RST100
USER
&
INSTALLATION
MANUAL
44
Troubleshooting the RST-100
This chapter provides information to help you troubleshoot problems you may
encounter while running the RST-100.
Q
No lights on RST100
A
Check power is connected and switched on at the wall.
Q
RST100 fails to register with the Iridium service after 30 seconds
A
Press reset button
Q No
dial
tone
A
Check if a data call is in progress and power is connected and equipment
is in a normal state
Q
Cannot make call, two tone signal heard
A
Phone requires a PIN or PUK, refer to the handbook
Q
PC cannot connect to RST100
A
Check that the correct cable is used on the correct port, and that the bit
rate is set the same for both terminal and RST100
Q
You can’t make calls.
A
Check that the antenna is properly mounted.
Do you have a clear view of the sky?
Did you enter the number in international format?
All calls made from the Iridium System require a special calling sequence;
please refer to your Service Provider for these details.
Check the signal strength meter. If the signal is weak, move the antenna to a
more open area.
Check the Network Selection settings.
Check your Operator coverage map.
Is R e s t r i c t e d displayed? Check the Call Barring setting.
Has a new SIM card been inserted?
Q
You can’t receive calls
A
Check to see that your phone is powered on.
Check the antenna. Is it properly mounted?
Do you have a clear view of the sky?
Check the signal strength. If the signal is weak, move the vehicle to a more
