Page 10
Voicemail
Page 10
IP Office
40DHB0002USAV Issue 4 (12/10/2001)
Queuing
Additional the
Queuing
tab for a
Hunt Group
contains the following
options:
•
Queuing On
:
Default = On
If selected (default) queuing will be available for this Hunt Group.
•
Queuing Limit:
Default = Blank
This features sets the number of calls that will be held in the queue at
any one time. If this number is exceeded the caller hears busy tone or
be passed to Voicemail (if operational).
•
Queue Ring Time:
Default = 10 seconds
This facility defines the time (in seconds) before the caller is placed in
the queue.
An additional option in the
Hunt Group
tab control the interaction of
queuing and the overflow group.
•
Overflow Time
: The Overflow Time will allow the use of both the
queuing and overflow facilities. This feature defines the time (in
seconds) the caller will be held in the queue before being passed to the
Overflow Group. If all extensions in the Overflow Group are also busy
the caller will be returned to the queue. If an Overflow Time is not
specified calls will be passed directly to the Overflow Group and the
queuing facility will not be used.
The Voicemail Lite Console
The Voicemail Lite Console allows you to see the interaction between to
the Voicemail Lite Server and the PBX. It consists of a series of messages
between the two. The nature of the message may be useful in diagnosing
problems.
The console provides a number of commands. These commands only
affect the display of messages in the Voicemail Console and do not alter
the Voicemail Server operation in any way.
•
Freeze
Halt the display of further messages.
•
Run
Restart the display of messages following a Freeze command.
•
Save
Save the current list of messages to a text file.
•
Clear
Clear the display of messages.
