Page 16 - Properties Menu
Properties and Internal Collaboration Features
Page 16 - Properties and Internal Collaboration Features
MultiMedia Module iContact Manual
Properties Menu
40DHB0002UKDB – Issue 2 (04/2003)
Outlook Properties Setting
The Outlook screen is used to provide the contact information after the contact is
offered and accepted by the iContact user. The contacts are retrieved from the Outlook
contacts list that normally is in the Exchange public folders. For the Telephone, Web
Callback and Proactive calls the search key is based on Caller ID or Telephone
number and for Email calls the search is based on the sender's Email address. The
Outlook Property Settings are described in the following table:
Property Setting
Function
Enable Outlook Search
Check to Enable Outlook Search and uncheck to
disable the Outlook Search
Contact Folder
Click on the button to select the Outlook contact list
that is used for search. In an enterprise
configuration, normally the contacts list resides in
the Outlook Public Folder and is available to all
clients. The Agents who want to enter the contact
history in the popped-up contact screen, should
have the proper access rights to the contacts list
from the Public Folder.
When searching show:
First Hit
All Hits
If First Hit is checked, the first matching record
pops-up.
If All hits is checked, all matching records (based
on search fields) will be offered in a list and the
iContact user can select the proper contact from
the list.
Create new contact when
search fails
If checked and no matching record is found, a new
contact screen will pop-up and the iContact user
can enter the contact information and save the new
contact in the contacts list (proper access rights
are required).
Search on the following fields:
Home Phone
Business Phone
Cell Phone
CallBAck Number
Email Address
Each listed filed represents one information field in
the Outlook Contacts list. The search will be
executed on the selected search keys.
