Problem
cause
Solution
The machine does not
switch to the spin phase. (*)
The machine may contain an
unbalanced load.
• An unbalanced load automatic
detection system is activated due to
uneven distribution of laundry in
the drum.
The washing machine does not spin if the water has
not been completely drained.
• Check the filter and the drain hose.
Too much suds have formed and the
automatic suds absorption system has
been activated due to excessive
detergent use.
• Use the recommended amount
of detergent.
The washing results are
nil: The laundry becomes
grey. (**)
Insufficient amount of detergent has
been used for a long time.
• Use the recommended amount of detergent suitable for
the hardness of the water and the laundry.
Washing was carried out at low
temperatures for a long time.
• Select the appropriate temperature for the laundry
to be washed.
Insufficient amount of detergent was
used with hard water.
• If the water hardness is high, using an
insufficient amount of detergent may cause
the laundry to take on a gray color over time.
It is difficult to eliminate such a gray color
once it has occurred. Use the recommended
amount of detergent suitable for the hardness
of the water and the laundry.
The amount of detergent used is
excessive.
• Use the recommended amount of detergent suitable for
the hardness of the water and the laundry.
The washing results are
nil: The stains persist or
the laundry cannot be
bleached. (**)
Insufficient amount of
detergent used.
• Use the recommended amount of detergent suitable for
the hardness of the water and the laundry.
Too much laundry has been added.
• Do not overload the machine. Load the
laundry respecting the quantities
recommended in the “Table of
programs and consumption”.
Wrong program and temperature
selected.
• Select the correct program and temperature
for the laundry to be washed.
Wrong quality of detergent was
used.
• Use the original detergent suitable for
the machine.
The amount of detergent used is
excessive.
• Put the detergent in the appropriate
compartment. Avoid mixing bleach
with detergent.
The washing results
are zero: Oily spots
appear
on the linen. (**)
The drum is not cleaned regularly.
• Clean the drum regularly. To do
this, please refer to the
“Cleaning the loading door and
drum” section.
The washing results
are zero: The clothes
give off an odor
unpleasant. (**)
Such odors and layers of bacteria form
on the drum surface as a result of
continuous washing at lower
temperatures and/or in short
programs.
• Leave the detergent dispenser as well
as the door of the machine ajar after
each wash. Thus, a humid
environment favorable to bacteria
cannot be created inside the machine.
The color of the clothes has
disappeared. (**)
Too much laundry has been added.
• Do not overload the machine.
The detergent used is wet.
• Store closed detergents in an
environment free of humidity and
avoid exposing them to excessive
temperatures.
A higher temperature has
been selected.
• Select the appropriate program and
temperature according to the type and degree
of soiling of the laundry.
41 / EN
Washing machine / User manual
