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b. Please check and input the correct WiFi SSID and password to retry;
If you check the WiFi setting on the APP, please
turn off and back on the charger and connect
your mobile to the WiFi emitted by the charger
for checking and setting.
c. Check if there is access control in the router, e.g. MAC filtering, port blocking, etc.
To verify this, you can use your mobile phone to create a hotspot and try to connect the
charger to this mobile hotspot. If charger can connect to the hotspot, but cannot connect to
the router, there must be access control in the router, please check with the site owner for
this.
Check if charger is connected on Device list of the hotspot setting page
d. Some routers have 2 WiFi, one is 2.4GHz, the other is 5GHz. Most homes just use the
5GHz WiFi as their default WiFi. But the charger can only connect to the 2.4GHz WiFi. So if
the charger can connect to your mobile phone hotspot, but cannot connect to the home
WiFi. Please check with the home owner or check on their router to see if you are using the
5GHz WiFi. Please do use the 2.4GHz WiFi for charger connection.