Console operations
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DEFINITY ECS Console Operations Quick Reference
Serial Calling
The Serial Calling feature allows incoming trunk calls that you have transferred to
an extension to automatically recall the console after the called person hangs up.
You can then transfer the call to another extension.
To use the Serial Calling feature:
1. Answer the call the same way you would answer any other incoming call.
2. Press the
SERIAL CALL
button.
■
The Serial Call lamp goes on.
3. Press the
START
button.
■
You hear a dial tone.
■
The Serial Call lamp goes off.
■
The Split lamp goes on.
4. Dial the number for the person to whom you want to transfer the call.
■
You hear a ringback tone.
■
The display shows the extension you are calling.
5. Press the
RELEASE
button as soon as the call starts ringing.
■
The calling person is connected to the ringing phone line.
■
You are disconnected from the call.
■
The Split lamp goes off.
■
The call appearance lamp goes off.
■
The display goes blank.
■
The Position Available lamp goes on.
■
The console returns to the normal operating mode.
6. When the called person hangs up on the calling person, the calling person
is automatically routed back to the console.
■
You hear a 1-burst repetitive ring.
■
The display identifies the incoming call as a serial call:
■
The Position Available lamp goes off.
■
The call appearance lamp flashes.
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