ATS E6501S, Руководство пользователя

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Troubleshooting
The E6501S uses your existing broadband Internet connection for placing and receiving calls. For
successful operation it must be able to communicate with your modem or home router without error. The
most common indication of an error is that you do not hear dial tone after you push the Talk button on the
handset, and the display says “No Line”. Please check the following before contacting SunRocket for
additional help:
1. Check that the provided Ethernet cable is connected between the RJ-45 WAN jack on the rear of
the E6501S to your home Router or to your broadband modem.
2. If connected to your home router, verify that your home router is configured to use DHCP to
provide IP addresses to attached devices. If not, enable DHCP on your home router, or contact
SunRocket for help on manually setting an IP address in the E6501S. If connected directly into
your modem, confirm that your E6501S is configured properly to connect to your broadband
internet provider.
3. If your E6501S is connected into your home router, your home router may have a firewall that is
blocking access to SunRocket. Contact SunRocket for help on programming your firewall to
eliminate this block.
SunRocket Member Services can be contacted by emailing
MemberServices@SunRocket.com or by calling
1-800-786-0364, 7 days a week, 7am to Midnight ET.
If you believe your phone is defective or missing components, please contact ATS Customer Service at 1-
888-928-7746 , Monday – Friday, 9 am to 5 pm PT.
American Telecom Services, Inc
2466 Peck Road,
City of Industry CA 90601
1-
888-928-7746