Warranty Statement
User manual CCFD 2320
81
Warranty Statement
ARTICLE 1: SERVICES
BarcoView warrants that the equipment will be free of
defects in workmanship or material for the warranty
period.
Notwithstanding the provisions of clause 2, repair and
replacement of defects in material and/or workmanship
under this warranty shall be accomplished in our works
in the following manner:
1.1 The Customer, upon the occurrence of any
equipment failure, shall contact BarcoView Customer
Support Centre (or an authorized service centre) by
telephone, fax or e-mail and shall provide the applicable
Customer Support person with a complete description of
the problem being encountered, including the model and
serial number of the equipment in which the problem has
arisen.
1.2 The Customer Support person shall diagnose the
problem experienced by the Customer and shall advise
the Customer on how to proceed. Customer Support may
ask to return the faulty equipment or faulty
subassemblies to the BarcoView Customer Support
Centre (or an authorized service centre) for repair
activities. The Customer shall ask for a RMA or RAN
number to a BarcoView Customer Support Centre (or an
authorized service centre).
1.3 The Customer shall return, freight prepaid, the
defective equipment or subassemblies for repair to the
BarcoView Customer Support centre (or an authorized
service centre).
1.4 Replacement parts used shall be new or equivalent
to new parts for the revision level of the equipment. The
warranty period for the replacement parts will expire at
