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Call Forwarding

170

Telephony

Attributes

A call forwarding chain can contain any call forwarding types and 
call forwarding users. There is no limit to the number of succes-
sive call forwarding instances. 

If the call forwarding destination is a system telephone, an incom-
ing call is additionally indicated with the display 

via...

. The caller 

list of a system telephone can also determine both the call 
number of the caller as well as the call number of the user doing 
the forwarding.

In the case of multiple forwarding, a setting in the user group of 
the call forwarding destination determines which of the “Via” call 
numbers is displayed. You can have either the last call forwarding 
user (default) displayed or the first call forwarding user in a chain 
displayed. The “Via” call number is, however, only displayed when 
the call number display is activated for the forwarding user.

Note:

When call forwarding to the Forum Voicemail voicebox pro-

gramme, the “Via” call number is evaluated in order to determine 
the owner of a voicebox. The last call forwarding user is used no 
matter what the user group setting. When call forwarding using 
the secretarial function of the voicebox programme, the call 
number of the voicebox owner is also shown as the “Via” call 
number.

Virtual call number

A virtual call number is always 
diverted to a destination call number

Call forwarding of a hunt 
group

Users of a hunt group can also 
configure respective call forwarding

Call forwarding to 
external

Call forwarding to an external call 
number or via remote-controlled 
dialling (Call Through)

Call forwarding by a 
system user

Call forwarding via 
Forum Auto Attendant (with the 

Connect to phone number

 and 

Connect to voicebox

 function) or via 

Forum Voicemail (with the secretarial 
function)

Call Forwarding

Name

Description

Содержание Forum 523

Страница 1: ...Belgacom Forum 523 524 Mounting and Commissioning Manual...

Страница 2: ...ternet www belgacom be pabx You can contact our Support on the following telephone numbers in Dutch 0800 22 400 in French 0800 33 400 in German 0800 44 400 in English 0800 55 400 Forum 5000 and Forum...

Страница 3: ...Functions 26 Update Notes 28 Upgrade Licence 28 Technical Notes 29 Updating 30 Installation 31 Scope of Delivery 32 Safety Precautions 32 Mounting Location 35 Opening and Closing Forum 523 524 36 Int...

Страница 4: ...ck InfoCom System 66 Safety Precautions 66 Technical Data 67 Mounting Interface Cards 68 Scope of Delivery 70 Installing Interface Cards 70 Configuration 72 Brief Guide to Initial Configuration 73 Con...

Страница 5: ...523 524 in a Serverless LAN 90 z DNS Name Resolution 91 z Internet Access 91 z RAS Access 92 Forum 523 524 in a LAN with an IP enabled Server 93 z DNS Name Resolution 94 z Internet Access 95 z RAS Acc...

Страница 6: ...vice Properties 128 z VoIP System Telephone Configuration 129 z LAN DHCP Server 130 z Start Procedure 131 z Local Configuration 133 Forum IPhone PC 137 z Installation 138 z Configuration 138 DECT over...

Страница 7: ...ndles 161 z Routes 161 z Numbering 162 Technical Details 163 Telephony 165 E 164 conversion 165 z Configuration 166 z Example 167 z Further Information 168 Call Forwarding 169 z Attributes 170 z Loop...

Страница 8: ...193 z Enquiry Station for an Operator with Two System Telephones 193 z Group of Three Enquiry Stations 194 Multi Company Variant 196 Configuring the Multi Company Variant 197 z Activating the Multi Co...

Страница 9: ...ace 209 LDAP Interface 211 z Address Queries using LDAP 211 z Querying External LDAP Server 212 SNMP Interface 216 z Installing SNMP Agent 217 z Configuring SNMP 218 Frequently Asked Questions 219 Gen...

Страница 10: ...8...

Страница 11: ...ng the Forum 523 524 z connecting terminals and putting them into operation and z installing and configuring the software of components is intended for these persons only Please note The Forum 523 524...

Страница 12: ...has two slots for extra interface cards Using different combinations of interface cards the configuration of Forum 523 524 can be exactly tailored to your communication requirements The need for an ad...

Страница 13: ...z 3 DECT enabled Upn connections for system telephones or DECT base stations pressure terminals z 4 a b connections for analogue devices pressure terminals z Forum 523 524 can be expanded using an app...

Страница 14: ...on a connected PC The configuration of the Forum 523 524 can be prepared by a Bel gacom agent The Forum 523 524 configuration can also be edited or updated by the Belgacom Customer Service Centre via...

Страница 15: ...As your company s requirements grow Forum 523 524 can be networked with other communications systems via permanent ISDN lines Q SIG or via Internet connections Q SIG IP connecting distant locations a...

Страница 16: ...r the gen eration of DTMF and dial tones and for echo suppression It is also possible to use a limited range of VoIP functions without an addi tional Media Gateway card The system software provides up...

Страница 17: ...a call Packet Data in the D Channel Some business applications for instance POS terminals cash reg isters or credit card terminals require a permanent data connec tion over the X 25 packet data netwo...

Страница 18: ...lace computers in the LAN cannot be directly reached from the outside i e from the Internet and are thus protected from direct attack from the Internet The LAN is additionally protected by the Forum 5...

Страница 19: ...fices can also be linked via ISDN or VPN This means that two Forum 523 524 can connect their LANs either by dialling in on demand or using an encrypted Internet data connection You can query the inter...

Страница 20: ...without additional interface cards Telephony Basic Settings z The S01 port is configured for multi terminal access the S02 port for system access z The 3 Upn ports are configured for Forum Phone 525 s...

Страница 21: ...ions The Standard user group is well suited as a starting point for creating user groups for normal users of the sys tem e g the staff members of a company because of its default settings Note When th...

Страница 22: ...ersonal 20 20 0 Dial in outgoing External Internation al Internation al Incomin g only Immediate external line seizure External line seizure over operator LCR Deactivate LCR LCR at call forwarding to...

Страница 23: ...ff on per connection Dial in incoming Pickup from group Pickup selective Take Call removal Calling suppression at the parallel terminal Reaction connection will be disconnected display phone number of...

Страница 24: ...rding last forwardi ng Connection External to external 3 party conference Park call MOH at external connections MOH at internal connections Protection Call protection ringing tone ringing tone off Cal...

Страница 25: ...ist Manage door call lists System phones Device busy All keys locked Programming function keys Menu and ABC keys DECT trunc keys Disconnect ISP connection Connection data Send incoming connections Sen...

Страница 26: ...0 00 0 00 0 00 Cost factor 100 100 100 Create costs Network RAS Callback none none none E mail notification Send E mails CSTA CSTA menu CSTA key CSTA data Other Speed dialling Door opener Keypad diall...

Страница 27: ...eactivated z The telephone lock can be activated The terminal PIN is 0000 z The white list black list and call filter are not preconfigured and therefore not active If these lists are configured they...

Страница 28: ...s can disconnect existing Internet connections via the Web console of Forum 523 524 and from a system terminal if this function has been configured on this terminal The following IP addresses are pres...

Страница 29: ...Internet Functions 27 Factory Settings on Delivery...

Страница 30: ...unications system This offers an extended range of functions as opposed to the Forum 523 prior model You can also use these features as needed on an existing Forum 523 communications system You can th...

Страница 31: ...note the following points z A 256 MByte CompactFlash card is the prerequisite for updating to release 7 z The system software is divided into 2 parts a software container with the firmware which you...

Страница 32: ...try from the selections offered Take note of the expected file name displayed Load the firmware extensions with the Browse and Load buttons 4 Optional Then open the System Licences page Enter the auth...

Страница 33: ...h starting on page 48 6 If available externally connect S0 to NTBA see S0 Ports starting on page 48 7 Plug power cord into power supply unit 8 Close Forum 523 524 see Opening and Closing Forum 523 524...

Страница 34: ...roduct confirms that it conforms with the technical guidelines on user safety and electromagnetic compati bility at the time of its approval Intended Usage The Forum 523 524 communications system is d...

Страница 35: ...ation The mains power connection must be installed by a licenced electrician to avoid danger to people or materials DANGER Dangerous voltage in device Pull the plug out of the power socket before open...

Страница 36: ...he door opener connected to the actor port of the Forum 523 524 does not come into contact with the metal parts of the door Only devices which provide SELV Separated Extra Low Voltage may be connected...

Страница 37: ...um 523 524 in a well ventilated location away from direct sources of heat Mount the Forum 523 524 on a wall but z not in front of or above heat sources such as radiators z not in places subject to dir...

Страница 38: ...should first pick up your tool then touch an earthed metal object e g a radiator before touching any connections or components inside the device CAUTION Static charges can damage the electronic compon...

Страница 39: ...er socket in the wall Push up the cover 2 Push the cover open using light pressure until the connector panel can be seen A stopper prevents the cover from being opened further You must remove Forum 52...

Страница 40: ...ce has been tripped Push the cover back to approx 5cm beyond the protection plate Pushing the cover further back 6 Take the cover off from the bottom Taking the cover off To close the Forum 523 524 ag...

Страница 41: ...ver with an appropriate tool where necessary a Press the power supply locking device up again b Locking in the power supply unit 10 Connect the 3 pin AC cable to the power supply unit Connecting the 3...

Страница 42: ...in board via two sock ets Forum 523 524 s slots have the following characteristics z There is no prescribed order for assignment You can for example use an interface card in slot 2 although slot 1 is...

Страница 43: ...ignated slot The label on the interface card s connector must be facing to the right Make sure it is sitting firmly in the slot 4 Close the cover as far as the protection plate see Opening and Closing...

Страница 44: ...s the available interface cards and the assignment of the relevant connection blocks The following diagram shows the position of the interfaces Position of the Forum 523 524 interfaces S01 ext S02 ext...

Страница 45: ...o Ethernet switch via the slot Forum 523 525 Card 4 digital extensions 4 x Upn z Upn also usable for DECT RFP Forum 523 525 Card 8 digital extensions 8 x Upn z Upn also usable for DECT RFP Forum 523 5...

Страница 46: ...ital extensions 2 x S0 and 6 x Upn Forum 523 525 Card 2 S0 T0 6 analogue extensions 2 x S0 and 6 x a b Upn1 1 Upn1 2 Upn1 4 Upn1 3 Slot 1 Slot 2 Upn1 1 Upn1 2 Upn1 4 Upn1 3 Upn 1 5 Upn 1 6 Upn 1 7 Upn...

Страница 47: ...4 x S0 Forum 523 525 Card 4 analogue extensions 4 x a b Forum 523 525 Card 8 analogue extensions 8 x a b S01 1 Slot 1 Slot 2 S01 2 S0 1 3 S0 1 4 ab 1 1 ab 1 2 ab 1 4 ab 1 3 Slot 1 Slot 2 ab 1 1 ab 1...

Страница 48: ...ut of the mains power supply 2 Take the cover off the Forum 523 524 see Opening and Closing Forum 523 524 starting on page 36 3 Pass the Velcro fastener through the recesses in the bottom of the casin...

Страница 49: ...the Forum 523 524 to screw in the screws for attchment point B and insert the screws through the holes pro vided The Forum 523 524 will hang on the screws in attachment point A so you must leave a sp...

Страница 50: ...rnal and external port is not possi ble Whether you use switchable S0 ports for internal or external com munication will depend on your individual communication require ments and the existing basic co...

Страница 51: ...s ISDN fax machines ISDN base stations and ISDN terminals ISDN cards for PCs etc to each internal S0 bus The power for three of these ter minals can be supplied by the bus Where more devices are used...

Страница 52: ...tion in the Configurator In the last IAE socket 100 ohms terminating resistors between 1a and 1b as well as between 2a and 2b are required Connecting several IAE sockets Socket with 100 ohm terminatio...

Страница 53: ...needs to be switched on The terminating resistors in the Forum 523 524 must be switched off The S0 bus should not be installed as star topology Sub distributions are not allowed either Termination on...

Страница 54: ...above Tip If for example you have connected an IAE socket to an internal S0 port and wish to switch the S0 port to external operat ing mode you will need a crossover ISDN connection cable to connect...

Страница 55: ...ted to two Upn ports eight calls can be made simultaneously Please note how ever that you can only make as many simultaneous external con nections as there are externally connected B channels availabl...

Страница 56: ...3 2 1 system phone or base station ESC OK 5 8 2 3 6 9 0 1 4 7 ABC DEF GHI JKL MNO PQRS TUV WXYZ R ABC C i cable max 1000 m If you connect a base station to a Upn port four calls can be made simultane...

Страница 57: ...xternal mail systems If analogue telephones are to be used connect the pressure ter minals to a standard telephone connection socket Connection using a telephone connection socket To connect an analog...

Страница 58: ...which you can also use your own melody that you can replace in the Configurator of the Web console in the System Components menu Please see the online help for further details Please note Use only dev...

Страница 59: ...he Configurator under the menu item Telephony Ports Doorbell z You can call the Doorphone intercom system by using the code procedure 1 0 2 z The Doorphone can be connected to any a b port but you can...

Страница 60: ...e in accordance with 10BaseT or 100BaseTX may be up to 100 m long Safe oper ation with 100 MBit s transfers requires the use of category 5 cables and connecting sockets Use a shielded Ethernet cable S...

Страница 61: ...nd to an Internet router The most secure Internet port which is also separate from the LAN is a WAN port Transfer rates and operat ing modes are switched automatically Auto Sensing function Connection...

Страница 62: ...s the time and date are reset to the factory settings when the power is switched on again Depending on the System Common Synchronize Time setting date and time are set to the current values on the fir...

Страница 63: ...IPhone 525 535 IP system telephones with or without key extension where no Power over LAN is available in the network Connecting the Power Supply Unit to an IP Telephone The connector for the power su...

Страница 64: ...all keys or assigned functions or destination call numbers Users can change this programming as required The maximum distance between the connecting socket that the telephone key extension device comb...

Страница 65: ...yourself and your tools before and during any installation work on the Forum 523 524 and any connected terminals Use dis charging underlays or antistatic mats where possible Please note Never attach a...

Страница 66: ...ephone 5 Connect the power supply unit to the mains power supply 6 Connect the system telephone with the Upn or ethernet port Underside of the device key extension left and system telephone right This...

Страница 67: ...1 jack using an adapter The headset must comply with DIN Norm EN 60950 1 Point 6 2 Safety of informa tion technology equipment including electrical business equip ment Connecting a Headset to a System...

Страница 68: ...m needs to be mounted in earthed cabinets or cases Lines and cables connected to the communications system must only be laid inside buildings Connecting a b and Upn line outside of buildings is allowe...

Страница 69: ...m 524 Note The ISDN S0 port S0 ext int on the front panel may only be switched in one direction internal or external Using the port as internal S0 port requires a crossover Rx Tx patch cable Using the...

Страница 70: ...led SLOT 1 and SLOT 2 Depending on the type of interface card used in a slot the correct metal screen has to be mounted Besides the default screen the following screens are available 4 fold interface...

Страница 71: ...he Forum 524 Rack These LEDs are labelled SLOT1 and SLOT2 An LED will show a constant light if an interface card is inserted into the corresponding slot and the operating software has detected an inte...

Страница 72: ...l the card perform the following steps 1 Switch off the Forum 524 Rack and pull the plug out of the mains power supply Unscrew the screws of the top cover Take the top cover off 2 To discharge touch a...

Страница 73: ...ards starting on page 68 Verify the tight connection of both connectors Tighten the fastening screws 5 Close the top cover Tighten the screws of the top cover Switch on the Forum 524 Rack You can view...

Страница 74: ...to use certain system services z carry out further system maintenance z use PC supported telephony functions z read out call charge information z access the Forum 523 524 telephone book The Web conso...

Страница 75: ...XP under Start Settings Network connections Local Area Connection Open the dialogue box Local Area Connection Properties and then the dialogue box Internet Protocol TC IP Properties see figure Setting...

Страница 76: ...on a connected system telephone You can also view the net mask by entering the procedure 1 8 3 The PC s IP address must be in this network range Note Deactivate any connection via a proxy server whic...

Страница 77: ...partments and the internal call numbers you want to allocate to them z For Internet access the Internet service provider access data Data not available for initial configuration can be updated or cor...

Страница 78: ...ation enter your user name Administrator password for the initial configuration leave this box blank 4 Confirm this by clicking on OK Forum 523 524 dialogue box for initial access 5 The software opens...

Страница 79: ...iguration you should configure additional user groups with restricted authorisations and assign them terminals as required by your users To support your next configuration steps you should activate th...

Страница 80: ...s in the Configurator you must save the configuration see also Saving and Loading the Configuration on page 78 2 Then select the Log off command in the upper menu bar Saving and Loading the Configurat...

Страница 81: ...onnec tion or via an Internet connection reverse ssh tunnel In the fac tory setting on delivery two Belgacom Remote Service Centre tel ephone numbers are preset under which a system technician can dia...

Страница 82: ...on activates the DTMF evaluation for the next voice call You can add additional phone numbers for remote configuration on the configurator s Telephony Extended Remote service menu page Activate the IP...

Страница 83: ...he user Administrator logs in and another user with adminis tration rights is already logged in then the administrator can for cibly log the other user off in order to configure This functionality for...

Страница 84: ...nt events and errors are kept by the Forum 523 524 in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can be sent via e mail I...

Страница 85: ...ion PC see Brief Guide to Initial Configuration on page 73 The terminal software is part of the Forum 523 524 software and is automatically loaded into the terminals via the Forum 523 524 if the softw...

Страница 86: ...ings proceed as described in the following paragraphs 1 Switch off the Forum 523 524 by disconnecting the power plug 2 Remove the cover see Opening and Closing Forum 523 524 CAUTION Static charges can...

Страница 87: ...main DHCP server Active in Dynamic and static address assignment mode DHCP addresses in the LAN 192 168 99 130 to 192 168 99 169 DHCP addresses via RAS ISDN 192 168 99 10 to 192 168 99 41 DHCP address...

Страница 88: ...um 523 524 and can be set in the Sound Recorder when you save the file under Format CCITT A Law and Attributes 8000 Hz 8 bit mono The maximum allowable size for a MoH file is 640 KB approx 80 sec play...

Страница 89: ...a PC z the Forum 523 524 central telephone book and your personal telephone book as well as to the company telephone book if the multi company variant is activated In addition the Forum 523 524 can be...

Страница 90: ...parated by a full stop The supplementary protocols DHCP and PPP automatically assign IP addresses to devices Class C networks normally use IP addresses in which the first three numbers are the same an...

Страница 91: ...aks of a router The domain name system DNS resolves a plain text DNS name into an IP address The DNS is a hierarchically structured data base distributed worldwide A DNS server can supply information...

Страница 92: ...ess LAN the Forum 523 524 takes over the IP config uration of the connected workstations All IP settings necessary for the workstations are assigned by the Forum 523 524 via DHCP dynamic host configur...

Страница 93: ...you want to see a Web page you simply type the URL uniform resource locator Internet address http in your browser In a serverless LAN the Forum 523 524 is configured as a DNS server and default gatew...

Страница 94: ...smitted by the Forum 523 524 on establishment of the connection The computer that has dialled in has access to all services in the LAN that can be used via the IP protocol The authorisation for RAS ac...

Страница 95: ...e to enter the corresponding IP settings in the Forum 523 524 Configurator Network LAN menu Additionally you should change the DHCP server to static address assignment in the Network DHCP menu to enab...

Страница 96: ...es starting with 00 08 5D 4 Confirm with Apply By activating the limitation to specific devices only known devices can get a DHCP answer For this the IP address is taken from the address range used fo...

Страница 97: ...Internet connection is established from a workstation computer via the server which in turn requests Inter net access from the Forum 523 524 There are two different ways of suitably configuring the i...

Страница 98: ...con nections If you additionally want to allow file or printer access in the network you must set up a suitable user account on the addressed server for network log in If you use the same log in name...

Страница 99: ...ms change the prescribed address range for the LAN The Forum 523 524 in a LAN to LAN link In the Configurator Network Branch menu you can configure the dial in settings z PPTP The Point to Point Tunne...

Страница 100: ...he Internet which means that it automatically establishes an Internet connec tion when required and terminates the connection after a certain period of time if no data are being transmitted Unfortunat...

Страница 101: ...the Forum 523 524 automatically releases the connection to the Internet after a certain specifiable duration z It is possible to call up Web pages simultaneously from several workstations z The Forum...

Страница 102: ...visible in the Internet on a workstation Certain protocols cannot be used when NAT is being used This affects protocols with the following properties z IP addresses are transported in the useful load...

Страница 103: ...ion z Telephony via Intranet enables joint usage of existing infrastructure for telephony and for data communication Integrating the two communication networks into a single communications network can...

Страница 104: ...networking using Q SIG IP via VPN connections see also PBX Networking starting on page 152 z Setting up a DECT over IP network lets you use existing Ethernet cabling to set up a DECT network The speci...

Страница 105: ...Configured Click on Apply 3 Go to the page Telephony Devices VoIP Telephone and click on New Enter the MAC Address printed on the underside of the IP system telephone Select the Type and enter an int...

Страница 106: ...an IP address under STUN Server and STUN Port where necessary You can obtain more information on this from your SIP provider Click on Apply 5 On the Telephony Trunks SIP Trunks page click on New Acti...

Страница 107: ...gurator and go to the page Telephony Ports Slots Click on the corresponding slot Under Configured select MGC VoIP Optional enter an IP address from the Forum 523 524 IP network which is not being used...

Страница 108: ...on Help and select a suitable help page under Type A configuration dialogue of SIP telephony software 7 You can only conduct a certain number of telephone calls simultaneously with internal SIP teleph...

Страница 109: ...ere with a telephone call A modern Intranet normally offers enough performance reserves and reliability to make good quality VoIP telephony possible Spe cific components can also be optimised for exam...

Страница 110: ...rameter settings The values apply to half duplex ethernet for full duplex the val ues can be halved Note To ensure SIP compatibility the older system telephones Forum IPhone 520 and Forum IPhone 530 d...

Страница 111: ...1 6 3 Level 3 Reduction to 6 3 kbit s z G 723 1 5 3 Level 3 Reduction to 5 3 kbit s Unfavourable packet length selection may reduce voice quality The duration of the recording and not the data packet...

Страница 112: ...delay If this is the case use a modern switch component Selective for warding of ethernet packets Layer 2 switching avoids colli sions Modern switch components also evaluate the TOS byte of IP packet...

Страница 113: ...is IP voice data are exchanged between the IP telephone and the gateway Tip Switching between voice data channels may cause a slight delay in some circumstances For example when accepting a call on an...

Страница 114: ...ing the codecs to be used takes place as follows 1 One of the SIP terminals sends of list of supported codecs 2 The second SIP terminal deletes the codecs from the list which are not supported and sen...

Страница 115: ...ile name input field Use Apply to confirm Allocate this VoIP profile to the desired SIP terminal or to the desired SIP tie line Please note that bandwidth cannot be restricted for terminals or lines w...

Страница 116: ...the list with a fall back selection e g with G 711 A Law audio and DTM RFC4733 event Use Apply to confirm Allocate this VoIP profile to the desired SIP terminal or to the desired SIP tie line Please...

Страница 117: ...rnal SIP connections possible Software MGW The system software for Forum 523 524 provides a Media Gate way function Depending on the system processor utilisation and available system memory up to 32 M...

Страница 118: ...d software stored in its Flash memory The software is updated automatically with a system software Information on Use The MGW interface card must be correctly inserted and configured see also Interfac...

Страница 119: ...occupies a sec ond line in case of a breakdown or over occupancy of the SIP con nection You can also set up your system to route certain types of calls such as international calls to an SIP connection...

Страница 120: ...call data is also exchanged directly between terminals for SIP telephony so different codecs can be used for sending and for receiving It is also possible to change codecs dynamically during a call Yo...

Страница 121: ...nks SIP provider and Telephony Trunks SIP trunks Enter the technical attributes of a specific SIP provider such as the IP addresses for the registrar and the STUN server under SIP provider Under SIP t...

Страница 122: ...ame or incorrect password the SIP subscriber cannot establish any connections no emergency calls either When a SIP subscriber logs off when terminating the programme for example the associated licence...

Страница 123: ...er User The series of characters after is the Domain Name or the SIP Domain The IP address of the Forum 523 524 must always be used here z A STUN server Simple Traversal of UDP over NAT or a SIP proxy...

Страница 124: ...bscribers The following table shows the possible features Features Notes Incoming and outgoing calls with call number display CLIP A SIP telephone requires a call number display for CLIP Parallel conn...

Страница 125: ...hones with the Forum 523 524 com munications system The general commissioning takes place in the Configurator of the Forum 523 524 communications system with the following steps 1 Add a new entry unde...

Страница 126: ...um 523 524 communications sys tem The IP address and the location for loading files from the TFTP server of the Forum 523 524 is received as a part of the DHCP answer Now the Forum IPhone 512 Forum IP...

Страница 127: ...e Forum IPhone 512 Forum IPhone 545 click the Apply button on the Telephony Devices System phone page The Forum IPhone 512 Forum IPhone 545 restarts and thereby takes over the new configuration Detail...

Страница 128: ...selection to the All setting or to the with configured MAC only and all SIP system devices setting If you want to use both features concurrently change the Status setting on the Network DHCP page to...

Страница 129: ...You can indicate logged out device entries in the Configurator on the Telephony Devices VoIP Phone page by their shortened MAC address After restart the logged out Forum IPhone 512 Forum IPhone 545 w...

Страница 130: ...ides local answering machine functionality and can be integrated into CTI applications z The older VoIP system telephones Forum IPhone 520 and Forum IPhone 530 can still be used With the Forum IPhone...

Страница 131: ...demand RAS connection z Signalling data for call control call data during three way conferences connections to conventional terminals and external connections is exchanged between the VoIP system tel...

Страница 132: ...cedure on the display LAN DHCP Server If the LAN already uses a DHCP server to configure workstation computers there are various options for correctly responding to VoIP system telephones DHCP BOOTP a...

Страница 133: ...address Enter the IP address reserved by the DHCP service programme Confirm with Apply Restart the Forum 523 524 and all connected VoIP system tele phones Tip Configuring multiple VoIP terminals can b...

Страница 134: ...ations software file from the specified TFTP server The TFTP server s IP address and the file s name are shown in the display The loaded operations software is started 4 The operations software sends...

Страница 135: ...telephone via a routed IP connection for example VPN or RAS it may be necessary to con figure an external DHCP server accordingly Please note the selec tion of the codec and keep alive time for RAS co...

Страница 136: ...ly from the Product CD Start Windows Explorer Navigate to the Product CD Double click the Forum IpPhoneConfigurator jar file The IP Phone Configurator dialogue opens Select the desired language settin...

Страница 137: ...nd to transfer the currently shown configuration to the VoIP system telephone The status bar at the bottom edge of the programme window displays send OK Note The VoIP system telephone receives the con...

Страница 138: ...monitoring purposes VoIP system telephone mes sages can be sent to a Syslog server Activate the yes option and configure the SYSLOGD IP address and SYSLOGD port settings to activate this function VLA...

Страница 139: ...features z Usage via Mouse PC keyboard z Drag Drop call number selection z Integrated answering machine recording function z Terminal control for the sight impaired z Selectable user interface Skins z...

Страница 140: ...lication Net TAPI or Forum CTI Start the installation programme Forum IPhone PC from the prod uct CD and follow the installation assistant s instructions Configuration Analogue to the VoIP system tele...

Страница 141: ...kstation computer using a different user name you must reconfigure these values You can use any arbitrary sequence of digits not already in use in the LAN for the device ID Select a random device ID t...

Страница 142: ...operties DECT Base Stations DECT base stations can be connected to the Forum 523 524 via Upn accesses or via network TCP IP These DECT base stations are available for the type of access selected Upn D...

Страница 143: ...4 to a DECT over IP base station for the start sequence IP DECT NG New z Forum Base DECT IP indoor v2 Access via shielded CAT5 Ethernet cable STP cable Shielded Twisted Pair cable with up to 100 metre...

Страница 144: ...v1 v2 support the DECT encryption function This feature is however only available if all the DECT base stations support it Features All DECT over IP base stations can be connected to a CAT5 Ether net...

Страница 145: ...selected to be the DECT over IP Manager The MAC address of the base station is located on its type label Enter an IP address for this base station Confirm with Apply Now click Change to determine the...

Страница 146: ...Configurator Telephony Devices DECT over IP User administration and set up of DECT terminals is done in the Configurator of the Forum 523 524 as well The DECT over IP Manager offers a separate web us...

Страница 147: ...requires less signal strength than a voice connection does z Synchronisation range is increased using multiple base stations To decrease the probability of a connection breakdown base stations should...

Страница 148: ...go to the Configurator to the page Telephony Devices DECT over IP and click on the WLAN Config button Log in under the User Name Administrator and enter the same pass word as for the Forum 523 524 DE...

Страница 149: ...s required Setting up a WLAN Profile The WLAN function of the Forum Base DECT IP WLAN indoor v1 v2 DECT over IP base station also includes such rarely required features as networks for large company p...

Страница 150: ...This will however make network identification difficult and does not generally increase data security so it is preferable to leave this on the default setting of Off Security Settings On no account s...

Страница 151: ...ho know about this function for long Configuring for a Remote Location If you are using a DECT over IP base station in the same LAN as the Forum 523 524 the IP address configuration and software loadi...

Страница 152: ...bel on the DECT over IP base station s casing Click on List configuration The DECT over IP base station s current configuration will be displayed 4 Change the DECT over IP base station s IP address co...

Страница 153: ...aded from This will usually be the communications system s IP address Leave the TFTP file name setting on the default setting ram ip_tel ip_rfp cnt 6 For a remote location the Forum 523 524 s LAN will...

Страница 154: ...in the Telephony Settings dialogue under QSIG linking Refer also refer to the corresponding help topics in the Forum 523 524 online help You can use ISDN point to point connections Q SIG or DSS1 pro...

Страница 155: ...Media Gateway Card Example of a PBX network Various line types and transmission protocols can be used for point to point connections The required network topology dis tance connection capacity determi...

Страница 156: ...hysical line properties and the electrical coding of signals z L2 Layer 2 enables communication via individual error protected channels that are independent of each other z L3 Layer 3 defines the admi...

Страница 157: ...omatically defined as the L1 clock source The Forum 523 524 will automatically switch the clock source to another port configured as an L1 clock source if a line fails for example Please note Reciproc...

Страница 158: ...e protocol slave for all three layers Direct connection Use the RJ45 jacks on one of the external S0 ports for an S0 con nection between two Forum 523 524s You can use the corre sponding pressure term...

Страница 159: ...k operator can be used for bridging distances beyond 50 km Due to the long distance involved for technical reasons it is not possible to synchronise the L2 protocol Consequently the public network is...

Страница 160: ...els are used for Q SIG IP see MGW Interface Card starting on page 116 Q SIG IP connection data are subject to codec compression please refer to Voice over IP VoIP chapter regarding Fundamentals starti...

Страница 161: ...a SIP line which requires no login which can establish multiple call connections simultaneously No SIP provider is required for estab lishing the connection via SIP tie line The number of simultaneou...

Страница 162: ...igure the IP address of the other sys tem the port number to be used the same port number at both end points the number of possible call connections Select a VoIP profile for codec selection Please no...

Страница 163: ...e assigned to the C bundle z One S0 point to point connection to PBX 3 which is assigned to the E bundle Note A line or a bundle cannot be seized directly It is always performed indirectly via a route...

Страница 164: ...a user is author ised to seize a particular route whether LCR is to be used for one of the bundle and the criteria business or private call booking numbers for evaluating call data Numbering A user ca...

Страница 165: ...ading QSIG linking You can also set the maximum value for the transit counter there This value depends on the topology of the PBX network and should allow the system to have the maximum number of furt...

Страница 166: ...cted one or more bun dles for this route change the Prefix for dest call number at incoming internal setting to 5 for this bundle in order to ena ble the route to be reseized Due to their hardware pro...

Страница 167: ...number is usually dialled from the local directory of the mobile telephone being used z When dialling via a computer programme connected with TAPI where call numbers are often already in the internati...

Страница 168: ...on the desired bundle or desired SIP trunk Activate the E 164 conversion option The following setting is only relevant if the local area code is not part of the ISDN MSN Germany and Austria in your n...

Страница 169: ...e now dialled from this terminal Attribute Number International area code Country Code CC 32 Belgium Local area code National Destination Code NDC 2 Brussels Access call number Subscriber Number SN 44...

Страница 170: ...his way z Depending on the telephony provider you can possibly also use the area code of your own country without E 164 conversion Differentiating between external and internal call numbers can only b...

Страница 171: ...fers configuration of multi level call forwarding When you forward a call number that has already been forwarded this results in a call forwarding chain Call Forwarding Chain Multiple call forwarding...

Страница 172: ...displayed when the call number display is activated for the forwarding user Note When call forwarding to the Forum Voicemail voicebox pro gramme the Via call number is evaluated in order to determine...

Страница 173: ...and call signalling is continued Note The call forwarding history cannot be transmitted via Q SIG connections Chain detection is also deactivated when for warding via the voice portal programme Forum...

Страница 174: ...unt group can also configure their own respective call forwarding For this you need to activate the Call forward ing of members possible option for the desired hunt group on the Telephony Groups Hunt...

Страница 175: ...xternal lines Special rules apply for call numbers which are displayed upon an external call forwarding destination z If the call is originally initiated by an internal user the external call number o...

Страница 176: ...figured with the firmware version 7 0 release Then Announcer at busy is played if this announcement is configured Note Please note the explanations in chapter Update Notes starting on page 28 as well...

Страница 177: ...is optimised for using busy keys on the system network see PBX Networking starting on page 152 Please note the following points z Busy key information can be transferred via all connection types of a...

Страница 178: ...PIN the desired attributes for the next call are activated When the call is finished the previously active telephone configu ration is restored This external call number dialled is not recorded in a...

Страница 179: ...mentation You would like to use the PIN Code Telephony feature from any telephone To do so the telephone belonging to another user is switched to your personal user account identity change Carry out t...

Страница 180: ...finished the concierge is informed of call duration and relevant charges with a brief information display Configuration You can configure the Switch authorisation feature separately for each company...

Страница 181: ...make an external call You fulfil this wish with the following steps 1 Call the main menu on your system terminal Select the 6 Connections 6 Switch auth option Enter the internal call number of the te...

Страница 182: ...have the required features Explanation of Keys The team functions are programmed on the call keys of the Forum Phone 520 530 and Forum Phone 515 525 535 tele phones Depending on the terminal differen...

Страница 183: ...ple to configure call diversion to another telephone Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number For example the team key wi...

Страница 184: ...e a project group within a department Calls from customers of this group can then be answered by any team member who is not busy The team members can call each other by the team keys z Direct call key...

Страница 185: ...he executive and the secretary The secretary has one Forum Phone 525 system telephone and the executive has two one of which is used as a parallel telephone in a sofa suite Example executive secretary...

Страница 186: ...on If a line is busy e g TrK 11 secretary s office the other terminal will indicate this The executive s private calls via TrK 12 are not indicated on the secretary s terminal since no appropriate tru...

Страница 187: ...secretary s telephone Three member Team The three member team described here is an example of a team configuration within a project group e g export sales Each team member has one Forum Phone 525 sys...

Страница 188: ...e this Call Signalling In this example calls via the trunk keys are signalled acoustically Calls via the team keys are indicated by a visual signal the team key LED flashes Unified Team The unified te...

Страница 189: ...telephone with the Hold function A call e g for TrK 11 can then be put on hold by pressing the func tion key If another team member then presses trunk key TrK 11 on his telephone he can accept the cal...

Страница 190: ...numbers each pro grammed as a trunk key TrK 10 to TrK 16 and TrK 20 to TrK 26 For each member these trunk keys are programmed either as support numbers or hotline numbers Miller 14 22 Mi 14 Feb 07 TrK...

Страница 191: ...le between the calls on individual lines e g TrK 10 and TrK 11 by pressing the appropri ate key toggling Every call on a trunk key can be transferred to any other party by means of the R key For more...

Страница 192: ...e is defined by the network operator In the most European countries this is usually three minutes If more than one telephone number e g trunk or team keys has been configured for a telephone separate...

Страница 193: ...ll preset groups is off When using queues it often makes sense to activate call waiting protection For this purpose Call waiting protection authorisa tion must be allocated to the user group and call...

Страница 194: ...d After delay it enters the queue If the call has not been answered before the delay period expires it will be forwarded to the target terminal and can then be answered there Pickup The functions Pick...

Страница 195: ...Forum Free z Under Telephony Call Distribution Incoming or Telephony Call Distribution Incoming DDI route all incoming calls to the number of the Forum Phone 535trunk key z In the Configurator create...

Страница 196: ...allowing the Forum Free to be used as a mobile enquiry station On returning to the workstation the operator deactivates call for warding by pressing a feature key Calls which are already in the queue...

Страница 197: ...minals in the Protection menu z Programme a feature key with the function Sign on sign off from hunt group on the three system telephones in the menu Calls Hunt group Use Incoming calls are signalled...

Страница 198: ...ossible to configure the Forum 523 524 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows z Up to...

Страница 199: ...mpanies must be set up see Configuring and Managing Companies starting on page 198 3 The users of the Forum 523 524 are assigned to the individual companies see Assigning Users starting on page 199 4...

Страница 200: ...3 524 By default one company with the name Company 1 is predefined All configuration settings e g in the user groups or in the bundle configuration apply to this predefined default company if not othe...

Страница 201: ...ssigned as long as no other companies have been set up Assigning a Bundle SIP Trunk Connections of the same type and in the same direction are arranged in a bundle e g S0 multi terminal connections To...

Страница 202: ...ute menu you can define which company can seize each route An individual code for the seizure is allocated per route for each company The Forum 523 524 ensures that during configuration no seizure cod...

Страница 203: ...s the companies by all users of the Forum 523 524 The company telephone book is a central telephone book for the whole company It is only available to the users user groups who are assigned to this co...

Страница 204: ...n all telephone books in the central personal and company tele phone books Making Calls Between Companies All users of the Forum 523 524 can make internal calls to one another irrespective of which co...

Страница 205: ...orum 523 524 Proceed as follows to install extra software 1 Log on under Windows as the administrator 2 Insert the product CD If your PC is suitably configured the CD will start automatically Otherwis...

Страница 206: ...tall the newer version from the product CD Installing the Systray Display 1 Call up the start mask of the product CD see Configuring the PC Software on page 203 2 From the start mask select Software I...

Страница 207: ...duct CD see Configuring the PC Software on page 203 2 Select Software Browser for Forum CTI or Software Browser for Forum Hotel from the start mask 3 Follow the programme instructions After installing...

Страница 208: ...n menu Click on Change 2 Enter the Time zone for which the time of the Forum 523 524 applies and whether summer time is allowed for Confirm this with Apply Configuring SNTP For various operating syste...

Страница 209: ...ed on ECMA 269 and ECMA 285 BER ECMA 323 XML phase 2 based on ECMA 217 and ECMA 218 external programs and applications can access serv ices of the Forum 523 524 communications system via network conne...

Страница 210: ...ce performance you have to activate the extended functions CSTA phase 3 BER XML with a licence key Activate the licence key in the Configurator on the System Licences page CSTA interface access is als...

Страница 211: ...t one user for a system terminal In addition you require a TAPI 2 1 compatible CTI appli cation for example the Phone Dialer included in the Windows operating system Note You can also install the TAPI...

Страница 212: ...is in the LAN In the boxes Username and Password you enter the user data of one of the users configured on the Forum 523 524 This user must be allocated a system terminal Confirm your entry with OK 6...

Страница 213: ...tral service LDAP server manages a comprehensive hier archically organised directory which can be queried by an LDAP client via LDAP The Forum 523 524 communications system sup ports two different LDA...

Страница 214: ...t Then click on Finish 4 Check the function In the Edit menu call up the Find People command The Find People dialogue box will then open 5 In the Look in list select the entry with the Forum 523 524 a...

Страница 215: ...e company variant company 1 is the only entry 2 Open the configuration page for the company desired Activate the Status option under the LDAP Server header Enter the IP address or DNS name of the LDAP...

Страница 216: ...es as well as in the applications Forum 500 CTI and Forum CTI Touch Information queried via LDAP is consid ered for telephone book searches and for displaying names during incoming calls in addition t...

Страница 217: ...rting on page 165 the own prefix and the own base call number is deleted as necessary If the resulting call number is not in the E 123 format the Phone No option on the Telephony Extended Companies pa...

Страница 218: ...ources Querying one or multiple LDAP servers and file sources in the CSV and LDIF formats z Rule based call number conversion separate configurable rules for the call numbers to name search and for co...

Страница 219: ...hts 2 Start the installation program for the SNMP Agent file name Forum5000_Setup exe The program is on the product CD in the Forum directory 3 Follow the steps of the installation assistant In the Ch...

Страница 220: ...communications system configurator 1 Start the web console of the Forum 523 524 communications system 2 Navigate to the Telephony page in the Configurator Settings Click on the Change button Telephony...

Страница 221: ...pairs to the Forum 523 524 should only be car ried out by qualified personnel The following LEDs indicate that the Forum 523 524 is ready for operation Position of LEDs on the Forum 523 524 The WAN LA...

Страница 222: ...service centre or an authorised dealer The AC adapter plug of the Forum 523 524 may be defective Question After restarting the Forum 523 524 nothing is indi cated on the displays of any connected ter...

Страница 223: ...minal configuration Why is it not possible to establish external connections With the original factory setting an additional external S0 port is set for an NTBA in the communications system configurat...

Страница 224: ...onfigurator of the Forum 523 524 Make sure the user configured for this telephone belongs to a user group that has access to this feature Configurator User Man ager User and User groups menus Some fea...

Страница 225: ...m with the ISDN L1 reference clock distribution The L1 clock is delivered from the network provider An unclean L1 clock distribution and the introduced signalling jitter is overheard by the human ear...

Страница 226: ...cted routes to Internal DECT Question The LED of the Forum base station is flashing but none of the DECT devices is functioning Make sure the terminal setting for the corresponding Upn port is set to...

Страница 227: ...blish a network connec tion with the Forum 523 524 Check whether the LEDs for the switch and the PC s network card are indicating a connection Check the LEDs for the LAN functions of the Forum 523 524...

Страница 228: ...ith the same routing setting Deactivate the network card before connecting via the dial up network Question Our network has grown over time with several segments connected by one central router How ca...

Страница 229: ...ra tor menu Network Port Forwarding You should secure the redirection target PC or server with a suitable firewall software Question A SIP connection only passes unidirectional voice What is the reaso...

Страница 230: ...o ISDN switchable S0 external S0 internal for basic access DSS1 protocol or for ISDN terminals DSS1 protocol 1 x with interface cards up to 5 x possible interface cards with S0 4 x S0 2 x S0 and 6 x U...

Страница 231: ...nge 1 000 m a b ports for analogue terminals with pulse or DTMF dialling flash duration of 60 to 310 ms 4 x with interface cards up to 12 x possible interface cards with a b 4 x a b 8 x a b 2 x S0 and...

Страница 232: ...observed when configuring the Forum 523 524 Actor Contact load of actor 2 A 125 V Voltage range U 5 V 30 V Ethernet interfaces WAN 1 x 10 100 Base T LAN 3 x 10 100 Base T Slots for interface cards 2...

Страница 233: ...ment and to diminish the pressure on the natural resources we encourage you to use the appropriate take back systems Those systems will reuse or recycle most of the materials of your end life equipmen...

Страница 234: ...72 Loading software updates 83 Preconfiguration 79 Preparation 75 Remote configuration 79 Resetting the system data 83 Saving and loading the configuration 78 Starting the Web console 75 System prereq...

Страница 235: ...c setting switch 84 Headset 65 Hunt Groups Call Forwarding 172 I Installation 31 124 Mounting 47 mounting location 35 Interface cards 40 Interfaces Actor 57 analogue 55 LAN 58 position 42 S0 port 48 U...

Страница 236: ...S S0 port 222 S0 Terminator 48 Safety precautions 32 66 SIP 112 117 External 104 117 Forum IPhone 512 123 Forum IPhone 545 123 Internal 105 119 SIP external 14 SIP internal 14 SIP tie line 15 159 SIP...

Страница 237: ...nformation 173 Upn ports pinout 53 V VAD 114 Virtual Call Numbers Call forwarding 171 Voice Activity Detection 114 Voice Mail 56 Voice quality 108 VoIP 14 101 VoIP profile 112 VoIP system telephones 1...

Страница 238: ...236 Index Notes...

Страница 239: ...237 Index Notes...

Страница 240: ...238 Index Notes...

Страница 241: ...ng it and plugging it back in again 2 Check the connections cables and the various plugs Try it out with the cables from another telephone that is working properly 3 Test the defective telephone in an...

Страница 242: ...Forum telephone exchange for SMEs and residential customers 0800 55700 for large companies 0800 55100 Change your configuration To change your installation add equipment or adapt the programming on y...

Страница 243: ......

Страница 244: ...Subject to changes Status 09 2011 For more information z Please dial 0800 55 400 z Visit us in the Internet at www belgacom be pabx z Contact your Belgacom dealer...

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