selected by Belgacom and
is covered by a two-year warranty on spare parts and labor in the event of any
material or manufacturing defect, unless otherwise specified. The warranty shall
be valid from the date on which the equipment is collected or delivered.
If you have any problems with the equipment, you should take it to a
Teleboutique or to one of our authorized agents, in its entirety and in its original
packaging, or in packaging providing the same degree of protection, together
with the original receipt. The addresses for our Teleboutiques and authorized
agents are given in the Information Section of the White Pages.
Your equipment will be repaired or replaced free of charge, on presentation of the
receipt, in the event of any material or manufacturing defect.
Belgacom alone shall determine what repairs and/or replacements are necessary.
The warranty on the repaired or replaced equipment shall end on the date on
which the original warranty on the purchased equipment expires, but shall not
be less than 3 months.
The warranty shall not cover:
- damage of any kind that does not predate the sale;
- any damage, faults or defects attributable to the Customer or to causes unrelated
to the Equipment: lightning, power surges, humidity, accidental damage,
improper use or poor maintenance, failure to comply with the instructions in
the user manual, and force majeure;
- the repair or replacement of movable parts (cords, wires, plugs, aerials, etc.),
consumables (cells, batteries, paper, ink, etc.) needing regular replacement and
the supply of cleaning products.
The warranty shall not apply:
- to any changes or repairs to the terminal Equipment undertaken by the
Customer himself/herself or through the services of persons not designated
by Belgacom;
- if the Customer removes or tampers with the manufacturer’s serial numbers
and/or brand names on the terminal Equipment.
Belgacom shall not be liable for any indirect or immaterial loss sustained by the
Customer as a result of the malfunctioning of the terminal Equipment, such as
any loss of production, revenue or contracts.
The General Terms and Conditions for the Sale of Terminal Equipment can
be obtained on request from any Belgacom service available to the public
or at www.belgacom.be
Belgacom SA under public law,
Bd. du Roi Albert II 27, B-1030 Brussels VAT BE 0202.239.951, Brussels
Register of Legal Entities
belgacom
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