17
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not
light using igniter
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per
“Installing LP Gas Tank,” then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas
1 . Turn LP gas tank valve to “CLOSED”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Wires or electrode covered with cooking
residue
Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet
Wipe dry with cloth
Electrode cracked/broken - sparks at crack
Replacement part(s) may be needed - contact Customer Care at
1 .800 .694 .0013
Wire loose or disconnected
Reconnect wire or replacement part(s) may be needed - contact
Customer Care at 1 .800 .694 .0013
Wire is shorting (sparking) between igniter and
electrode
Replacement part(s) may be needed - contact Customer Care at
1 .800 .694 .0013
Bad igniter
Replacement part(s) may be needed - contact Customer Care at
1 .800 .694 .0013
Burner will not
light with match
No gas flow
Check if LP gas tank is empty
A . If empty, exchange, refill or replace LP gas tank
B . If LP gas tank is not empty, refer to “Sudden drop in gas flow or
reduced flame height” (see below)
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas
1 . Turn LP gas tank valve to “CLOSED”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected
Turn the coupling nut about one-half to three-quarters additional turn
until solid stop .
Tighten by hand only - do NOT use tools.
Obstruction of gas flow
1 . Clear burner/venturi tube
2 . Check for bent or kinked hose
Disengagement of burner to valve
Reengage burner and valve
Spider webs or insect nest in venturi
Clean burner/venturi tube
Burner ports clogged or blocked
Clean burner ports
Sudden drop
in gas flow or
reduced flame
height
Out of gas
Exchange, refill or replace LP gas tank
Overfilling prevention device may have been
activated
1 . Turn control knobs to “ OFF”
2 . Wait 30 seconds and light grill
3 . If flames are still too low, reset the overfilling prevention device:
a . Turn control knob(s) “ OFF”
b . Turn LP gas tank valve to “CLOSED”
c . Disconnect regulator
d . Turn control knobs to (HIGH)
e . Wait 1 minute
f . Turn control knobs to “ OFF”
g . Reconnect regulator and leak check connections, being careful
not to fully open valve
h . Light grill per “Lighting” section
Irregular flame
pattern, flame
does not run the
full length of
burner
Burner ports are clogged or blocked
Clean burner ports
Flame is yellow
or orange
New burner may have residual manufacturing
oils
Burn grill for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in venturi
Clean venturi
Food residue, grease, etc . on burners
Clean burner
Poor alignment of valve to burner/venturi tube
Ensure burner/venturi tube is properly engaged with valve
