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Appendices

49

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or
operating issues you encounter with your Avocent product. If an issue should
develop, follow the steps below for the fastest possible service:

1. Check the pertinent section of the manual to see if the issue can be

resolved by following the procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge

base or use the on-line service request.

3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the

Avocent web site at http://www.avocent.com/support and click on Getting
Support for current phone support hours.

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Содержание OutLook 1160ES

Страница 1: ...Installer User Guide For models 140ES 180ES 280ES 1160ES 2160ES 4160ES OutLook ES Series...

Страница 2: ...iangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to perso...

Страница 3: ...vocent logo and The Power of Being There are trademarks of Avocent Corporation OSCAR is a registered trade mark of Apex Inc All other marks are trademarks or registered trademarks of their respective...

Страница 4: ...cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the inte...

Страница 5: ...g Ports and Servers 21 OSCAR Navigation Basics 23 Setting up OSCAR 24 Using Snapshot 34 Resetting your Keyboard and Mouse 34 Displaying Version Information 35 Sending the Print Screen Keystroke 35 Cha...

Страница 6: ......

Страница 7: ...Contents 1 Product Overview OutLook ES Features and Benefits 3 Safety Precautions 5...

Страница 8: ......

Страница 9: ...ters Computers can be identified by unique name or port number allowing you to select server names that make sense to you Point and click navigation with OSCAR allows for easy configuration and comput...

Страница 10: ...ted computers without intervention When keyboard activity is detected scanning is suspended until all activity stops Scanning then resumes with the next server in sequence Cascading expansion Each Out...

Страница 11: ...and KVM switches Avocent warranties do not apply to damage resulting from user supplied cable To avoid potentially fatal shock hazard and possible damage to equipment please observe the following prec...

Страница 12: ...s not compromised Mechanical Loading Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Circuit Overloading Consideration...

Страница 13: ...ting Started 9 Rack Mounting your OutLook ES Unit 9 Installing a 4 or 8 Port Switch 11 Installing a 16 Port Switch 13 Installing a Multiple Switch System 15 Powering up the OutLook Switch System 18 2...

Страница 14: ......

Страница 15: ...onnect a Sun workstation ELC 11ST To connect a serial device ELC 15TE To connect a Sync on green video card option for HP9000 RS6000 computers ELC 11RVA ELC 11RVB Rack Mounting your OutLook ES Unit Yo...

Страница 16: ...side brackets with the screw holes in the switch 2 With an Allen wrench fasten the mounting brackets to the switch using two 8 32 button head socket cap screws on each side 3 Attach the six rack nut h...

Страница 17: ...our new OutLook switch Figure 2 2 8 Port Installation Example WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug i...

Страница 18: ...2 style and all the video cables are 15 pin VGA SVGA style These connectors are located on the left rear of the switch unit with additional connectors on the front of the OutLook 280 unit NOTE Keyboar...

Страница 19: ...new OutLook switch Figure 2 3 16 Port Installation Example WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is...

Страница 20: ...led with two numbers and symbols The symbols help you determine the switch port number of the two keyboard video and mouse cable sets NOTE Cable length affects video quality as well as keyboard and mo...

Страница 21: ...lustrates one possible cascading configuration using your OutLook switch Perform this installation if you want to add another switch to your existing system Follow the step by step instructions to pro...

Страница 22: ...off and unplugged 2 Connect the video mouse and keyboard interconnecting cables to the user port connections on the secondary switch 3 Connect the video mouse and keyboard cables in this order to the...

Страница 23: ...mouse settings a Press Print Screen to open the Main dialog box then select the port number of the secondary switch b Press Print Screen again to gain access to OSCAR at the secondary switch c Click...

Страница 24: ...secondary switch if applicable Checking the OutLook switch system startup behavior During system startup check to see that your primary OutLook switch does the following Lights the blue LED power ind...

Страница 25: ...electing Ports and Servers 21 OSCAR Navigation Basics 23 Setting up OSCAR 24 Using Snapshot 34 Resetting your Keyboard and Mouse 34 Displaying Version Information 35 Sending the Print Screen Keystroke...

Страница 26: ......

Страница 27: ...servers and switches in your system is indicated in the far right column of the Main dialog box The following table describes the status symbols OSCAR Status Symbols Symbol Description Server connecte...

Страница 28: ...rver selected The status flag on your desktop displays Free Soft Switching After you press Print Screen to initially open OSCAR you can select servers without displaying OSCAR This is called a soft sw...

Страница 29: ...erver Status Flag displays Free Print Screen Pause Immediately turns on screen saver mode and prevents access to that particular station if it is password protected Up Down Arrows Moves the cursor fro...

Страница 30: ...n the Main dialog box The Setup dialog box appears Figure 3 2 Setup Dialog Box Setup Features Scan Set up a custom scan pattern Menu Change the server listing between numerically by port and alphabeti...

Страница 31: ...Legal characters include A Z a z 0 9 and space Press Backspace or Delete to delete an incorrect entry Press the Arrow keys to move the cursor in the Name box Press Insert or the Space Bar to insert a...

Страница 32: ...lick Name to display servers alphabetically by name or click Port to display servers numerically by port number 2 Click OK To set a Delay Time for OSCAR 1 Type in the number of seconds you want to del...

Страница 33: ...he Scan dialog box 1 Press Print Screen The Main dialog box will appear 2 Click Setup in the Main dialog box The Setup dialog box appears 3 Click Scan in the Setup dialog box The Scan dialog box appea...

Страница 34: ...up the list of servers c Press Alt Home to move the cursor to the first server listed d Press Alt End to move the cursor to the last server listed 2 In the Sec column type the number of seconds from 1...

Страница 35: ...ion Flag type is by name Flag type is by port number Flag shows broadcast mode is activated To access the Flag dialog box 1 Press Print Screen The Main dialog box will appear 2 Click Setup Flag The Fl...

Страница 36: ...curity Use the Security dialog box to set security on your user station You can establish a screen saver mode that engages after your station remains inactive for a user specified time Once engaged yo...

Страница 37: ...om the use of Energy Mode with monitors not compliant with EnergyStar 5 Optional Click Test to activate the screen saver test that lasts 10 seconds then returns you to the Security dialog box 6 Click...

Страница 38: ...er from a server The status flag displays Free To exit the screen saver mode Press any key or move your mouse The Main dialog box appears To turn off the screen saver 1 In the Security dialog box clea...

Страница 39: ...tly the same place on all screens Because these conditions are extremely difficult to achieve broadcasting mouse movements to multiple systems may have unpredictable results To broadcast to selected s...

Страница 40: ...nterrupted power supply connect the switches to the same source as the rest of the system To save keyboard and mouse settings 1 Power up the servers for which you want to save settings 2 From the Comm...

Страница 41: ...Click X to close the Version dialog box Sending the Print Screen Keystroke The Print Screen key has many functions in the OSCAR environment Refer to the chart below to be properly access the feature y...

Страница 42: ...36 OutLook ES Series Installer User Guide...

Страница 43: ...Contents Assigning Device Types 39 Accessing OSCAR at a Secondary Switch 40 Scan Behavior with a Multiuser Cascaded System 40 Broadcasting to Cascaded Configurations 42 4 Advanced Operations...

Страница 44: ......

Страница 45: ...ain dialog box will appear 2 Click Setup Devices The Devices dialog box appears Figure 4 1 Devices Dialog Box After you assign a device type to a secondary switch the port numbering changes In the abo...

Страница 46: ...board settings You ll also access the secondary OSCAR for firmware version information or to reset the secondary mouse and keyboard You should only change two settings in OSCAR on a secondary switch b...

Страница 47: ...erver 2 4 User B wants to scan servers on the secondary switch at Port 1 of the primary switch Behavior Any keyboard stroke or mouse click by User B will stop the scanning and pass the keystrokes or m...

Страница 48: ...adcast 3 From the Broadcast dialog box select the keyboard and mouse checkboxes for each server that is to receive keystrokes and or mouse movements Figure 4 3 Broadcast Dialog Box 4 Click OK to save...

Страница 49: ...u exit OSCAR broadcasting is activated and any keystrokes or mouse movements will be active To turn off broadcast mode for a cascaded configuration 1 From the Commands menu at the primary switch clear...

Страница 50: ...44 OutLook ES Series Installer User Guide...

Страница 51: ...Contents Appendix A FLASH Upgrades 47 Appendix B Technical Specifications 48 Appendix C Technical Support 49 Appendix D Connecting the 280ES DC Switch 50 Appendix E Troubleshooting 51 Appendices...

Страница 52: ......

Страница 53: ...ave saved the firmware update and unzip the file 3 Double click to run the file WUpDate exe 4 In the dialog box that displays select the desired language and COM port 5 Click Load 6 Once the firmware...

Страница 54: ...ut Power Requirements Rated Voltage 100 240VAC Rated Frequency 50 60 Hz Rated Input Current 1 0A Max Temperature Range Maximum Ambient Operating 32 104 F 0 40 C Ambient Storage and Shipping 40 185 F 4...

Страница 55: ...stest possible service 1 Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at www avocent com support to search th...

Страница 56: ...th local regional electric codes and or regulations This product is intended to be installed only in areas that comply with ETSI 300 132 2 This product must be connected to a power distribution device...

Страница 57: ...on Check for PS 2 keyboard and mouse cable cross connections 1 Replace the mouse cable Check the Internet for the latest firmware version of the mouse If a mouse is connected to the serial port on the...

Страница 58: ...k maximum length of station cable extension Replace the station keyboard 1 Keyboard signal never worked on all servers or stopped working with one server Check for loose station keyboard cable Check m...

Страница 59: ...10 16 for the secondary switch in the Device Modify dialog box Confirm that all port settings are set to Standard if not connected to a secondary switch SWITCH BEHAVIORS Switch selects servers at will...

Страница 60: ...ted to the COM port on the server and to the serial port on the switch Download timed out Confirm that the correct port was selected If another program is using the same port quit the program If a ser...

Страница 61: ...Appendices 55...

Страница 62: ......

Страница 63: ...tested under load 2 If defect or malfunction was caused by abuse mishandling unauthorized repair or use other than intended 3 If unauthorized modifications were made to product 4 If unreported damages...

Страница 64: ...el 353 61 715 292 Fax 353 61 471 871 Avocent Asia Pacific Singapore Branch Office 100 Tras Street 15 01 2 Amara Corporate Tower Singapore 079027 Tel 65 227 3773 Fax 65 223 9155 Avocent Germany Gottlie...

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