TROUBLE-SHOOTING
Check the following before contacting technical support:
Problem
Cause
Solution
The unit does not
operate.
The power is not connected.
Insert power plug into the power socket.
Power cord or power plug may be
damaged.
Inspect power cord and power plug for
damage. If damaged, do not use - contact
the retailer or distributor for advice.
The device does
not dehumidify.
The water container is full.
Empty the water from the container.
The water bucket has not been
replaced correctly.
Return the water bucket into the correct
position.
The air filter is clogged.
Clean the air filter.
The temperature in the room where
the dehumidifier is operating is too
low.
The machine does not dehumidify below
1°C. Note: at such low temperatures, the
moisture in the room will be very low
anyway.
The relative humidity in the room
where the dehumidifier is operating is
too low.
The unit dries down to the target
relative humidity, then goes into ‘fan
only’ mode until the relative humidity
goes above the set point again.
The unit is not
drying quickly
enough.
The unit may have already reduced the
humidity in the room to one of the
targets of 55-60%.
Set the DRY MODE to ‘High’, which
may further reduce the humidity to
40-45% Relative Humidity.
The unit works,
but reduces the
relative humidity
insufficiently /
there is little
water in the water
tank.
The room/house is too large. This
dehumidifier can dry to about a medium
3 or 4 bedroom house.
We recommend using a dehumidifier
with a greater capacity, or ‘compressor’
dehumidifier.
There are too many sources of
moisture: showers, washing, clothes-
drying and cooking all puts moisture
into the air. Un-flued gas heating can
also add too much moisture into the air
for a dehumidifier to remove.
We recommend using a dehumidifier
with a greater capacity, or ‘compressor’
dehumidifier.
Consider using a different heat source to
an un-flued gas heater.
The air filter is blocked - the reduced
air flow is effecting performance.
Clean the air filter.
Unit is blowing
out warm air.
Air is passed over a heating element
within the unit, prior to being blown
into the room. This is part of the
dehumidification process.
This is normal, a dehumidifier is not an
air cooler.
The unit is
noisy.
The air filter is blocked or the unit is
on an uneven surface.
Clean the filter and or put the unit on a
flat surface. A dehumidifier will also be
noisier on wooden floors than carpet.
The fan still runs
after I have
turned the unit
off.
The fan is cooling the internal heater.
This is normal. The fan will run for
about 2 minutes after you press the
power button off. Wait for the fan to
stop, then turn the unit off at the wall.
The “Check” LED
is illuminated.
The unit may not be working properly
.
Clean the filter and leave to stand for 20
minutes. Ensure that the dehumidifier is
not in front of a hot radiator. If the
problem remains, then please contact
the distributor.
There is an odour
coming from the
unit.
The zeolite desiccant material may be
returning various household odours
back into the room during the
dehumidification process.
This odour is not harmful to humans or
pets. It will not last long and is not a sign
of a fault.
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