Glossary
iContact Outlook Interface - Page 35
MultiMedia Module iContact Manual
Glossary - Page 35
40DHB0002UKDB – Issue 2 (04/2003)
iContact Outlook Interface
Glossary
BDC
Backup Domain Controller is a server in a network domain that keeps and uses a
copy by a computer without interrupting its current or primary task. For Windows
NT Server domains, BDC refers to a computer that receives a copy of the
domain’s security policy and domain database and authenticates logons. Also
see
Domain
and
PDC.
CTI
Computer Telephony Integration, a technology that acts as an electronic bridge
connecting telephones or switches with computers. CTI controls or coordinates
business processes and related applications through the exchange of commands
and messages between computers and telephone systems.
Domain
The part of the computer network in which the data processing resources are
under common control. See PDC and BDC.
DHCP
Dynamic Host Configuration Protocol, a standards-based protocol for dynamically
allocating and managing IP addresses. DHCP runs between individual computers
and a DHCP server to allocate and assign IP addresses to the computers and
also limits the time computers can use the address. When time expires on the
use of the IP address, the computers contact the DHCP server again to obtain an
address.
GUI
Graphical User Interface.
HTML
HyperText Markup Language, the authoring language used to create hypertext
documents for the World Wide Web.
HTTP
HyperText Transfer Protocol, the application protocol for moving hypertext files
across the Internet. The protocol requires an HTTP client program on one end of
a connection and an HTTP server program on the other.
iChat
iChat is a service that forwards chat requests to the chat queues. iContact
Converts the PC to an all-in-one communications and data tool by allowing
enterprise knowledge workers to prioritize and manage all interactions from one
interface. An agent can see queued Telephone calls, E-mails, Web calls, chats,
and can communicate with group members from one centralized view.
iEmail
iEmail is a service that is responsible for forwarding incoming E-mail messages to
the E-mail queue or to the agent. iEmail also forwards web callback requests to
the web callback queue.
IMAP
Internet Mail Access Protocol, an essential Internet protocol for E-mail
communication. IMAP4, which is both a client and server protocol, can enable
voice and fax message access and storage through a PC interface. IMAP4 also
complements SMTP for retrieval/access of messages.
Interaction Rules
With the simplicity of an Outlook Wizard look and feel, the Interaction Rules
Wizard (client side)
Wizard defines the rules for incoming contact treatment for telephone, chat and
Web Callbacks contact.
Interaction Rules
This module includes necessary folders and files for web callback and chat
Wizard (server side)
requests on the web server.
IP
Internet Protocol. The network layer of TCP/IP, containing the network address.
