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The Power of Being There

™

www.avocent.com

Frequently Asked Questions

A3:

If a firewall has been opened on the Microsoft

Windows

XP SP2 (Service Pack 2)

environment, do the following to enable the systems in that environment to be discovered
by the Console:

1. Right-click on the My Network Places icon of the system with the Agent installed.

2. Select Properties from the pop-up menu.

3. Right-click on the icon of your current network, then select Properties again. The

Network Connection dialog box opens.

4. Open the Advanced tab and click the Settings... button.

5. In the Advanced Settings dialog box, open the Service tab and click the Add button.

6. In the Service Settings dialog box, type

“

AdminWorks Agent

”

in the Description text

box (the first field in the dialog box).

7. If the TCP button is selected, type the external Port number in the third text box. Or,

if the UDP button is selected, type the internal Port number.

8. Click OK. You will be returned to the Advanced Settings dialog box. Click OK to

confirm.

A4:

If a firewall has been opened by some

“

firewall software

”

which has been installed on an

individual system, it is currently not possible for the Console to discover that particular
system.

Содержание AdminWorks

Страница 1: ...AdminWorksTM Console Administrator s Guide Version 1 2...

Страница 2: ...anization 14 Task Groups 15 Using the pop up menu 15 New Group 15 Rename Group 16 Delete Group 16 Workgroup Frame 16 Illustrations of System Status Icons 19 Information Frame 20 System Display section...

Страница 3: ...w tab 43 Logs tab 44 Discovery 44 Poll Information 44 Agent ID Sync 44 Hardware Change 44 Discovery tab 45 Auto discovery at Console startup 46 Schedule Enabled 46 Set IP range to discover systems acr...

Страница 4: ...splaying Report Summary Data in Chart Form 74 Software Asset Report 75 Adding Removing and Re sequencing Columns 75 Using the Tool Bar in the Report Windows 77 Print 77 Print Setting 78 Preview 78 Pre...

Страница 5: ...r mechanically electronically or manually without prior consent in writing from Avocent Corp The illustrations that appear in this User s Manual may differ slightly from the screens that actually appe...

Страница 6: ...NG ADDRESS Avocent Corporation 4991 Corporate Drive Huntsville Alabama 35805 Telephone 256 430 4000 Toll free telephone 1 866 286 2368 Fax 256 430 4030 Web site http www avocent com adminworks Product...

Страница 7: ...t discovery and polling of nodes systems within the Local Area Network and for cross router discovery systems for which IP address ranges have been set for scanning capability Information polled from...

Страница 8: ...orts with charts can be generated at any time for tracking and information analysis These can be printed or exported to a new file Preview and adjust reports before printing if desired Synchronize Age...

Страница 9: ...es it in the AdminWorks database Managed System A system on which the Agent program has been installed and which has been discovered and which you have chosen to add to a group in your Managed Systems...

Страница 10: ...3 Hardware Intel Pentium III 500 MHz or higher or Celeron equivalent 256 MB of RAM or higher Available Hard Drive Space 20 MB of free space for AdminWorks Console installation 100 MB of free space for...

Страница 11: ...fessional Professional x64 Microsoft Windows Server 2003 Hardware Intel Pentium III 350 MHz or higher or Celeron equivalent 128 MB of RAM or higher Available Hard Drive Space 5 MB of free space for Ad...

Страница 12: ...he Console Menu Preferences General tab and then select the Launch AdminWorks Console at system startup checkbox By default the checkbox is not checked as shown in the figure below In fact after Admin...

Страница 13: ...sole window are identified below and are explained on the following pages Title Bar Menu Bar Tool Bar contains four buttons Status Bar Temporarily displays information about operations currently in pr...

Страница 14: ...r this topology This topology is intended to be used in asset and management report generating As the Console administrator you can create new groups and sub groups within the groups The first time yo...

Страница 15: ...Topology frame if you want to work with the UnManaged Systems Using the pop up menu After you have created new groups under Organization and or Task Groups you can right click on a group name to open...

Страница 16: ...aged systems and the results of searches for specific systems For example in the Topology frame you can select Managed Systems UnManaged Systems and or a particular group The related systems will then...

Страница 17: ...t will revert back to the default view that you have specified in the Console Menu Preferences View tab Workgroup Frame field The name of the currently selected group will be shown at the top of the W...

Страница 18: ...right click anywhere within an empty area of the Workgroup frame The commands on these menus are all available from the Menu Bar also and are explained in detail later in this User s Manual in their...

Страница 19: ...discover it During your usage of AdminWorks you will see the systems represented with various icons which provide a visual clue as to the type of system and current status These will display in the W...

Страница 20: ...formation Display as shown below System Display section explained on next page You can drag this border up or down Information Display section In this example Summary information is displayed for the...

Страница 21: ...play section is located in the upper portion of the Information frame It displays various data concerning the system currently selected in the Workgroup frame The Update Date field refers to the most...

Страница 22: ...ng Processor Board and System are displayed An example illustration of the Summary information was shown earlier in this section Hardware Clicking the Hardware button displays hardware information con...

Страница 23: ...d system Version information will also be listed if available A partial illustration is shown below Health When you click the Health button the general health status of the managed system is displayed...

Страница 24: ...s Click the History button to view the History data of the sensors AdminWorks retains sensor data for the most recent seven day period An example is illustrated on the right above You can select a dat...

Страница 25: ...ped data will continue to be recorded at the 0 zero level Red line indicates the threshold temperature for the sensor Yellow line indicates the most recent readings for the sensor You can hover the mo...

Страница 26: ...aqua blue line As with CPU Temperature illustrated earlier the related Threshold Value will be displayed when you hover the mouse over the Temperature 1 indicator or the Temperature 2 indicator Selec...

Страница 27: ...alog box select the Fan 1 button or the Fan 2 button The Fan 2 option is not available if there is only one fan detected Power Supply When you select Power Supply different indicators might be display...

Страница 28: ...ole Window Likewise when you click the History button the Power Supply History window will contain a button for each voltage type available After selecting the desired voltage button choose the date y...

Страница 29: ...malfunction the indicator light to the left of O K will be shown as a green circle as shown in the example above When the system is off line the indicator will be gray However if any of the disks is f...

Страница 30: ...hat sensor is not detected a message will inform you of such in an otherwise blank screen In the example shown below on the left the sensor for the Board Fan was not detected This message does not mea...

Страница 31: ...gathered during the current AdminWorks session is concatenated in the Status frame but this data is cleared when you Exit the program Each time you re start the AdminWorks Console program the Status...

Страница 32: ...enerated and stored in the system The term Discovery refers to the process whereby your Console program sends a broadcast to detect any systems on the network that are identified by Agent IDs retrieve...

Страница 33: ...h managed and unmanaged on which the Agent has been installed the Polling function allows you to read the actual system information but only for the managed systems that are currently on line The Poll...

Страница 34: ...ion about this System Logs Most of the AdminWorks actions and results are shown in the Status frame of the Console window as shown in the example figure above but the Status frame is cleared of all da...

Страница 35: ...l or automatic Total The total number of discovered systems Desktop Number of Desktop PCs discovered Notebook Number of Notebook PCs discovered Server Number of Server machines discovered The total nu...

Страница 36: ...led for information System Updated Shows the total number of systems for which information was updated Agent ID Sync For every UnManaged system that is synchronized with a Managed system a log entry i...

Страница 37: ...he Hardware Change Alert icon in the lower right corner of the window A ToolTip will display which contains information concerning that particular alert System Name Event Type and Description Double c...

Страница 38: ...ws the System Name of the Agent from which the Change Alert was sent Event Type There are four possible types that could be listed here Processor Memory Onboard Device and Storage Device Event Filter...

Страница 39: ...ide of the dialog box which is not available in the other three logs It lets you further filter the entries displayed If you select a particular System Name from this drop down list only the entries r...

Страница 40: ...le to select it then click the Export button Setting the number of entries to be saved in each Log By default the maximum number of entries in each of the four logs is set to 300 This means that if a...

Страница 41: ...ished changing settings in any of the four tabs click OK at the bottom of the Preferences dialog box to save changes and close the dialog box or click Apply to save changes and keep the dialog box ope...

Страница 42: ...ld is Organization Tree If you do not change the default value in the Company Name field by typing your own text then the default text Organization Tree will be used as the root folder name for your O...

Страница 43: ...tab select Open for the frames you want to be displayed and Closed for the ones you want to hide The Workgroup frame cannot be hidden In the Workgroup Frame field of the View tab you can specify how y...

Страница 44: ...er manually Poll Information System information can be refreshed by polling Console Menu Poll or click the Poll button on the Tool Bar A log entry will be generated each time this function is executed...

Страница 45: ...this way the most recent 300 entries are always retained If desired you can change the value in any of the log fields by either typing it manually or by clicking the up down buttons The minimum value...

Страница 46: ...ou can change the discovery interval by clicking on the increment or decrement arrows in this field or you can manually type a value between 1 and 9999 The maximum interval allowed of 9999 minutes is...

Страница 47: ...select it check its checkbox and then click the Remove button Edit If you want to modify an existing IP range select it check its checkbox and then click the Edit button to enable the editing mode Ex...

Страница 48: ...those on which the AdminWorks Agent has been installed but that are currently not being managed by you They are either being managed by another Console administrator or are not currently being managed...

Страница 49: ...ved it to When in the Task Groups topology In contrast to the Organization topology the Add to Group command is available on the menu for all systems listed in the Task Groups topology even though the...

Страница 50: ...or the System Owner to respond to the manage request the status icon on your Console screen will indicate that the system is in a Pending status The sample illustration below shows a Notebook computer...

Страница 51: ...or Task Groups topologies Since the Owners of these systems have already agreed to allow you to be the Console administrator there is no manage request involved when you move them from one group to a...

Страница 52: ...t to un manage the selected system s If any of the selected systems happen to be currently on line an additional dialog box will appear for each on line system to notify you of such If any of those sy...

Страница 53: ...mended that you use the Sync Agent ID With function to synchronize the Agent IDs Synchronizing combines the database of the two Agent IDs and the AdminWorks Console will thereafter recognize the syste...

Страница 54: ...x and the Pending icon were illustrated earlier in the sub section entitled Adding an UnManaged System to a Group in Managed Systems After the System Owner accepts the manage request the system become...

Страница 55: ...nWorks Agent service has been stopped successfully by the Power Off command that system s status will be shown as Off line in the Console window Workgroup frame after the next system Discovery If a gr...

Страница 56: ...box will open illustrated on the next page 3 In the upper part of the Restriction dialog box click on the checkbox es of the item s representing the hardware device s you want to lock on the selected...

Страница 57: ...type from the list To delete a file extension from the list click on the file extension and then click the button Click OK to save the change If you want to prevent download or creation of a filetype...

Страница 58: ...d earlier 1 Do either of the following Click on the desired group in the Topology frame then select New Group from the Group Menu or press Ctrl N on your keyboard Or in the Topology Frame left click o...

Страница 59: ...tion will appear in the Status frame lower left of the Console window to indicate that the group has been successfully renamed Delete Group This command allows you to delete a group or sub group There...

Страница 60: ...valid only during the course of the current AdminWorks session After you exit AdminWorks the settings revert back to the default settings when it is re started If desired you can change the default di...

Страница 61: ...you to hide and re display the Status Bar at the bottom of the Console window By default it is displayed as indicated by the checkmark to the left of the Status Bar command on the View Menu During the...

Страница 62: ...ged Systems or UnManaged Systems depending on which is selected in the Topology frame By default All Systems is active both on line and off line systems will be displayed If you previously selected On...

Страница 63: ...ayed You can use these menu commands or the icons at the top of the Workgroup frame illustrated below to filter the display as follows Over 3 Days Displays only the systems that have been absent for o...

Страница 64: ...ault view select Large Icon from the View Menu Alternatively at the top of the Workgroup frame you can click the icon to list systems in Large Icon view An example of Large Icon view is shown below NO...

Страница 65: ...elow Detail List Select Detail List from the View Menu if you wish to display the systems in the Workgroup frame in a List view Alternatively at the top of the Workgroup frame you can click the icon t...

Страница 66: ...pen the dialog box To remove an existing column from Detail List view select it from the list on the right side of the Configure Columns dialog box then click the Remove button To add a column select...

Страница 67: ...d at the bottom of the menu then use the dialog box illustrated on the previous page Re arranging Column Sequence One way to change the order of the columns in Detail List view is to use the Configure...

Страница 68: ...ointing triangle Moving Column Dividers In addition you can manually drag the column dividers to the right or left as desired To do this place the mouse pointer over the divider between column heading...

Страница 69: ...y Managed Systems You can view preview configure print settings print and export the reports The Report Generator can be launched in any of these ways Select Report Generator from the Tools Menu Click...

Страница 70: ...e more of the upper Report Summary area Or drag the divider down to expose more of it as shown on the next page In the Chart section select a category of data from the drop down list and select a char...

Страница 71: ...t select the type of data you want to display in chart form In the figure on the previous page the default column sequence and width was shown In the example above more columns of data have been added...

Страница 72: ...l of the items To re arrange the column sequence using the Configure Columns dialog box click on the desired column name on the right side of the dialog box then click the Up or Down button to move it...

Страница 73: ...his re positioning is not retained after you close the AdminWorks Report window Each time the Report window is re opened it reverts back to the default positions Sorting Information by Column In addit...

Страница 74: ...s you to display print various Report Summary data in three different types of charts Click the icon of the chart type you want Pie chart Vertical bar chart Horizontal bar chart From the drop down lis...

Страница 75: ...eport Adding Removing and Re sequencing Columns Similar to the System Asset Report described on the previous pages you can specify which categories of data will be displayed in the Software Asset Repo...

Страница 76: ...ox then click the Up or Down button to move it up or down in the sequence that is to move it left or right within the table Alternatively you can re arrange the column sequence manually To do so place...

Страница 77: ...dow or press Ctrl P on your keyboard to print both the System Asset Report and the Software Asset Report immediately on your default printer It doesn t matter which report is displayed on your screen...

Страница 78: ...ns in which you can see what your reports look like before actually printing them Note that the AdminWorks Report window also remains open separately but you cannot close it or use any of its function...

Страница 79: ...an close the window and then make the desired changes before actually printing the report For example if you decide that you would rather have the Processor data represented in Vertical Bar Chart form...

Страница 80: ...the Software Asset Report tab near the lower left of the Print Preview window An example is shown below Note that any comments you may have entered in the Report window will be displayed at the top of...

Страница 81: ...and the Software Asset Report from the Print Preview window same behavior as the Print button on the Tool Bar in the AdminWorks Report window Print Current Prints only the report currently in focus If...

Страница 82: ...your screen up to a maximum of 200 If you want to enlarge the display more than 200 you can do so by entering a value into the Zoom combo box described below In addition you can simply click anywhere...

Страница 83: ...s Report window will be disabled as long as the Print Preview window is open Export In the Tool Bar of the main AdminWorks Report window you can click the Export button to conveniently export the repo...

Страница 84: ...for the System Asset Report 3 If you want to export the entire report with the data in the same sequence as the report simply click the Same as Report button Or if you only want to copy certain colum...

Страница 85: ...his Help button is context sensitive Therefore since you are accessing the Help from the Report window the Help topic explaining how to use the Report Generator functions will display first From there...

Страница 86: ...ermine which Constraints and which Criteria selections will be available in the other two fields 3 In the center field select a Constraint See the table on the next page for information on which Const...

Страница 87: ...e Contains Constraint If typing more than one separate each name with a comma Text entered in this field is not case sensitive Or click the button and select the desired name s in the Select Owner Nam...

Страница 88: ...emove it select it and then click the button To select all search filters for simultaneous removal use the standard method of pressing the Shift key and then left clicking 6 Click the Find button to s...

Страница 89: ...ded After you have clicked the Find button and have performed a search the rules you added will be retained in the Find Managed Systems dialog box if opened again during the current AdminWorks session...

Страница 90: ...Table of Contents Select the topic you want to view If the Report Generator window is open you can click the Help button on the Toolbar or press F1 In this case the Help topic explaining the usage of...

Страница 91: ...on Key command will be available on the Help Menu It opens the dialog box shown below The upper field is non editable and displays the Serial Number of your copy of Avocent AdminWorks management suite...

Страница 92: ...tain versions NOTE The Full version of AdminWorks allows for 200 Managed Systems and of course none of the functions will ever expire Contact Us When you select Contact Us from the Help Menu a dialog...

Страница 93: ...ivation Key button will be enabled After purchasing AdminWorks you can click this button and enter your Activation Key number to convert the Trial version to the Full Version The Enter Activation Key...

Страница 94: ...ose Desktop Notebook or Server from the drop down list if you want to change the current value in this field Agent ID This field shows the AdminWorks Agent ID that was generated when the Agent program...

Страница 95: ...Why does Sensor Not Detected display in the Health section of the Information frame even though the system s sensors are working A Presently AdminWorks management suite 1 2 supports the following sens...

Страница 96: ...my network A1 The system must have the AdminWorks Agent program installed on it in order for the Console to be able to find it A2 The access to that system may be blocked by firewall software Q Can I...

Страница 97: ...to be discovered by the Console A2 If a firewall has been opened on the Microsoft Windows XP environment do the following to enable the systems in that environment to be discovered by the Console 1 Ri...

Страница 98: ...x opens 4 Open the Advanced tab and click the Settings button 5 In the Advanced Settings dialog box open the Service tab and click the Add button 6 In the Service Settings dialog box type AdminWorks A...

Страница 99: ...traint Criteria Find 87 Celsius temperature setting 42 Chart section of Report windows 70 Chart section of System Asset Report 74 Check Updates Help Menu 90 97 Client Menu Add to Group 48 Cancel 52 Co...

Страница 100: ...ewalls enabling Discovery 97 First Tool Bar icon in Print Preview window 81 Frames Hiding displaying in Console window 43 Information 13 20 Status 13 31 Topology 13 14 Workgroup 13 17 Full version pur...

Страница 101: ...neral tab 41 Logs tab 44 96 View tab 43 97 Previewing reports before printing 78 80 Tool Bar in Print Preview window 81 Previous Tool Bar icon in Print Preview window 81 Print All Tool Bar icon in Pri...

Страница 102: ...ries 39 Discovery log 35 Exporting 40 Hardware Change log 37 Polling log 36 Setting max number of entries 40 44 System Logs Console Menu 34 System Name modifying 94 T Task Groups topology 49 Temperatu...

Страница 103: ...tems 62 Filtering systems displayed 16 Illustration of Workgroup frame 17 Illustrations of pop up menus 17 Illustrations of System Status icons 19 Large Icon view 64 Small Icon view 65 Switching the v...

Страница 104: ...For Technical Support www avocent com support 590 551 501A...

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