40
TROUBLE SHOOTING GUIDE CONT.
No Audio
Volume too low.
Loose wire.
Faulty Main Board
Increase the volume by pressing
Menu button, to “
Game Vol-
ume”
Check audio cable connections from main board to speakers.
(AACE8811, AACE7405)
Replace Main Board. (AANEWGEN1-RBN)
Problem
Probable Cause
Remedy
Basket
moves,
but it is not
moving
correctly.
Trolley
needs no
lubrication
Clean with
WD40
Back door safety interlock
switch faulty.
“Trolley Init Seeking Home”
Error
Basket moves forward,
but then doesn’t move
anymore.
Pinched, broken, or
disconnected wiring
Check wires to switch. Make sure the back door fully engages
the switch. Replace if needed. A5SW7000
Motor is not getting power—
Refer to “Basket hoop does not move” section.
Home sensor is dirty/faulty. Replace if needed. (AACB4403)
Check connections from home sensor to main board.
Check continuity on wires. (AACE7426, AACE7422)
Home Sensor “sees” s
ilver reflective tape
12 VDC power in between the Orange & Blue wires
Normally 0 VDC between Black & Blue when over reflective tape.
3.3 VDC between Black & Blue when not over reflective tape.
Clean reflective tape on bottom of hoop trolley.
Encoder sensor is dirty/faulty. Replace if needed. (AACB4401)
Check connections from encoder sensor to main board.
Check continuity on wires. (AACE7426, AACE7422)
12 VDC power in between the Yellow and Blue wires
Normally 3.3 VDC between Yellow & White wires
0 VDC between Yellow & White w
hen notch is blocking sensor
Inspect crimp to ensure good connection. Check connections
from menu buttons to main board. Check continuity on wires.
(AAPB2700, AACE8605)
Display
not
working
Refer to wiring diagram -
”Display Wiring”
5 Volt DC power In
is missing.
Communication cable issue.
Pinched, broken, or
disconnected wiring
Faulty display board.
Displays are wired in series from the Newgen Board to front
displays to the rear display.
Check cables from power supply to displays. Check molex
connections under cabinet. (AACE7400, AACE7409, AACE9418
for front displays) & (AACE7425, AACE7402, AACE7429,
AACE9419 for rear display.)
Check connections from Newgen board to displays.
Communication starts from Newgen Board AACE7408, to splitter
board AACB3904, to cable AACE7415, to front right display
board A5LD1052, to jumper cable A5CE3400, to front left display
board A5LD1052, to ribbon cable AACE7430 to back of the
game, then to connection board , then ribbon cable AACE7419
up to the rear display behind the basket. A5LD1052.
Swap display boards within game to isolate faulty board.
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