•
Activating a Cellular Modem (p/n
)
•
Video tutorials: search "DXM Tutorial" at
.
•
Additional technical notes
For more information about the DXM1000 family of products, including technical notes, configuration examples, and
ScriptBasic program examples, please refer to the Banner website:
13.5 DXM Support Policy
The DXM Wireless Controllers are industrial wireless controllers that facilitate Industrial Internet of Things (IIoT) applications.
As a communications gateway, it interfaces local serial ports, local I/O ports, and local ISM radio devices to the Internet using
either a cellular connection or a wired Ethernet network connection. In a continuing effort to provide the best operation for the
DXM, stay connected with Banner Engineering Corp to hear about the latest updates through the Banner website. Create a
login today to stay informed of all Banner product releases.
13.5.1 Firmware Updates
The DXM has been designed to be a robust and secure IOT device. To provide the most reliable and secure device possible,
periodic firmware updates are released to enhance and expand the capabilities of the DXM. Firmware updates and
description details are found on the Banner website. Customers with critical update requirements will get access to pre-
released firmware from the factory.
13.5.2 Website Information
The Banner website is the main method of disseminating DXM information to customers. The data found on the website
include:
•
DXM instruction manuals
•
Configuration manuals
•
Firmware downloads
•
Firmware release notes
•
Errata data, any known issues with a release of firmware
•
Possible work-around solutions for known issues
•
DXM Solutions Guides
13.5.3 Feature Requests
Our customer is our most valuable resource to improve our DXM. If you have suggestions for improvements to the DXM or
configuration tools, please contact Banner Engineering Corp.
13.5.4 Potential DXM Issues
Potential issues with the DXM are collected from Banner's support engineers to provide solutions. Users can get help from
the website documentation or by calling Banner Engineering for support help. Solutions are as simple as configuration
adjustments, work-around configuration solutions, or potential new firmware updates.
13.5.5 DXM Security
The DXM was designed to collect local wireless sensor data, local sensor data, provide simple control, and send the data to
the cloud.
The DXM does not run a Linux or Windows based operating system but an embedded real-time operating system (RTOS)
environment. As a proprietary operating system, the security aspects are easier to manage and minimize.
Security updates are released through the Banner Engineering Corp website (
) and New
Product Release Announcements (
Sure Cross
®
DXM100-Bx and DXM1000-Bx Wireless Controllers
www.bannerengineering.com - Tel: + 1 888 373 6767
105