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AXIS Q6042-S PTZ Dome Network Camera

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page

Setup > Basic Setup

and in

Setup > About

Upgrade the Firmware

Important

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the

new firmware) although this is not guaranteed by Axis Communications AB.

Note

• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the

upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality

available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.

To upgrade the product’s firmware:

Save

the

firmware

file

your

computer.

Setup

System

Options

Maintenance

the

product’s

webpages.

Under

Upgrade

Server

click

Browse

and

locate

the

file

your

computer.

Click

Upgrade

Wait

approximately

minutes

while

the

product

being

upgraded

and

restarted.

Then

access

the

product.C

AXIS

Camera

Management

can

used

for

multiple

upgrades.

Emergency

Recovery

Procedure

power

network

connection

lost

during

the

upgrade,

the

process

fails

and

the

product

becomes

unresponsive.

Flashing

red

Status

indicator

indicates

failed

upgrade.

recover

the

product,

the

steps

below.

The

serial

number

found

the

product’s

label.

1. In

UNIX/Linux

, type the following from the command line:

arp -s <IP address> <serial number> temp
ping -l 408 <IP address>

Windows

, type the following from a command/DOS prompt (this may require that you run the command prompt as

an administrator):

arp -s <IP address> <serial number>
ping -l 408 -t <IP address>

2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that opens, use the

Browse

button to select the upgrade

file to use. Then click

Load

to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the

Status indicator.

Содержание Q6042-S PTZ

Страница 1: ...AXIS Q6042 S PTZ Dome Network Camera User Manual ...

Страница 2: ... VAPIX are registered trademarks or trademark applications of Axis AB in various jurisdictions All other company names and products are trademarks or registered trademarks of their respective companies Apple Boa Apache Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Real SMPTE QuickTime UNIX Windows Windows Vista and WWW are registered trademarks of the respective holders Java and all J...

Страница 3: ... could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO NO NOTICE TICE TICE Indicates a situation which if not avoided could result in damage to property Other Message Levels Important Indicates significant information which is essential for the product to function correctly Note Indicates useful information ...

Страница 4: ...mera housing can be filled with Nitrogen gas to prevent condensation The filling process is repeated three times releasing the pressure between fillings to make sure that all air and humidity is purged from the housing Note The camera housing has an pressure relief valve that limits the filling pressure to 0 5 bar 7 psi During normal use the pressure inside the camera housing may drop below that p...

Страница 5: ...der to maintain the product s NEMA IP rating For more information see Multi Connector Cable on page 59 SD Card Slot NO NO NOTICE TICE TICE Risk of damage to SD card Do not use sharp tools or excessive force when inserting or removing the SD card Risk of data loss To prevent data corruption the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and clic...

Страница 6: ...or internal 11 I O connector external 12 Multi connector cable 13 Ground screw Media Converter Switch Connectors For technical specifications see page 65 NO NO NOTICE TICE TICE The product shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure that the network devices are installed in accordance with...

Страница 7: ...er DC output the I O connector provides the interface to Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by the VAPIX Application Programming Interface output buttons on the Live View page or by an Action Rule The output will show as active shown under System Options Port Devices Port Status if the alarm device is activated Digital input An...

Страница 8: ...the multicast packages moving between them so that the next media converter switch in line knows the destination of the packages In other words the VLAN tag serves as a VLAN identifier VLAN tagging should only be used when using multiple cameras and media converter switches because forwarding multicast packages with a VLAN tag only serves a purpose when the port is connected to another media conve...

Страница 9: ...ess field To access the product from a Mac computer OS X go to Safari click on Bonjour and select the product from the drop down list Note To show Bonjour as a browser bookmark go to Safari Preferences 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 13 4 The product s...

Страница 10: ...nter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured The Live View Page The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences Consequently some of the examples and functions featured here may differ from those displayed in your own Live View page The following pr...

Страница 11: ...w manual trigger button AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 16 for more information The toolbar displays the following buttons The Play button connects to the Axis product and starts playing a media stream The Stop button stops the media stream The Snapshot button takes a snapshot of the v...

Страница 12: ...he camera view to that position Zoom bar Use the arrows to zoom in and out or click on a position on the bar to zoom to that position Focus bar Use the arrows to focus the camera or click on a position on the bar to set the focus position Using the focus bar will disable the product s autofocus To re enable use the PTZ control panel which is opened by clicking the Ctrl panel button see above Iris ...

Страница 13: ...deo traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients viewing...

Страница 14: ... the Axis product in the following ways Motion JPEG server push if supported by the client Chrome or Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be...

Страница 15: ...reams Note ip IP address The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this ...

Страница 16: ...f the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 46 2 TCP IP See page 49 3 Date Time See page 48 4 Video Stream See page 20 The Basic Setup menu can be disabled ...

Страница 17: ...and resize the rectangle or enter the number of pixels in the Width and Height fields and click Apply When accessing the Live View page in Internet Explorer with AXIS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Stream Select the Image tab The follow...

Страница 18: ... rate works like the ceiling of a tent It limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because MBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from...

Страница 19: ... range can improve the exposure when there is a considerable contrast between light and dark areas in the image There are three different WDR modes WDR 1 contrast WDR 2 double exposure WDR 3 contrast and double exposure The different WDR settings adjust for various amounts of contrast in the image Use a higher WDR number for a higher contrast Enable WDR in intense backlight conditions Disable WDR ...

Страница 20: ... If the focus position is changed manually using the focus bar autofocus will be disabled even if enabled in Image Settings In this case use the PTZ control panel to enable autofocus see page 14 If required the focus control can be disabled under PTZ Advanced Controls Noise reduction Set to On to enable noise reduction Noise reduction may increase the amount of motion blur Image freeze on PTZ Sele...

Страница 21: ...th maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger than the maximum image resolution If combining text and image overlays take into consideration that the text overlay occupies 16 or 32 pixels in height depending on the resolution and has the same width as the video image To automatically scale the image to the resolution used by the Axis...

Страница 22: ...e and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specify the Duration The text can be displayed while the rule is active or for a fixed number of seconds Example To display the text Motion detected when motion is detected enter D in the Include text fie...

Страница 23: ...iew a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new image For more information please see the online help Viewer Settings To configure options for the viewer go to Live View Config Viewer Settings Select Show viewer toolbar to display the AXIS Media...

Страница 24: ...he link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live View page Note To enable this setting at least one I O port must be configured as an output port See I O Ports on page 56 To display output buttons in the Live View page 1 Go to Setup Live View Config 2 Under Output Buttons select the type of control to ...

Страница 25: ...rrent position as Home 5 Click Add to save the preset position To include the preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming Date Time Formats in the online help Set the Home Position The Home position is readily accessible by clicking the Home button on the Live View page a...

Страница 26: ... in areas blocked by privacy masks and in exclude areas does not trigger autotracking It is strongly recommended to enable the PTZ Control Queue if autotracking and guard tour are enabled simultaneously In the PTZ Control Queue guard tour has lower priority than autotracking so autotracking will not be abandoned to start a guard tour Configuration Start Stop Autotracking Click Start to enable auto...

Страница 27: ...ding Tour recording is described in Tour Recording on page 31 To add a guard tour 1 Go to PTZ Guard Tour and click Add 2 Select Create a preset tour and click OK 3 Enter a descriptive name 4 Specify the pause length between runs 5 Select an available preset position and click Apply 6 Specify the Move Speed 7 Specify the View Time in seconds or minutes 8 Specify the View Order or select the Random ...

Страница 28: ...he center of the view to set the lower left and upper right zone areas First navigate to where you would like the lowermost left point of the OSDI zone to be located Click Get to set the coordinates Proceed to where the upper right point of zone should be located and click Get Give the zone a descriptive name and click OK To include the name of the OSDI zone in the overlay text go to Video Video S...

Страница 29: ... settings can be configured under PTZ Advanced Controls The Panel Shortcut Command Buttons list shows the user defined buttons that can be accessed from the Live View page s Ctrl panel These buttons can be used to provide direct access to commands issued using the VAPIX application programming interface Click Add to add a new shortcut command button The following PTZ controls are enabled by defaul...

Страница 30: ...ue and take control of the product The order of priority is as follows 1 Administrator An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after the last PTZ control command 2 Event The Axis product can be configured to go to a preset position when triggered by an alarm see Events on page 38 The event will immediat...

Страница 31: ...ct can be configured to perform actions when motion is detected Possible actions include uploading images and start recording For more information see Set Up Action Rules on page 38 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera wil...

Страница 32: ...objects trigger motion detection An object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Only very bright objects on a dark background trigger motion detection Recommended values 5 15 60 90 75 95 Default values 15 90 90 Note To trigger on small objects or movements use several small motion detection windows rather than one lar...

Страница 33: ...ovided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple products at the same time...

Страница 34: ... PTZ Dome Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Default Settings ...

Страница 35: ...e is movement in the camera s field of view Set up motion detection and add a network share 1 Go to Detectors Motion Detection and configure a motion detection window See page 34 2 Go to System Options Storage and set up the network share See page 55 Set up the action rule 1 Go to Events Action Rules and click Add 2 Select Enable rule and enter a descriptive name for the rule 3 Select Detectors fr...

Страница 36: ...Trigger button in the Live View page See Controls on the Live View Page on page 13 This can for example be used to validate actions during product installation and configuration Virtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Autotracking Trigger the rule when autotracking starts or ...

Страница 37: ...an I O port to control an external device Overlay Text Display an overlay text See Use Overlay Text in an Action Rule on page 25 PTZ Control Autotracking Start autotracking See Autotracking on page 29 Preset Position Go to a preset position Guard Tour Start a guard tour See Guard Tour on page 30 Record Video Record video to a selected storage Send Images Send images to a recipient Send Notificatio...

Страница 38: ...TTPS Specify login information for the HTTPS server and validate the server s certificate If there is a proxy between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video Go System Options Storage to configure a network share before setting up a continuous recording or...

Страница 39: ...edules can be used as action rule triggers or as additional conditions for example to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click Add 2 Enter a descriptive name and the information needed for a daily weekly monthly or yearly schedule 3 Click OK To ...

Страница 40: ... configured under System Options Date Time see Date Time on page 48 To find a recording follow these steps 1 Go to Recordings List 2 To reduce the number of recordings displayed select the desired options under Filter Recording time List recordings that started between the From and To times Event List recordings that were triggered by a specific event Select continuous to list continuous recording...

Страница 41: ... Export The Export Recording dialog opens 4 By default the complete recording is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback window Continuous Recording The Axis product can be configured to continuously save video to a storage device For information...

Страница 42: ...setting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer ma...

Страница 43: ... hide the Basic Setup menu Basic Setup provides quick access to settings that should be made before using the Axis product ONVIF ONVIF Open Network Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperability between differen...

Страница 44: ...l Transport Layer Security The certificates are provided by a Certification Authority CA You need a CA certificate to authenticate the authentication server a CA signed client certificate to authenticate the Axis product To create and install certificates go to System Options Security Certificates See Certificates on page 47 Many CA certificates are preinstalled To allow the product to access a ne...

Страница 45: ...ertificates If required additional CA certificates can be installed 1 Go to Setup System Options Security Certificates 2 Click Install certificate and upload the certificate Date Time The Axis product s date and time settings are configured under System Options Date Time Current Server Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see ...

Страница 46: ...ddress according to the configuration in the network router To enable IPv6 go to System Options Network TCP IP Basic Other settings for IPv6 should be configured in the network router ARP Ping The product s IP address can be assigned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 49 The ARP Ping service is enabled by default but is automatically disabled two minut...

Страница 47: ... for about 3 seconds to connect to an AVHS service over the Internet Once registered Always will be enabled and the Axis product stays connected to the AVHS service If the product is not registered within 24 hours from when the button is pressed the product will disconnect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once re...

Страница 48: ...ault and assigns the Axis product an additional IP address which can be used to access the product from other hosts on the same segment on the local network The product can have a Link Local IP and a static or DHCP supplied IP address at the same time This function can be disabled under System Options Network TCP IP Advanced HTTP The HTTP port used by the Axis product can be changed under System O...

Страница 49: ...lick Save FTP The FTP server running in the Axis product enables upload of new firmware user applications etc The FTP server can be disabled under System Options Network TCP IP Advanced Note This FTP server has nothing to do with the product s ability to transfer images via FTP to other locations and servers RTSP The RTSP server running in the Axis product allows a connecting client to start an H ...

Страница 50: ...n SNMP v1 v2c traps are enabled It is not possible to turn on or off specific traps SNMP v3 provides encryption and secure passwords To use traps with SNMP v3 an SNMP v3 management application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 46 To enable SNMP v3 check the box and provide the initial user password Note The initial password can only be set once If the password is l...

Страница 51: ...s recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings Mount and Unmount SD Card NO NO NOTICE TICE TICE To prevent corruption of recordings the SD card should always be unmounted before it is ejected The ...

Страница 52: ...ting the card Network Share Network share allows you to add network storage such as a NAS network attached storage The NAS shall be dedicated for recordings and data from the Axis products connected to the network Note For NAS recommendations To add a network share 1 Go to System Options Storage 2 Click Network Share 3 Enter the IP address DNS or Bonjour name to the host server in the Host field 4...

Страница 53: ...t is in a conductive state when its current status is grounded circuit Port Status The list on the System Options Ports Devices Port Status page shows the status of the product s input and output ports Maintenance The Axis product provides several maintenance functions These are available under System Options Maintenance Click Restart to perform a correct restart if the Axis product is not behavin...

Страница 54: ...p up window The Access Log is automatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connection List Lists all clients that are currently accessing media streams Crash Report Generates an archive with debugging information The report takes several minutes to gene...

Страница 55: ...t to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 7 3 Keep the control button pressed for 15 30 seconds until the status LED indicator flashes amber 4 Release the control button The process is complete when the status LED indicator turns green The product has been reset to the factory default ...

Страница 56: ...ector cable overview 1 Power wire red 2 Digital I O wire blue 3 Ethernet wire green white 4 Ethernet wire green 5 Ethernet wire orange white 6 Ethernet wire orange 7 Digital I O wire yellow 8 Ground wire black 9 Power wire red 10 Ethernet wire foil shield 2x 11 Outer foil shield 12 Braided shield coil Function Pin wire Notes Specifications Digital input Connect to pin 8 to activate or leave floati...

Страница 57: ...ulti Connector Cable RX 3 green white Ethernet receiving RX 4 green Ethernet receiving TX 5 orange white Ethernet transmitting TX 6 orange Ethernet transmitting 0 V DC 8 black 0 V DC DC output 12 V 1 9 red Used to power camera 12 13 2 V DC ...

Страница 58: ...ading the firmware To upgrade the product s firmware 1 Save the firmware file to your computer 2 Go to Setup System Options Maintenance in the product s webpages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product C AXIS Camera Management can be used for mult...

Страница 59: ...CP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in The IP address has been changed by DHCP Certificate error when using IEEE 802 1X When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to l...

Страница 60: ...usually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphics adapter Refer to the adapter s documentation for more information Lower frame rate than expected See Performance Considerations on page 69 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check wi...

Страница 61: ...he storage device For information on how to set up a storage disruption alarm see Events on page 38 Video cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Formatting the card will remove all content including all recordings from the SD card Media converter switch Media conve...

Страница 62: ...utions Extended D1 752x480 to 176x120 60 Hz Extended D1 736x576 to 176x144 50 Hz Frame rate Up to 30 25 fps 60 50 Hz Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth VBR MBR H 264 Video Image settings Wide Dynamic Range WDR Electronic Image Stabilization EIS manual shutter time compression color brightness sharpness white bal...

Страница 63: ...ile ASF Customizable HTML pages Windows 8 Windows 7 Windows Vista Windows XP Windows Server 2012 Windows Server 2008 DirectX 9c or higher For other operating systems and browsers Casing IP6K9K IP66 IP67 NEMA 4X NEMA 6P and IK10 rated stainless steel casing V4A SAE 316L UNS S31603 EN 1 4432 Nylon clear dome Except valves on top Memory 512 MB RAM 128 MB Flash Battery backed up real time clock Power ...

Страница 64: ...ar warranty and AXIS Extended Warranty option 1 This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit Media Converter Switch General Power 12 13 V DC min 75 W power in from power supply Connectors 2x RJ45 10 100BASE T 2x SFP 100BASE FX 1000BASE X 2 configurable alarm input output ports multi connector power connector Operating conditions 40 C to 75 C 40 F t...

Страница 65: ...ecting the media converter switch to earth ground Make sure that both ends of the grounding wire are in contact with their respective grounding surfaces Power connector 2 pin terminal block for power input 2 1 Function Pin Notes Specifications 0 V DC 1 0 V DC DC input 12 V DC 2 Power in from power supply sold separately 12 0 13 2 V DC min 75 W I O terminal connector 6 pin terminal blocks for Digit...

Страница 66: ...r High image resolution and or lower compression levels result in images containing more data Bandwidth affected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate and bandwidth Accessing Motion JPEG and H 264 video streams simultaneously Frame rate and ban...

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