Problem
cause
Solution
The rinsing capacity of the
washing machine is low.
The amount of detergent, brand,
and storage conditions used are not
appropriate.
• Use an appropriate detergent for the
washing machine and your laundry. Store
closed detergents in a humidity-free
environment and avoid exposing them to
excessive temperatures.
The detergent was placed in the wrong
compartment.
• If detergent is introduced into the prewash
compartment although the prewash cycle
is not selected, the machine may take this
detergent during the rinse or softener
phase. Put the detergent in the
appropriate compartment.
The pump filter is clogged.
• Check the filter.
The drain hose is kinked.
• Check the drain hose.
The laundry stiffened after
washing. (**)
Insufficient amount of
detergent used.
• With water hardness, using an insufficient
amount of detergent can cause laundry to
stiffen over time. Use an appropriate
amount of detergent according to the
hardness of the water.
The detergent was placed in the wrong
compartment.
• If detergent is introduced into the prewash
compartment although the prewash cycle
is not selected, the machine may take this
detergent during the rinse or softener
phase. Put the detergent in the
appropriate compartment.
Detergent has been mixed with fabric softener.
• Avoid mixing fabric softener with
detergent. Wash and clean the
detergent drawer with hot water.
Laundry does not smell like
fabric softener. (**)
The detergent was placed in the wrong
compartment.
• If detergent is introduced into the
prewash compartment although the
prewash cycle is not selected, the
machine may take this detergent
during the rinse or softener phase.
Wash and clean the detergent drawer
with hot water. Put the detergent in the
appropriate compartment.
Detergent has been mixed with fabric softener.
• Avoid mixing fabric softener with
detergent. Wash and clean the
detergent drawer with hot water.
Detergent residue in the
detergent drawer. (**)
The detergent was poured into a wet tray.
• Dry the detergent drawer before
adding detergent.
The detergent may have become wet.
• Store closed detergents in an environment
free of humidity and avoid exposing them
to excessive temperatures.
The water pressure is low.
• Check the water pressure.
The detergent in the main wash
compartment became wet when taking in
the prewash water. The holes in the
detergent compartment are clogged.
• Check the openings and Clean them if they
are clogged.
There is a problem with the dispenser valves.
• Contact the Authorized Service Agent.
Detergent has been mixed with fabric softener.
• Avoid mixing fabric softener with
detergent. Wash and clean the
detergent drawer with hot water.
The drum is not cleaned regularly.
• Clean the drum regularly. To do this,
please refer to the “Cleaning the
loading door and drum” section.
42 / EN
Washing machine / User manual
