Using iContact
Introduction - Page 7
MultiMedia Module iContact Manual
Using iContact - Page 7
40DHB0002UKDB – Issue 2 (04/2003)
Introduction
Using iContact
Introduction
When logging on to the system, the iContact screen appears on the workstation
desktop. iContact transforms the workstation into a data communications terminal
providing access to both customer information and the ability to initiate and receive
contacts. The icons in the Vertical Icon bar show what multimedia queues you are able
to receive interactions from, i.e. telephone, Internet, e-mail, chat and Proactive
Campaign. These may vary from one user to another (configuration dependant). The
iContact interface includes all basic telephone functions such as dial, answer, hold,
transfer and conference. The telephone set at your workstation can provide backup in
case of a service disruption to your computer. iContact is designed for use with a
headset that is plugged into the telephone set.
Starting iContact
You can make a shortcut to iContact program on the desktop, to make the connection
to the program easier. Otherwise, you can access it from your Windows Start menu.
Select
iContact
from Windows Start menu, or double click the
iContact
icon on the
desktop.
Logging on to iContact
The Login Screen provides a single step for logging on to iContact interface as well as
the telephone set assigned to the PC. iContact will read your ID number from your PC
and provide you with a login screen. Follow the steps below to login:
1. Choose an e-mail profile.
2. Click
OK.
Note:
If a problem arises in connecting you to iContact, review the login screen list to
identify where the connection failed. Contact your administrator to review the
PC software installations or restart the login process.
Exiting iContact
Choose
Exit
from the File menu, or click the
Close
Window icon in the top right corner
of the interface.
Note:
Before restarting iContact please wait until all processes related to iContact are
shut down.
