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R5900049 /07
ClickShare CSE-800
108
8.1 Troubleshooting list
Problem solving
Problem
Cause
Solution
Quality of the image on the
meeting room display is not
satisfactory
The quality or length of the cable
between the Base Unit and the
display or the connection between
these two.
•
Replace the cable.
•
Use another cable.
Bad resolution of the display
The system can handle the
average laptop resolution of 3
Megapixel. However, up or down
scaling on the meeting room
display can cause visible
artefacts.
Change the resolution on the web
interface and match it to the native
resolution of the meeting room
display.
Users have a bad wireless
connection. The connection from
the Button to the Base Unit keeps
falling away.
Wireless congestion
•
Use a WiFi scanner to find a
free wireless channel and
select it via the web interface.
You can use commercial as
well as free online tools such
as inSSIDer or Xirrus for this.
Refer to
“
WiFi settings
”
.
Low signal strength
•
Put the Base Unit closer to the
meeting room table.
•
Change the orientation of the
antennas at the back of the
Base Unit.
•
Remove or limit as much as
possible all obstructions
between the Buttons and the
Base Unit.
Web interface is not accessible
Browser
•
Use another browser (version).
•
Check the browser settings.
No connection
•
There are three methods to
access the web interface.
Refer to the corresponding
chapter of the documentation.
•
Check the proxy settings
Users do not get a CSE-800 drive
when inserting the Button in their
laptop.
•
No automatic refresh of drives
•
Windows tries to assign the
ClickShare drive to an already
reserved drive letter
•
Refresh your view on the
laptop.
•
Use Microsoft Windows Disk
Management to assign it to a
free drive letter.
Bad connection at USB port on the
laptop
•
Reconnect to the USB port.
•
Try another USB port.
•
Reboot the laptop.
•
Some types of USB devices
might be blocked as a
company policy.
•
USB port settings on the laptop
might limit the usage of high
power USB devices when on
battery power.
If possible, change the USB port
policy on the laptop.
Содержание ClickShare CSE-800
Страница 1: ...ENABLING BRIGHT OUTCOMES Installation manual ClickShare CSE 800...
Страница 20: ......
Страница 23: ...23 R5900049 07 ClickShare CSE 800 Introduction to the Installation Guide 1...
Страница 25: ...25 R5900049 07 ClickShare CSE 800 CSE 800 Specifications 2...
Страница 35: ...35 Overview Environmental Condition Check Basic Workflow R5900049 07 ClickShare CSE 800 Getting started 3...
Страница 46: ...R5900049 07 ClickShare CSE 800 46 CSE 800 Installation...
Страница 52: ...R5900049 07 ClickShare CSE 800 52 Preparing the buttons...
Страница 105: ...105 R5900049 07 ClickShare CSE 800 Firmware updates 7...
Страница 107: ...107 R5900049 07 ClickShare CSE 800 Troubleshooting 8...
Страница 111: ...111 R5900049 07 ClickShare CSE 800 Environmental information 9...