EN
28
E - FAQ
Symptoms
Possible causes
Solutions
Unable to install the Avidsen
Home app
on my Android device
Your device has an
outdated or incompatible version
of Android
Please contact the technical
support
of the manufacturer of your
Android device to get
a recent update.
GooglePlay checks
that you have all the essential
items
for the proper operation
of the app. If your device
does not meet all required
criteria, you will be unable
to install it.
Try the installation on a different
Android device.
Unable to install the Avidsen
Home app on my Apple device
The version of iOS on your
device is not up to date
Update the operating system on
your device.
Your device is not supported
Avidsen Home is compatible
from version IOS 9
The app freezes or there are
bugs
You experience problems
configuring the app or accessing
your camera(s)
Please uninstall the application
and reset your camera(s). Then
add your camera(s).
Configuration of your camera
using WiFi from
your smartphone failed
Connection to the camera is too
slow or the device is too far from
the internet hub
Move the camera and
smartphone closer to the box/
modem/router.
The smartphone/tablet are
linked to an incompatible WiFi
network
Please ensure that your
smartphone is linked to a
2.4GHz network
Cannot connect to camera over
a 3G or 4G Internet link but it
works when connected to a local
network
Network configuration problem
Check your device settings
(box, router, firewall)
Incorrect video settings
Check the video settings and
reduce the quality if necessary
Your home Internet speed
is insufficient to support
the connection from your
smartphone
Check that the available
bandwidth exceeds 1Mbits per
second (upload and download)
for low-quality display; or that
it exceeds 2Mbits per second
for HD
Poor quality or shaky image
Incorrect video settings
Check the video settings and
reduce/increase the quality if
necessary
