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Page 20
Voicemail Page 20
IP Office 40DHB0002USAV Issue 4 (12/10/2001)
Hunt Groups
Hunt Group Voicemail
If enabled (see "Hunt Group Configuration" on page 9), calls to a Hunt
Group will be automatically routed to voicemail if all available extensions
have been rung for the number of seconds defined in the PBX's
Allocated
Answer Interval parameter (15 seconds default).
Accessing Hunt Group Voicemail
To access messages for a Hunt Group, a short code should be created, eg.
•
Short Code: *99
•
Telephone Number: "?Sales"
•
Line Group ID: 0
•
Feature: VoicemailCollect
Members of the Sales Hunt Group can now dial *99 from their own
extensions to access Voicemail messages. To use this short code to
access Voicemail from an extension that is not a member of the Hunt
Group a Voicemail Code should be configured for this group.
Voicemail Ringback
Voicemail Ringback for Hunt Groups can be achieved by entering a "trusted
location" in the designated user's
Source Numbers tab in their User form.
For example, enter HSales - when a new message is received by the Sales
Hunt Group, the Voicemail Server will ring this user and present new
messages that have been received by the Hunt Group. If this extension is
not a member of the Sales Hunt Group, the user is asked to enter the
Voicemail Code. See "User Source Number Configuration" on page 8.
Out of Hours
You may only require Voicemail during the evenings or at weekends but not
during normal office hours. This is possible by using Hunt Groups, which
can be switched into different operational modes automatically by using
timebands or manually by dialling short codes to place a Hunt Group into
Night Service or Out of Service mode.
When a Hunt group is in Night Service or Out of Service mode, the caller
will get "Busy" or if Voicemail is available played the Out of Hours greeting
or alternatively all calls will be forwarded to the Fallback Group if selected.
Each Hunt group has a Time Profile option and if configured is only
considered active during the time period defined. Outside the time period
the caller hears the busy tone or if Voicemail is available played the Out of
Hours greeting or alternatively all calls will be forwarded to the Night
Service Fallback Group if selected.
It is thus possible to forward one Hunt Group to a different Hunt Group
when out of hours operation is required. The Fallback Group can then ring
different extensions and if required go onto Voicemail if the call is
unanswered.