Page 8 - Introduction to the iContact Interface
Using iContact
Page 8 - Using iContact
MultiMedia Module iContact Manual
Introduction to the iContact Interface
40DHB0002UKDB – Issue 2 (04/2003)
Introduction to the iContact Interface
The iContact interface displays multimedia contacts waiting in queue for treatment and
the tools required to respond to those contacts.
Multimedia contacts appear in the Inbox. Contacts can be identified as to type of
media, sender, time of arrival and content. When a contact is selected for response,
the corresponding Content Window opens up providing the detailed contact information
required for intelligent contact handling.
The icons and menu commands enable you to view information and perform common
tasks including dialing, follow up rescheduling, accepting and rejecting contacts.
Menu bar
The Menu bar provides access to 3 menus:
File Menu
Commands Descriptions
New
Brings up Outlook e-mail, contact address book, task list, and calendar
appointments features.
Request
Provides the next contact for response treatmen.t
Accept
Opens the selected contact for treatment.
Reject
Rejects the selected contact and returns it to the queue.
Close
Closes the current contact with a selected interaction result.
Exit
Exits the iContact interface ending the program.
View Menu
Command Description
Hide Tool Text
Hides/Shows toolbar icon descriptions.
Properties
Properties define the various modes in which you handle media contact
requests and view activities within your workgroup in iContact.
Help Menu
Command Description
Content
Provides access to on-line Help.
About
Provides MMM Software information
