BCN3D Sigmax R19, Руководство пользователя

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User Manual 58
Terms and conditions
How to make a return?
In order to make a return first, you will have to contact
us to
sales@bcn3dtechnologies.com , explaining the
reason of your willingness to return or substitute one
or more products.
• You will receive a document by email to be comple-
ted (RMA), so that we can authorize the return.
• Once the RMA is completed, you must send it to
sales@bcn3dtechnologies.com duly completed.
• The after-sales department will assess the situa-
tion and within 48 hours will tell you whether or
not we accept your return request. If accepted, it
will assign you an RMA number with a validity of
30 days.
• The product must be sealed in its original packa-
ging . In the case of not returning the order in its
original and sealed packaging, BCN3D Technologies
reserves the right to accept or reject the return or
establish a depreciation of the product.
• Once the product has been packed, we will send
a transporter that will pick up the goods to be
returned perfectly packed, being able to desist
from the collection in case of improper packing. It is
important that you place the
RMA number visible
on the package .
• You will not have to pay anything to the courier,
except if the withdrawal right is applied (first case),
where the cost of the carriage will be deducted
from the amount to be returned; or in case the da-
mages produced in the products are not caused by
the transport or are not a manufacture defect. In all
these scenarios the customer will be responsible
for the shipping costs.
• Once the goods are received in our facilities, our
technical service will inspect them and determine
whether the return is accepted or not.
• The refunds will be carry out between the 1st and
10th of the month according the return acceptan-
ce. For example, if the return becomes effective
on April 15, the money will be paid between May 1
and May 10.
• In case of not accepting the return for damages
produced outside BCN3D Technologies respon-
sibility, you will be given the option to repair the
product or return it as it is. Both the repair and
shipping will be borne by the customer.