Page 11
Voicemail
Page 11
IP Office
40DHB0002USAV Issue 4 (12/10/2001)
Using Voicemail
Call Routing
If a user has voicemail enabled (see "User Configuration" on page 7), calls
will be automatically routed to Voicemail if:
1. The extension is busy and Call Waiting has not been enabled.
2. The user has
Do Not Disturb
set or the extension is not answered
within the
Allocated Answer Interval
as set in the Manager program
(default 15 seconds).
The caller hears the standard greeting message. A user can record their
standard greeting message at any time. See "Change a Greeting
Message" on page 14.
When new messages are received the telephone caller display or PC
application will be updated to show the number of new messages waiting.
If
Voicemail Ringback
is enabled, the Voicemail Server will ring the user’s
extension to attempt to deliver new messages after the user next uses the
telephone .
All messages are stored until they have been listened to and then are
deleted after 24 hours unless they are manually saved or forwarded to
email by the user.
At any stage while listening to Voicemail messages the user can ask for
online help by pressing
8
.
A user can turn Voicemail and Voicemail Ringback on or off via Phone
Manager or using the default short codes as follows:
•
*18
- To turn Voicemail on
•
*19
- To turn Voicemail off
•
*48
- To turn Voicemail ring back on
•
*49
- To turn Voicemail ring back off
Accessing Voicemail
Voicemail can be accessed from the user’s extension by dialling
*17
(default short code).
The user may be greeted with a reminder to press
8
for Help if they have
Voicemail Help enabled. They then hear the number of new messages they
have (if any). The system will then playback all new messages.
Once new messages have been listened to, they are then considered old
messages and will automatically be deleted 24 hours after they were first
heard. The system will play all old messages after the new messages,
allowing the user to hear new messages twice if required.
•
If that a message is left and that message is retrieved on the same day
then only the time will be given.
•
If a message is retrieved the day after it was left then the date is
referred to as 'yesterday', then followed by the time.
Any messages older than two days will be given the appropriate date.