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3.2.6 Advanced Auto Attendant

3.2.7 Music On Hold

When an external call is put on Hold the caller
will hear a repeating '

Beep

' tone. This option

allows the tone to be switched off or replaced
by an external music source which can be

connected to the External Music on Hold Jack
on the MDF board.

Note

: You may be liable for copyright fees on

music that is connected to the system.

To change the setting -

•

Click on the required option

•

Click on

Save

to accept the new setting

•

Click on

Back

to return to the main menu

The Advanced Auto-Attendant feature will

answer a call with a recorded message and can
prompt the user to dial DTMF digits in order to
be routed to a specific extension or group.

The configuration screen enables the user to
specify the extension or group numbers that

will be called when a particular DTMF digit is
entered.

For example, if the DTMF digit

corresponds to

internal dialling sequence

(Group 5), an

incoming caller that dials

after being

answered by the Advanced Auto-Attendant will

ring group 5.

The default setting for Advanced Auto Attendant

Disabled

•

To enable DTMF detection click the

button

•

Enter the extension or group to be called

in the

Sequence

field alongside the

required digit

During the DTMF listening period, i.e. following
the voice prompt requesting the caller to enter

digits, the caller can reach an internal extension
by dialling

followed by the extension number

or an extension mailbox by dialling

followed

by the extension number.

•

Click on

Save

to accept the new setting

•

Click on

Back

to return to the Auto-

Attendant page

Содержание Forum 300

Страница 1: ...FORUM 300 User Guide...

Страница 2: ...xtension Cabling 21 2 2 7 Using Cage Clamp Connectors 21 2 2 8 Wiring the Telephones 21 2 3 Forum 300 Voice Card Module 22 2 3 1 Voice Card 22 2 4 Connecting a Door Phone 24 2 5 Music on Hold 25 2 6 E...

Страница 3: ...utes 62 3 5 MSN Settings 63 3 5 1 MSN List 63 3 5 2 MSN Names 63 3 5 3 MSN Ringing Assignment 64 3 5 4 MSN Ringing Cadences 64 3 5 5 MSN Call Restriction 65 3 6 Access Control 66 3 6 1 Level of Access...

Страница 4: ...Voice Mail Features 87 5 3 Operating Voice Mail from a Forum Phone 320 89 5 4 Operating Voice Mail from an Analogue Telephone 94 5 5 Auto Attendant 95 6 Remote Access User Guide 99 6 1 Introduction 9...

Страница 5: ...and mouse navigation keys guide the user through the features and programming of the switch The 6 fixed and 16 programmable function keys give single touch access to many of the most commonly used fe...

Страница 6: ...ress Books or with the exception of Divert On Busy to an external number Call Hold Places a call on Hold while an enquiry is made Call Intrusion Intrudes on an established call A warning tone is given...

Страница 7: ...y from the telephone extension Enquiry Call Places a call on hold enabling the user to make a call to another extension or external party Flexible Numbering Plan Extension numbers can be from 2 to 9 d...

Страница 8: ...ice messages received 1 1 3 Administrative Features Ethernet Interface Browser Based System Programming can be carried out from a PC connected to this port Browser Based Programming Browser Based Prog...

Страница 9: ...the menus for the operating and programming of the system and System Phone Display Display prompts provide assistance to the user when operating or programming the telephone and the system When the Sy...

Страница 10: ...on exclusive hold for later retrieval MESSAGE A flashing LED alongside the MESSAGE key indicates voicemail messages or missed external calls DIVERT This key enables calls to be diverted to another ex...

Страница 11: ...all types of call diversion Mailbox Settings Enables access to mailbox messages and voice mail programming This is only accessible if the system is equipped with a Voice Module Phone Settings Enables...

Страница 12: ...ials the last external numbers dialled from the Forum Phone 310 MESSAGE A flashing LED alongside the MESSAGE key indicates voicemail messages or missed external calls LINE Single line seizure to make...

Страница 13: ...h browser 1 doorphone relay 1 audio port for external source of music on hold Optional Module Voice card for voicemail boxes and auto attendant Power 110V 220V 240V ac market dependent 55V RMS superim...

Страница 14: ...Call Hold Call Logging Call Park Call Pick up Call Pick off Call Protection Call Transfer Call Waiting Internal and external CLIP CLIR 3 Party Conference Call Internal and external Do Not Disturb Enqu...

Страница 15: ...onds per message Call Back Caller ID Change diversions remotely Change welcome message remotely Forwarding Time and date stamp Remote access to mailbox Forum Phone 320 2 Wire digital connection Full h...

Страница 16: ...ned without the use of a tool The access cover encloses the connection terminals to which the user has to have access for the installation of the system Physical Dimensions 335mm H x 265mm W x 85mm D...

Страница 17: ...the cover away from the unit 2 1 4 Wall mounting the unit Follow the steps below to mount the Forum 300 on the wall Note that the mounting screws and rawl plugs are located inside the access area 1 M...

Страница 18: ...ack connector is used for the connection of the external Music on Hold source 2 1 6 Cage clamp connectors To connect the wires to the cage clamp connectors follow the steps below 1 Insert a non conduc...

Страница 19: ...RJ11 plug with pin out designations per the diagram shown above 2 2 3 Connecting analogue extensions Standard telephones and other approved analogue devices may be connected to the analogue extension...

Страница 20: ...ee screws are needed to support the system phone these should be positioned in the keyhole slot at the top of the base and the two slots at the centre as illustrated below A separate wall mountable ha...

Страница 21: ...Analogue 16 2 2 7 Using Cage Clamp Connectors To connect the wires to the cage clamp connectors follow the steps below Insert a non conducting tool into the groove of the cantilever note that no tool...

Страница 22: ...llow up to 2 messages to be recorded or played simultaneously The Voice Card software is downloadable just like the Forum 300 system code allowing the user to upgrade the software remotely if required...

Страница 23: ...of Voice Card To install align the pins on the voicecard with the socket HDR7 on the system board and align the hole in the voicecard over the plastic pillar on the system board and press firmly Pict...

Страница 24: ...grammed to ring for the door phone When an extension answers it is connected to the door phone The user then has the option of opening the door by dialling a code or by pressing a key in the case of a...

Страница 25: ...the system when a Battery Back Up module and battery are connected both the mains power and the battery must be disconnected Even if the mains power is switched off hazardous voltages are still presen...

Страница 26: ...y IP Configuration In order for the connected computer s and the system to communicate there must be an IP connection established between them For the connection to be established the PCs and the syst...

Страница 27: ...the IP configuration of the PC will appear on the window e g Windows IP Configuration IP Address 192 0 0 200 Subnet Mask 255 255 255 0 Default Gateway 192 0 0 205 Make sure that the configuration tha...

Страница 28: ...rTerminal connection Using a PC connected to the system Ethernet Port The HyperTerminal window appears When an incoming outgoing ca ll is detected on the system a call logging record will be generated...

Страница 29: ...oing Voice T Transferred N Internet R Remote Access C Time Retrieval D Software Download 08 Connection 1 Y Yes N No 09 Voice Card 1 V Voice Mail A Auto Attendant 10 Call Duration 8 HH MM SS Connected...

Страница 30: ...taken to answer is recorded If the call is not answered the following fields are updated in the Call Logging Record when the Calling party clears Ring Time Connection N Outgoing Calls A Call Logging R...

Страница 31: ...e Auto Attendant feature answers an incoming call a record is generated as described for incoming calls If an extension answers the call there will be a separate call logging record for the answering...

Страница 32: ...same line at the same time therefore there will be 2 active call logging records w ith the same line number Note There are no fields to indicate that the call was a 3 Party conference 2 8 Powering Up...

Страница 33: ...vigator or Microsoft Internet Explorer that is connected to the system either on the Ethernet Port or remotely over an ISDN line 3 1 2 To Enter Browser Based Programming To use Browser Based Programmi...

Страница 34: ...ded from a file on the PC Note Logging in using the Install password will open a similar page with the title Forum 300 Installation Note Options such as the ADSL setting will only be shown if the rele...

Страница 35: ...w To start configuring an option click on the link for example Level of Access The Load button allows previously saved settings to be loaded from a file on your PC To exit press Logout The Save button...

Страница 36: ...cking the Back button will return to the previous page without saving the new settings unless the Save button has already been clicked The Save button saves any changes made on the current page The Ri...

Страница 37: ...call has been answered it is put on Hold and the destination extension is dialled When ringing tone is heard the handset can be replaced and the call is left ringing at the destination extension Ther...

Страница 38: ...o Trunk Transfer is Enabled To change the setting Click on the required option Click on Save to accept the new settings Click on Back to return to the main menu Frequently used telephone numbers can b...

Страница 39: ...fix from the drop down menu Click Save to accept new settings Click Back to return to the Common Address Book main page This option is only available when the system is fitted with a voice module When...

Страница 40: ...roup The configuration screen enables the user to specify the extension or group numbers that will be called when a particular DTMF digit is entered For example if the DTMF digit 2 corresponds to inte...

Страница 41: ...e same cadence can be used for internal and external calls Different ringing cadences for MSNs can be specified in MSN Ringing Cadences in MSN settings Page 30 To change the settings Select the requir...

Страница 42: ...n Click Save to accept new settings Click Back to return to the main menu A failed attempt to change the password will result in one of the following error messages PASSWORD NOT CHANGED OLD PASSWORD I...

Страница 43: ...is downloading the status is indicated by a progress bar on the browser page This page must be kept open until the download is complete otherwise the software upgrade will not take place Load new voic...

Страница 44: ...s a user to enter a PIN code at any extension on the system that has been enabled to accept Roaming PINs and that extension will take on their user profile This enables the user to make natio nal and...

Страница 45: ...r selection code up to 10 characters long The default setting is no entries When entries are complete Click on Save to accept the new settings Click on Back to return to the main menu ISDN lines can b...

Страница 46: ...e save button is pressed The default settings for the system are Digital Extensions 11 to 13 Analogue Extensions 14 to 16 Note If an extension number is changed the default name of that extension will...

Страница 47: ...the same name as the System Manager Login Name i e admin The system will reset an extension name to the default settings if nothing is entered in the field when the SAVE button is pressed Click SAVE...

Страница 48: ...lity by the system administrator Show Number Allows the user to enable or disable the display of their CLI on outgoing calls PIN Code The PIN code used by an extension to access Browser Based User Pro...

Страница 49: ...r the name associated with the number in the Name field Note Do not enter the line access digit in the Number field as the system will automatically access a line when the code is dialled If the CLI b...

Страница 50: ...nu field and select the required function from the list Click on the Save button to change the function Click Back to return to the User Settings menu The available programmable functions are Redial L...

Страница 51: ...ing tone The extension user can then choose whether or not to answer the new call Internal Call Waiting If an extension with this feature enabled is busy on a call and receives a second call from anot...

Страница 52: ...The default settings are Intrude is Enabled for all extensions Protection is Disabled for all extensions To change a setting for an extension click the box alongside the extension number Click Save to...

Страница 53: ...for all extension DND Override Disabled for all extensions Click Save to accept new settings Click Back to return to the main menu The use of the Call Diversion features i e Divert All Calls Divert O...

Страница 54: ...w settings Click Back to return to the main menu The system can be used to make a paging call public announcement which is broadcast over the loudspeakers in all of the Forum Phones 310 and 320 The us...

Страница 55: ...a setting for an extension click the box alongside the extension number Click Save to accept new settings Click Back to return to the main menu Access to Browser Based User Programming can be enabled...

Страница 56: ...etting for an extension click the box alongside the extension number Click Save to accept new settings Click Back to return to the main menu If enabled this feature gives an extension the ability to s...

Страница 57: ...t for any extension Click Save to accept new settings Click Back to return to the main menu The use of the Call Back facility can be enabled or disabled on a per extension basis When a called extensio...

Страница 58: ...ng on Sales The default setting is Disabled at all system phones Click Save to accept new settings Click Back to return to the main menu The List of Calls feature can be enabled or disabled on a per e...

Страница 59: ...the main menu Calls made from an extension are subject to the level of access that has been assigned to the user of that extension The level of access defines the types of call the user is permitted t...

Страница 60: ...menu Each extension may be programmed so that the Connected line Presentation is either enabled COLP or restricted COLR For incoming calls to the Forum 300 Connected Line Presentation COLP is a networ...

Страница 61: ...fault name will change to Group 801 If Group 81 had previously been named in system programming e g Accounts and Group 81 then renumbered 801 the name will not change i e Group 801 will retain the nam...

Страница 62: ...or each group The group leader is the extension designated to receive messages for the group i e Voice Mail and missed calls To select a leader Press the down arrow alongside the group number a list o...

Страница 63: ...o a different set of extensions for Day and Night Ringing options The list can store up to 10 entries and each number can be up to 16 digits long Click Save to accept new settings Click Back to return...

Страница 64: ...k on the Ringing Mode links at the bottom left hand corner of the screen to program other Ringing modes Click on 1 to 5 at the bottom right hand corner of the screen to move between the MSN tables Cli...

Страница 65: ...estrict an MSN to one call select the MSN number and move it to the white box named ON by using the arrow buttons Tick the Day and or Night Ringing boxes to specify the Ringing modes to which this res...

Страница 66: ...A user with this level of access can make external calls to numbers beginning with 01 to 08 and to numbers in the National Numbers Table and to local and emergency numbers Level 4 International Calls...

Страница 67: ...ings Click Back to return to the main menu Users with Local Area access will only be able to dial numbers listed on this page plus those on the Emergency Number table The default setting is for all lo...

Страница 68: ...w National Number Enter the number in the Number field Click Save to accept new settings Click Back to return to the main menu A user with International Access can make external calls to numbers which...

Страница 69: ...nging Modes are Enabled by default the other modes are Disabled by default Note The current Ringing mode cannot be disabled as there must be at least one Ringing mode enabled at all times Click Save t...

Страница 70: ...on Time box and select Day Ringing from the drop down menu then enter 16 30 into the next row and select Night Ringing for that entry The system is now programmed so that from 08 30 those e xtensions...

Страница 71: ...enu This option allows you to program a number that the system will automatically ring on power up in order to retrieve the time from the ISDN network You can enter one of the MSN numbers of your syst...

Страница 72: ...the system Each timer has a default setting with maximum and minimum values The timers are listed below Transfer Timeout The length of time that a call will ring at the destination extension to which...

Страница 73: ...ng the user s extension will ring after a Call Back has been initiated Default 20 seconds minimum 0 seconds and maximum 15 minutes Divert No Answer Timeout The length of time that an extension will ri...

Страница 74: ...Back request is cancelled Default 60 minutes minimum 1 minute and maximum 4 hours Roaming PIN Timer This timer is only active when the extension is idle Once a User Profile see Roaming PIN has been s...

Страница 75: ...he Calling Line Identity of the incoming call or check that the call has been made to an MSN number which has been authorised to accept Remote Access calls To enable the Remote Access feature tick the...

Страница 76: ...ld be entered in the table shown opposite Click Save to accept new settings Click Back to return to the main menu The system has 4 programmable TCP ports which have the following functions Diagnostic...

Страница 77: ...Port Change IP Address There are a limited number of password protected programming options that can be accessed from a Forum Phone 320 connected to the Forum 300 These options and sub options are sh...

Страница 78: ...ns Software Version S o f t w a r e V e r s i o n I P A d d r e s s P o r t s M A C A d d r e s s S e l e c t E x i t S o f t w a r e V e r s i o n R e v i s i o n 5 1 2 1 7 B a c k 1 1 2 5 F r i 0 7...

Страница 79: ...IP Address and Ports menu you must log into System Maintenance using the Installer password With the cursor alongside IP Address Ports Press the Select key Use the keys to scroll through the options...

Страница 80: ...ove to the right The key will move the cursor to the right and the key will move it to the left Note 3 digits are required in each section i e for 0 enter 000 Press the Select key to save and return t...

Страница 81: ...Remote Download option Press the Select key The remote download can be done over an ISDN T interface or from an internal S Bus if configured Use the keys to scroll through the options With the cursor...

Страница 82: ...ets all settings to default D o Y o u W i s h T o R e s e t T h e S y s t e m T o T h e F a c t o r y S e t t i n g s N o Y e s Reset Voice Card Resetting the Voice Card will result in all messages in...

Страница 83: ...ress Book This option is also available from the system phone menu with any extension with operator facilities enabled default Extension 11 and is covered in the Forum 300 Digital Telephone User Guide...

Страница 84: ...sword and click OK when ready A panel with the User Programming options is displayed If your extension has Operator Functionality enabled i e extension 11 you have the option to change the Day Night C...

Страница 85: ...n menu field and select the required function from the list Click on the Save button to change the function Click Back to return The available programmable functions are Undefined Redial Last Number C...

Страница 86: ...nter the line access digit in the Number field as this can be programmed using the prefix see below If the CLI box is ticked CLI is enabled and the calling line identity will be sent to line when the...

Страница 87: ...ntered and changed at the Forum Phone 320 by entering the Phone Settings menu and selecting the Change Pin Code option On analogue extensions this can be done by using dialling codes Divert Calls to a...

Страница 88: ...dial 2 to delete the current welcome message dial 3 or to return to the previous menu dial 3 Start recording the new message after the tone and dial to end recording 4 Message recorded 5 Message delet...

Страница 89: ...o wait Enter the PIN code e g 1234 and press the Accept key Note If the mailbox is not password protected this screen will not be shown Any unread messages will be marked with a and the cursor will in...

Страница 90: ...will appear on the display If all messages are deleted Mailbox Empty will be displayed Press the Back key to return to the idle screen The Dial option enables the user to return a call to the number t...

Страница 91: ...being indicated at the Forum Phone 320 i e the MESSAGE key LED is not flashing you may still press the Message Key or Press the Menus key Use the keys to scroll through the list of options When the cu...

Страница 92: ...the first time an introductory message is recorded the Play and Delete options are not shown Lift the handset as prompted Note It is not possible to record messages in handsfree mode Press the Record...

Страница 93: ...f the key changes to Resume To resume the message Press the Resume key Enter the Setup Voice Mail menu as described in the previous section To Record an Introductory Message and select the Delete opti...

Страница 94: ...extension is password protected at the prompt Please enter your PIN number enter the PIN number using the telephone keypad Note If an incorrect PIN number is entered Busy tone will be heard Once the...

Страница 95: ...have dialled is unavailable Please leave a message after the tone will be heard To Record an Introductory Message From the Mail Setup menu as shown above dial 2 The prompt Start recording the new mess...

Страница 96: ...ant message 3 If the extension does not have a mailbox the call will be cleared after the message has been played If the mailbox is full the caller will receive the following message The mailbox of th...

Страница 97: ...to scroll through the list of options When the cursor is alongside the Auto Attendant Setup option press the Select key Three message options are available Welcome message Hold Message Greeting and Cl...

Страница 98: ...rd messages in handsfree mode Press the Record key The record time is shown as the message is being recorded Press the Stop key when the message is complete The message is automatically saved If the B...

Страница 99: ...the configuration of the Remote Access Accounts Numbers and IP Addresses needs to be set up in the Browser Based System Programming Router Settings The system can support up to 20 RAS accounts 6 2 To...

Страница 100: ...utton Connect A PPP connection to the system will be established You now have a 64k connection to the system and the LAN connected off it You should now have the same access as if you were plugged dir...

Страница 101: ...101 Software revision 54 323 BE DM Number DM 870 Date June 2004...

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