20CC Telephone User Guide
Page 17
IP Office
40DHB0002UKAJ Issue 6b (2nd December 2004)
Transfer, Park & Hold Calls
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for
too long, it may recall to your extension.
To transfer a call using hold:
1. Press
HOLD
to hold your current call.
2. Dial the extension to which you want to transfer the call.
•
Announced transfer:
Wait to be answered. If okay to transfer, press
ANSWER RELEASE
. If not okay to
transfer or unanswered, press
HOLD
.
•
Unannounced transfer:
Press
ANSWER RELEASE
immediately (even if you hear ringing or busy tone).
To transfer a call using dial ahead:
1. Dial the number of the other extension.
2. If the display shows
FREE
, press
ANSWER RELEASE
to transfer, otherwise press
z
CANCEL
.
To transfer an external call using park
:
1. Press
z
PARK
to park the current call. The parked call is displayed as your extension number
followed by a zero, eg.
z
2200.
If you now parked another call it would display as your extension
number followed by a one, eg.
z
2201
and so on.
2. Note the number displayed and at another extension dial
*38*
N
#
when
N
is the number displayed
for the parked call on your phone, eg.
*38*2200#
.
Holding Calls
You can put a call on hold during which the caller will hear music on hold is installed on your system.
Note that a held call will re-ring at your extension after a short period (either the systems 15 second
default or your phone's ringer timeout setting, see Setting the Ringer Timeout).
To hold a call:
1. Press
HOLD
. Do not press
ANSWER RELEASE
now as that will end the call.
2. Retrieve the call by pressing
HOLD
again or make another call (enquiry call) and then press
HOLD
to switch between the current and held call.
