BCN3D Sigmax R19, Руководство пользователя

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User Manual 57
Terms and conditions
Overall Vision
The terms “we”, “us” and “our” refer to BCN3D Techno-
logies. The terms “you” and “your” refer to the person
or entities that purchase any service or product. BCN3D
Technologies offers all the information about products,
tools, and services available, always conditioned to the
acceptance of all the terms, conditions, policies and
notices that are specified below.
By purchasing one of our products, you will be accep-
ting our terms and conditions, including the additional
terms and conditions and the policies mentioned in this
document.
Return policy
BCN3D accepts returns for refunds or exchanges, sub-
ject to the following:
1 Withdrawal right
You have 14 days from the date of reception of the
product to execute the right of withdrawal. In order
to request a return, the product must not have been
opened, it should be closed and sealed inside its original
box. If you have opened the product, it will not be eligi-
ble for a refund.
This said, the transport costs (both shipping and return,
in addition to possible customs fees if the merchan-
dise comes from outside the European Union) will be
responsible of the customer and deducted from the
amount to be returned.
Requirements:
• Having acquired the product through BCN3D
Technologies
• Be within the established deadline, which is 14
calendar days from the reception of the order.
2 Defective goods
If you detect any defect in the operation of the product,
you have 7 working days from the reception of the
product to communicate this defect and proceed to its
return.
You should contact the sales department by email
through sales@bcn3dtechnologies.com or by phone
+34 934137070, to notify this incident.
In this case, BCN3D Technologies will be responsible for
all the transportation costs.
In cases of wear or tear of the product due to causes
that are not exclusively of its use, BCN3D Technologies
reserves the right to accept or reject the return of the
product, in addition to establishing the conditions of
such return or substitution of the product.
3 The product received has been damaged during
transport
The client will have 24 hours to verify and communicate
the integrity of all the components of the order and
verify that all the pertinent goods are included within
the total set of the demanded product. An order will be
considered delivered when the delivery receipt is signed
by the customer.
Upon receiving the goods, you must ensure the external
package is in good conditions and shows no symptoms
of having received a blow. If the package has any sign of
having received a blow or any other damage, you must
reject it, reflecting it on the delivery note of the carrier
and notifying the logistics department by email (logis-
tics@bcn3dtechnologies.com) during the following 24h.