AXIS Q6042-S PTZ Dome Network Camera
Troubleshooting
5.
Reinstall
the
product,
referring
to
the
Installation
Guide.
If
the
emergency
recovery
procedure
does
not
get
the
product
up
and
running
again
Symptoms,
Possible
Causes
and
Remedial
Actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see
Assign IP Address
Using ARP/Ping on page 49
.
The product is located on a
different subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type
ping
and the IP address of the product):
• If you receive:
Reply from <IP address>:
bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive:
Request timed out
, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
When
HTTPS
is
enabled,
ensure
that
the
correct
protocol
(HTTP
or
HTTPS)
is
used
when
attempting
to
log
in.
You
may
need
to
manually
type
http
or
https
in
the
browser’s
address
field.
If
the
password
for
the
user
root
is
lost,
the
product
must
be
reset
to
the
factory
default
settings.
See
Reset
to
Factory
Default
Settings
on
page
58
.
IP
addresses
obtained
from
a
DHCP
server
are
dynamic
and
may
change.
If
the
IP
address
has
been
changed,
use
AXIS
IP
Utility
or
AXIS
Camera
Management
to
locate
the
product
on
the
network.
Identify
the
product
using
its
model
or
serial
number,
or
by
the
DNS
name
(if
the
name
has
been
configured).
If
required,
a
static
IP
address
can
be
assigned
manually.
For
authentication
to
work
properly,
the
date
and
time
settings
in
the
Axis
product
should
be
synchronized
with
an
NTP
server.
See
Date
&
Time
on
page
48
.
The product is accessible locally but not externally
Router configuration
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see
NAT traversal (port mapping) for IPv4 on page 51
. The router must support UPnP
TM
.
Firewall protection
Check the Internet firewall with your network administrator.
Default routers required
Check if you need to configure the router settings from
System Options > Network > TCP/IP >
Basic
.
