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Welcome

Avaya Communication Server 1000

Avaya Hospitality Messaging Server 400 Staff Quick Reference Guide

NN42350-102

 

 

06.01

 

 

Standard

 3.0   April 2012.

Copyright © 2011, Avaya Inc.

Staff mailbox features

You can use staff mailbox features to:

•

Retrieve messages.

•

Reply to sender.

•

Record and forward messages.

•

Record personal ID.

•

Record greetings.

•

Call someone using name or number.

•

Change your password.

•

Create personalized distribution lists.

•

Set an alternate extension number.

•

Set the Away mode

Staff operation features

You can use staff operation features to:

•

Post minibar charges.

•

Post room status.

Web user interface

Through the Web user interface, you can access your personal web page to:

•

Change your mailbox PIN.

•

View and edit your profile.

•

View, retrieve, or restore messages.

•

View COS details.

•

View your message details.

•

View and create personal distribution lists.

•

Check personal greetings in use.

•

Reset an alternate Directory Number (DN).

•

Enable remote message notification (COS-dependent).

Содержание HMS 400

Страница 1: ...Avaya Communication Server 1000 Document Status Standard Document Number NN42350 102 Document Version 06 01 Date April 2012 Avaya Hospitality Messaging Server 400 Staff Quick Reference Guide...

Страница 2: ...and alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally license...

Страница 3: ...tion For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or t...

Страница 4: ......

Страница 5: ...by name or number 12 Recording an internal or external greeting 13 Recording a temporary greeting 14 Modifying an existing temporary greeting 16 Retrieving voice messages 17 Using hidden options whil...

Страница 6: ...37 Viewing Message Details 37 Viewing COS details 38 Creating a personal distribution list 39 Viewing personal distribution list details 40 Editing personal distribution list details 41 Viewing perso...

Страница 7: ...e 33 contains information on how to use the housekeeping staff operation feature for minibar charges and room status See Using Housekeeping staff operation features page 46 contains Quick Reference Ca...

Страница 8: ...ssword Create personalized distribution lists Set an alternate extension number Set the Away mode Staff operation features You can use staff operation features to Post minibar charges Post room status...

Страница 9: ...tures Staff mailbox features You can use staff mailbox features to Retrieve messages Reply to sender Record and forward messages Record personal ID Record greetings Call someone using name or number C...

Страница 10: ...you are accessing the mailbox and feature menu and a new message comes the message lamp does not blink However if you choose to not listen to the new message and hang up the message lamp is lit Navig...

Страница 11: ...another mailbox press anytime between the first ring until the system plays the enter password prompt The system prompts you to enter the extension number 4 Enter the password followed by the pound ke...

Страница 12: ...eed to step 4 3 Enter the extension number followed by If the extension is valid the call is transferred 4 Enter the name followed by Attention Press 7 for Q and 9 for Z If only one match is found the...

Страница 13: ...possible matches found into groups of nine To move to the next group of nine press OR To return to the previous menu press End Recording an internal or external greeting You can record internal exter...

Страница 14: ...current greeting press 3 To record a new greeting press 4 To return to the previous menu press 4 To begin recording your greeting press 4 5 After the tone record your greeting using the telephone han...

Страница 15: ...after the tone start recording 5 After you finish recording press any key 6 To confirm the recording press 1 and proceed to step 10 The system prompts you to set the expiry date and time 7 To listen t...

Страница 16: ...lbox page 11 Procedure steps Step Action 1 To access the Greeting menu press 3 2 To access the Temporary Greeting menu press 3 If a temporary greeting exists the system automatically plays the greetin...

Страница 17: ...page 11 Procedure steps Step Action 1 To retrieve voice messages press 2 The system plays the message envelope including the extension number or the name of the message sender followed by the date and...

Страница 18: ...ten to all messages or skip to the end the system plays the Feature Menu options To change the mailbox password press 2 To record a personal greeting press 3 To record and forward a message press 4 To...

Страница 19: ...edly until you reach the end of a message the system plays the Message Options menu 7 To go to next message press 9 The system plays the following message Next Message The system then plays the envelo...

Страница 20: ...ns menu press 5 The system provides this option only if the sender has a valid mailbox Attention This does not apply to guest mailboxes 2 After the tone record the message and press any key when finis...

Страница 21: ...Message menu press 4 The system prompts you to enter the extension number followed by or press then the distribution list number followed by press again to end 2 To forward the message to a mailbox en...

Страница 22: ...After the tone record your message 4 After you finish recording press any key to end 5 To send the message press 1 OR To listen to the message press 2 OR To erase and rerecord the message press 4 Atte...

Страница 23: ...enu press 4 The system prompts you to enter the extension number followed by or press then the distribution list number followed by press again to end 2 To forward the message to a mailbox enter the e...

Страница 24: ...OR To access message tagging options press 7 OR To return to the previous menu press Attention If you exit the call after you record the message without pressing any key the system still sends the me...

Страница 25: ...essages Before you send a message you can tag it with the following options Urgent Private Urgent Private Receipt notification Time delivery Prerequisites Log onto your mailbox See Logging into your m...

Страница 26: ...t occur in the future are permitted 5 Enter time in the 24 hour time format 6 Select one of the following options To confirm press 1 To enter a new date press 2 To enter a new time press 3 To return t...

Страница 27: ...End Creating a personal distribution list To create a personal distribution list access the distribution list options from the Feature Menu Prerequisites Log into your mailbox See Logging into your ma...

Страница 28: ...move a member from the list press 3 and enter the extension number followed by The system deletes the extension number If there is only one extension number in the list the system deletes the extensio...

Страница 29: ...numbers and plays the tag for each if there is any OR To return to the Feature menu press 3 Enter a number from 1 to 9 The system plays the selected distribution list number and tag if there is one 4...

Страница 30: ...yed 4 To add a member to the distribution list press 1 OR To delete a member from the distribution list press 3 OR To return to the previous member in the distribution list press 7 OR To move the next...

Страница 31: ...ted and receipt of broadcast messages allowed OR To deactivate Away Mode press 9 and proceed to step 6 The system plays the following message Away mode deactivated OR To return to the previous menu pr...

Страница 32: ...ou recorded an Away greeting OR To record a new greeting press 4 The system plays the following message Record after the tone and press any key to end OR To go to previous menu press 5 To confirm the...

Страница 33: ...isites for using the HMS 400 Web user interface Obtain the following from the administrator the Web UI URL logon instructions Navigation for using the Web user interface Configuring your staff voice m...

Страница 34: ...32 Drivers etc open the hosts file using a text editor such as Notepad and after the default 127 0 0 1 line add HMS400r3 Server IP address hms400r3 OR Enter https HMS400 server IP address hms400webui...

Страница 35: ...In Certificate window click the Certification Path tab 17 If there is still a red X symbol on a certificate icon highlight the certificate and then click View Certificate OR If there is no red X symb...

Страница 36: ...is about to expire the system redirects you to the PIN Administration page instead of the default Your Profile page Prerequisites Attention Your user PIN expiration is determined by the COS assigned...

Страница 37: ...elect User Page Mailbox Information Your Profile 2 In the Your Profile window in the Name box type your first and last name 3 From the Mailbox Language list select the desired mailbox language Attenti...

Страница 38: ...enu select User Page Mailbox Information Message Details End Viewing COS details View Class of Service COS Details to see your PIN validity period as well as other pertinent information The countdown...

Страница 39: ...Distribution List Details page click New List 3 In the List No box type a number to identify the list 4 In the Description box type a name for the list 5 To add individual members to your distributio...

Страница 40: ...es Prerequisites Ensure you have a valid mailbox You must have configured at least one personal distribution list for your mailbox Procedure steps Step Action 1 From the menu select User Page Mailbox...

Страница 41: ...wing personal distribution list details page 40 To enter a Voice Profile for Internet Mail VPIM address as a distribution list member ensure that the administrator has preconfigured the VPIM Procedure...

Страница 42: ...to the other system Attention The HMS 400 system cannot verify the validity of this extension 6 Click Add to List 7 After you finish making changes click Save List End Viewing personal greeting detai...

Страница 43: ...ion about how to set the alternate DN using the mailbox feature menu see Setting an alternate extension number page 26 Prerequisites Attention You can use any extension number as your alternate DN wit...

Страница 44: ...fy the user of a new voice message Prerequisites Ensure that your Class of Service COS supports remote message notification and permits you to edit telephone numbers Procedure steps Step Action 1 From...

Страница 45: ...ximum 16 digits for the main telephone number to notify This is a mandatory field The system calls the numbers in the given order 1 2 3 Phone 2 This is an optional field Type a DN or PSTN maximum 16 d...

Страница 46: ...an post minibar charges from a guest telephone or manually from the system Prerequisites Ensure that you know your user ID and password Obtain the minibar room status access number from your administr...

Страница 47: ...11 to reenter the item 13 Continue with next item following the format in step 11 If a few seconds elapse following the last entry the system automatically plays additional prompts 14 To confirm the e...

Страница 48: ...nd password Obtain the minibar room status access number from your administrator Procedure steps Step Action 1 Dial the minibar room status access number 2 Enter your ID followed by 3 Enter your passw...

Страница 49: ...e Cards This chapter provides Quick Reference Cards for the following using your staff mailbox See Staff Mailbox Features Quick Reference Card page 50 using staff features See Staff Operation Features...

Страница 50: ...e Cards Avaya Communication Server 1000 Avaya Hospitality Messaging Server 400 Staff Quick Reference Guide NN42350 102 06 01 Standard 3 0 April 2012 Copyright 2011 Avaya Inc Staff Mailbox Features Qui...

Страница 51: ...Cards Avaya Communication Server 1000 Avaya Hospitality Messaging Server 400 Staff Quick Reference Guide NN42350 102 06 01 Standard 3 0 April 2012 Copyright 2011 Avaya Inc Staff Operation Features Qu...

Страница 52: ...vaya Communication Server 1000 Avaya Hospitality Messaging Server 400 Staff Quick Reference Guide NN42350 102 06 01 Standard 3 0 April 2012 Copyright 2011 Avaya Inc Staff Operation Features for Housek...

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