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AXIS Q1635-E Fixed Network Camera

Troubleshooting

No audio

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.

Check that

Enable audio support

is selected under

Setup > System Options > Security > Audio

Support

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settinos

Poor audio quality

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and
video using H.264

Synchronize the product’s date and time settings with an NTP server. Go to

Setup > System

Options > Date & Time

Distorted audio

Check that the correct

Audio Input

source is selected under

Setup > Video & Audio > Audio

Settinos

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.

Storaoe and disk manaoement problems

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the

System Loo

under

System Options > Support > Loos & Reports

. Depending on the problem, it might be necessary to

re-mount the storage device.

For information on how to set up a storage disruption alarm, see

Events on page 47

Video cannot be recorded

Check that the SD card is not write protected (that is, read only).

SD card cannot be mounted

Reformat the SD card and then click Mount.

NOTICE

TICE

Formatting the card will remove all content, including all recordings, from the SD card.

Содержание Q1635-E

Страница 1: ...AXIS Q1635 E Fixed Network Camera User Manual...

Страница 2: ...ectives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Electromagnetic Compatibility EMC on page 2 Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restr...

Страница 3: ...waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicab...

Страница 4: ...0 Focus Assistant 21 Video and Audio 22 Set Up Video Streams 22 Stream Profiles 24 ONVIF Media Profiles 24 Camera Settings 25 View Area 28 Overlay 28 Privacy Mask 30 Focus 30 Set Up Audio 31 Audio Cli...

Страница 5: ...curity 56 Date Time 58 Network 59 Storage 64 Ports Devices 66 Maintenance 67 Support 68 Advanced 68 Reset to Factory Default Settings 69 Troubleshootino 70 Check the Firmware 70 Upgrade the Firmware 7...

Страница 6: ...cis ring 4 Focis ring 5 Network connector PoE 6 Control bitton 1 7 Finction bitton 2 8 microSD Card slot 9 Aidio in 10 Aidio oit 11 I O connector 12 Iris connector 13 Power connector 14 Power LED indi...

Страница 7: ...OUT connected at delivery 8 Bottom cover screws 4x 9 Cable cover 10 Cable cover screws 2x 11 Network camera 12 Bottom cover 13 Heaters 14 Bracket adapter 15 Bracket screws 4x 16 Bracket adjistment scr...

Страница 8: ...input becomes active shown under System Options Ports Devices Note The I O connector is connected to the housing fan heater on delivery In the case of a fan or heater error an input signal will be tr...

Страница 9: ...to Setup System Options Ports Devices LED See the online help for more information The Status LED can be configured to flash while an event is active The Status LED can be configured to flash for iden...

Страница 10: ...tervals Both LEDs briefly flash green to indicate that the levelling is getting better Replace the Lens Note There is no need to restart the product after changing the lens However the product must be...

Страница 11: ...com 2 Go to Setup Video and Audio Camera Settinos Iris confiouration shows the current configured iris type 3 In Iris confiouration Click Edit 4 Go to the Upload tab 5 Click Browse and select the con...

Страница 12: ...Utility to locate the product on the network For information about how to discover and assign an IP address see the document Assign an IP Address and Access the Video Stream on Axis Support web at www...

Страница 13: ...sword can now be set securely 2 Enter a password and then re enter it to confirm the spelling 3 Click OK The password has now been configured Set Power Line Frequency Power line frequency is set the f...

Страница 14: ...name may differ depending on the name entered in the I O Ports configuration Click the Active Inactive buttons to manually activate and inactive the product s output port For information about how to...

Страница 15: ...sed to record the current video stream on your computer The location where the recording is saved can be specified in the AMC Control Panel Enable this button from Live View Confio Viewer Settinos AMC...

Страница 16: ...e direction of the mouse pointer Click the Center mode button and click in the image to center the camera view on that position The center mode button could also be used to zoom in on a specific area...

Страница 17: ...here is no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 10 simultaneous unicast connections Multicast RTP This method RTP over UDP shou...

Страница 18: ...maintains an open HTTP connection to the browser and sends data as and when required for as long as required Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installe...

Страница 19: ...axis media media amp Unicast via RTSP tunneled via HTTP axrtsphttp ip axis media media amp Multicast axrtpm ip axis media media amp QuickTimeTM supports G 711 and AAC audio encoding The following path...

Страница 20: ...fore starting automatic fine tuning Using the focus ring normally gives the best result The iris should always be opened to its maximum while focusing This gives the smallest depth of field and thus t...

Страница 21: ...set the zoom level Re tighten the zoom puller 3 Set the camera to its extreme distant focus position by loosening the lock screw for the focus ring and turning the focus ring fully counter clockwise...

Страница 22: ...ific size requirement for example in face recognition The pixel counter can be used When setting up a video stream see Set Up Video Streams on page 22 Under Preview click Open and select the Show pixe...

Страница 23: ...mage and less for lower image activity When the activity in the scene increases the bit rate would usually increase as well If there is a surplus in bandwidth this may not be an issue and selecting Va...

Страница 24: ...vides consistently good image quality at the expense of increased bandwidth and storage usage in low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality...

Страница 25: ...ng the Sharpness can increase bandwidth usage A sharper image might increase image noise especially in low light conditions A lower setting reduces image noise but the whole image will appear less sha...

Страница 26: ...Use WDR in combination with automatic exposure control Other exposure settings could give undesirable results Exposure Settings Exposure value Use the Exposure value slider to adjust the overall brig...

Страница 27: ...ght priority slider toward low motion blur At nighttime motion detection is more important than identification Motion blur is acceptable and since low light can cause a lot of noise move the low light...

Страница 28: ...a Settinos and select Enable View Areas To add a new view area 1 Go to Video Audio View Area 2 Click Add 3 The new view area appears under Selected view area Enter a descriptive name in the Name field...

Страница 29: ...indows 24 bit BMP image with maximum 250 colors The image width and height in pixels must be exactly divisible by 4 and cannot be larger than the maximum image resolution If combining text and image o...

Страница 30: ...and Additional conditions See the online help for details 4 From the Actions list select Overlay Text 5 Enter the text to display in the Text field This is the text that D will be replaced by 6 Specif...

Страница 31: ...to set focus to the desired position Set Up Audio To change the product s audio settings go to Video Audio Audio Settinos To include the audio stream in a video stream go to Video Audio Video Stream U...

Страница 32: ...ernal power supply and a balanced converter audio transformer in between The input must never exceed 12 V DC Use the Input oain to control the volume dB Full Scale of the audio input If the sound is t...

Страница 33: ...is too high choose a lower dB value Audio Clips An audio clip is a sound file that can be played when events occur or directly from the Live View page The audio clip must first be uploaded to the Axi...

Страница 34: ...a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Other browsers Still image Displays still images only Click the Refresh button in your browser to view a new i...

Страница 35: ...en frame Defining the link as a web link will open the link in a new window Output Buttons External I O devices connected to the Axis product s output ports can be controlled directly from the Live Vi...

Страница 36: ...g after the user has logged off or closed the browser To add a guard tour 1 Go to PTZ Guard Tour and click Add 2 Enter a descriptive name 3 Specify the pause length between runs 4 Select an available...

Страница 37: ...n the viewer group cookies must be enabled on the client The Control queue polltime is measured in seconds For more information see the online help The administrator can set up a queue for PTZ control...

Страница 38: ...t Send Notification and select a Recipient from the list of defined recipients Note The While the rule is active option under Duration cannot be used with camera tampering since camera tampering does...

Страница 39: ...Network Camera Detectors Detected audio is indicated by colored peaks in the Activity indicator An event is triggered when detected audio rises above or falls below the threshold value which is repres...

Страница 40: ...and click Upload Packaoe 3 Install the license if applicable For instructions see the documentation provided by the application vendor 4 Start the application Go to page Applications select the applic...

Страница 41: ...Fixed Network Camera Applications If the Axis product is reset to factory default uploaded applications and their settings are removed For information about factory default see Reset to Factory Defail...

Страница 42: ...ause false detections Start and Stop the Application To start the application select it in the Installed Applications list on the Applications page and click Start To stop the application select it in...

Страница 43: ...s a rectangle placed in the center of the image Use the mouse to move reshape and resize the area so that it covers the desired part of the image The default square can be changed to a polygon with up...

Страница 44: ...example large ponds or large trees use exclude areas instead of the filter The filter will be applied to all moving objects in scene and if set to a value too large important objects might not be dete...

Страница 45: ...the camera appears smaller than an object close to the camera If the filter is set to ignore objects the size of a person people that are close to be camera can still be detected because they are larg...

Страница 46: ...only record video during certain time periods select a Schedule 6 Under Actions select Record Video from the Type drop down list 7 Select the stream profile and storage device to use and configure the...

Страница 47: ...s from the Triooer drop down list and then select VMD3 4 Optionally select a Schedule and Additional conditions See below 5 Under Actions select Record Video from the Type drop down list 6 Select a St...

Страница 48: ...rtual Inputs can be used by a VMS Video Management System to trigger actions Virtual inputs can for example be connected to buttons in the VMS user interface PTZ Movino Trigger the rule when the camer...

Страница 49: ...ion message to a recipient Send SNMP Trap Send an SNMP trap message to the operator Make sure that SNMP is enabled and configured under System Options Network SNMP Send Video Clip Send a video clip to...

Страница 50: ...between the Axis product and the HTTPS server also specify the proxy settings Network Share Send Images Send Video Clip A network share can also be used as a storage device for recorded video Go Syst...

Страница 51: ...to record video if motion is detected outside office hours Use one of the predefined schedules or create a new schedule as described below To create a new schedule 1 Go to Events Schedules and click...

Страница 52: ...figured under System Options Date Time see Date Time on page 58 To find a recording follow these steps 1 Go to Recordinos List 2 To reduce the number of recordings displayed select the desired options...

Страница 53: ...is selected To export a part of the recording modify the start and stop times 5 Optionally enter a file name for the recording 6 Click Export Note Recordings can also be exported from the playback win...

Страница 54: ...e recording will be stopped and saved in the recording list and a new recording with the new stream profile will start All previous continuous recordings will remain in the recording list until they a...

Страница 55: ...ing the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the lan...

Страница 56: ...allow anonymous users access to the Live View page Select the Enable anonymous PTZ control looin to allow anonymous users access to the PTZ controls Deselect the Enable Basic Setup option to hide the...

Страница 57: ...which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the Axis product and the authentication server identify themselves with digital certificates using EAP TLS Ex...

Страница 58: ...private key Select Certificate and private key if the private key is to be upload as a separate file or if the certificate is in PKCS 12 format The Axis product is shipped with several preinstalled C...

Страница 59: ...be accessed run AXIS IP Utility to search the network for connected Axis products or reset the product to the factory default settings see page 69 and then perform the installation again To use a sta...

Страница 60: ...to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider go to www axis com hosting The AVHS settings are configured under System Op...

Страница 61: ...address and enter the host name or IP address of the NTP server Host Name Configuration The Axis product can be accessed using a host name instead of an IP address The host name is usually the same as...

Страница 62: ...is selected Alternative HTTP port Select this option to manually define an external HTTP port Enter a port in the range 1024 65535 If the port field is empty or contains the default setting which is 0...

Страница 63: ...the Axis product to send messages to a management system on important events and status changes Check Enable traps and enter the IP address where the trap message should be sent and the Trap communit...

Страница 64: ...access data stored on the card from the Windows operating system a third party ext4 driver or application is required vFAT supported by most operating systems for personal computers The SD card is ma...

Страница 65: ...ported file systems To manually format the SD card follow these steps 1 Insert the SD card in the SD card slot 2 Open the Axis product s webpages and go to Setup System Options Storaoe 3 Click SD Card...

Страница 66: ...d 6 Click Connect To clear all recordings and data from the Axis product s folder on the designated share click Clear under Storaoe Tools To avoid filling the share it is recommended to remove recordi...

Страница 67: ...To disable it de select the Enable levelino assistant option from System Options Ports Devices Accelerometer and click Save To refresh the page and view the saved setting click Reset Maintenance The A...

Страница 68: ...s automatically included in the Server Report Parameter List Shows the product s parameters and their current settings This may prove useful when troubleshooting or when contacting Axis Support Connec...

Страница 69: ...om techsip To reset the product to the factory default settings 1 Disconnect power from the product 2 Press and hold the control button and reconnect power See Hardware Overview on page 6 3 Keep the c...

Страница 70: ...ore upgrading the firmware To upgrade the product s firmware 1 Download the latest firmware file to your computer available free of charge at www axis com techsip 2 Go to Setup System Options Maintena...

Страница 71: ...s used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the product The product cannot...

Страница 72: ...card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Color saturation is different in H 264 and Motion JPEG Modify the settings for your graphic...

Страница 73: ...lected under Setup Video Audio Audio Settinos Feedback loops Feedback loops might appear in full duplex mode Try moving the microphone or the speaker or use half duplex mode instead Storaoe and disk m...

Страница 74: ...me rate Up to 50 60 fps 50 60 Hz in all resolutions no WDR Video streaming Multiple individually configurable streams in H 264 and Motion JPEG Controllable frame rate and bandwidth Axis Zipstream tech...

Страница 75: ...D WDR mode Data streaming Event data Built in installation aids Focus assistant Pixel counter Remote back focus Camera orientation aid General Casing Camera Metal zinc Color White NCS S 1002 B IP66 an...

Страница 76: ...Chinese Warranty Axis 3 year warranty and AXIS Extended Warranty option see www axis com warranty a This prodict inclides software developed by the OpenSSL Project for ise in the OpenSSL Toolkit http...

Страница 77: ...ex Four wire RS485 full duplex Two wire RS422 simplex Four wire RS422 full duplex point to point communication Function Pin Notes RS485B alt RS485 422 RX B 1 RS485A alt RS485 422 RX A 2 RX pair for al...

Страница 78: ...fected Access by large numbers of Motion JPEG and or unicast H 264 clients Bandwidth affected Simultaneous viewing of different streams resolution compression by different clients Effect on frame rate...

Страница 79: ...User Manual Ver M2 2 AXIS Q1635 E Fixed Network Camera Date February 2016 Axis Communications AB 2016 Part No 1532252...

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