USA
25
Customer care and troubleshooting
Customer Care number: 855-WNECORK (855-963-2675)
Before calling for service
Before calling French Corner Cellars Customer Care, refer to the Troubleshooting Guide below.
Check the household fuse or circuit breaker to see if it has been blown or tripped and that the
electrical connection to the cabinet has not been disconnected.
A power outage may also have caused a disruption in service.
Troubleshooting
Fault
Possible cause
Remedy
The cabinet is not
working.
The cabinet is switched off.
Power failure; the fuse is blown;
The cabinet is not plugged in
correctly.
Press the on/off switch.
Reset the fuse.
Check that power is connected.
Water collects in
the bottom of the
cabinet.
The defrost water pipe is
blocked.
Clean the defrost water channel
and the drain hole on the rear wall
of the cabinet.
Vibration
or
bothersome noise.
The
cabinet
is
not
levelled.
The cabinet is resting against
other kitchen elements.
Containers or bottles inside the
cabinet are rattling against one
another.
Level the cabinet using the
adjustable feet at the front of the
cabinet.
Move the cabinet away from the
kitchen elements.
Move containers and/or bottles
apart.
Compressor runs
continuously.
High room temperature.
Ensure adequate ventilation.
P1 is shown on
the display.
The
upper
sensor
is
disconnected
or
short-
circuited.
Call
for
service.
The
temperature within the entire
cabinet is maintained at the
higher of the two set points
(SET1 or SET2) until the fault
has been corrected.
P2 is shown on
the display.
The
lower
sensor
is
disconnected or short-circuited.
Call
for
service.
The
temperature in the cabinet is
maintained at the higher of the
two set points until the fault has
been corrected.
