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OTH-SEM250-0356 Rev D
12.
Troubleshooting
If any situation cannot be resolved, please contact your system administrator or institutional
Information Technology Department. If the situation can still not be resolved, please contact
your Product Specialist or BBI Customer Service.
Table 7. Troubleshooting
Problem
Resolution
SQL Server Set-Up and Connection
We do not have SQL Server installed.
SQL Server is required for the operation of the
Gateway.
I cannot find the SQL Server URL/port.
Contact your system administrator for the
correct URL for your institutions installation.
I cannot save settings to the SQL Server.
Ensure you have sufficient SQL Server
privileges to update settings.
SQL settings were not verified.
Re-enter the SQL settings and re-verify.
Ensure you have sufficient SQL Server
privileges to update settings.
LDAP Server Set-Up and Connection
I cannot find the LDAP Server URL/port.
Contact your system administrator for the
correct URL for your institutions installation
I cannot save settings to the LDAP Server.
Ensure you have sufficient LDAP Server
privileges to update settings.
LDAP settings were not verified.
Re-enter the SQL settings and re-verify.
Ensure you have sufficient LDAP Server
privileges to update settings.