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Troubleshooting

QL-120 User Guide

135

Clogged Nozzle

Description

A thin vertical line appears in the print direction as a complete absence of color.

Cause

A nozzle in the printhead is clogged by debris, dried ink, or an air bubble.

Possible Solutions

Running a printhead cleaning routine from the maintenance utility will attempt to resolve the
clog.

Running a printhead priming routine from the maintenance utility will drain and refill the
printheads with ink.

If the problem persists, please contact Technical Support.

Содержание QuickLabel Kiaro! QL-120

Страница 1: ...U S E R G U I D E...

Страница 2: ...ickLabel An AstroNova Division World Headquarters 600 East Greenwich Ave West Warwick RI 02893 Tel 877 757 7978 Fax 401 822 2430 E mail info QuickLabel com www QuickLabel com Technical Support Tel 877...

Страница 3: ...ny form by any means without written permission of AstroNova Trademarks QL 120 and Custom QuickLabel Omni are registered trademarks of AstroNova Inc Adobe Photoshop and Illustrator are registered trad...

Страница 4: ...0 quicklabel de Canada 3505 Rue Isabelle Suite O Brossard QC J4Y 2R2 Tel 1 800 565 2216 quicklabel ca Latin America Av Insurgentes Sur No 1602 4 Piso Suite 467 Col Credito Constructor Ciudad de Mexico...

Страница 5: ...encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect th...

Страница 6: ...o the effective usage of natural resources For more information about the recycling of this product please contact your local city office waste authority approved scheme or your household waste dispos...

Страница 7: ...ov hazardouswaste perchlorate for detail European Union and EEA only Contains a preservative to control microbial deterioration Contains 1 2 benzisothiazol 3 2H one May produce an allergic reaction Co...

Страница 8: ...rt 15B Class B ICES 003 Issue 6 Class B Application of Council Directives Application des Decisions du Conseil Anwendbar fur die Richtlinien Applicazione delle Direttive del Comitato 2011 65 EU 2014 3...

Страница 9: ...Overview 56 Printer Part Names and Functions 56 Switching the Printer On and Off 60 QL 120 Status Monitor 61 QL 120 Maintenance Utility 62 Chapter 3 Designing and Printing Labels 63 Designing Labels 6...

Страница 10: ...er 142 Resolving Windows 7 8 10 USB Installation Issues 147 Chapter 6 RW 5 1 Rewinder 150 Before Installing the Rewinder 150 Installing the Rewinder 150 Rewinding Labels 153 Chapter 7 UW 5 1 Unwinder...

Страница 11: ...re met See Choosing an Installation Location on page 12 See Installation Precautions on page 13 See System Requirements on page 13 2 Unpack the printer and make sure that all parts are included See Un...

Страница 12: ...in 59 to 86 degrees Fahrenheit 15 to 30 degrees Celsius Ensure the environment humidity is within 10 to 80 relative humidity Avoid placing the printer in areas exposed to high temperature and humidity...

Страница 13: ...persons standing at the front and back of the printer respectively must lift the printer by holding it with their hands under the bottom handles two at the front one at the left and one at the right...

Страница 14: ...materials to protect it against vibrations and shock during transportation Use the following procedure to unpack the printer Keep the packing materials for future transportation 1 Remove the four grip...

Страница 15: ...kilograms Two persons are required to lift the printer Two persons standing at the front and back of the printer respectively must lift the printer by holding it with their hands under the bottom han...

Страница 16: ...16 6 Open the roll cover 7 Remove all pieces of tape securing the roll holder 8 Push down the upper unit release lever and then open the upper unit 9 Remove all pieces of tape cushioning material and...

Страница 17: ...Check to make sure the following items are included with the printer Printhead unit Starter ink cartridges one for each color AC power cables North American and European USB cable 4x5 inch media for t...

Страница 18: ...he system with ink Installing the Printhead Use the following instructions to install the printhead Caution The printhead is a sensitive electronic component Use extreme caution when installing it Fol...

Страница 19: ...Getting Started QL 120 User Guide 19 3 Remove the two thumbscrews to remove the main maintenance cover from the upper unit 4 Close the upper unit...

Страница 20: ...Getting Started QL 120 User Guide 20 5 Remove the print module cover Then open the upper printhead release lever and lower printhead release lever Remove the blade cleaner...

Страница 21: ...rom the package Caution Do not touch the printhead face An ink injection problem can occur Hold the printhead only by the end tab 7 Remove the cover protecting the terminals of the printhead PC boards...

Страница 22: ...Getting Started QL 120 User Guide 22 8 Remove the caps from the printhead ink supply ports 9 Remove the printhead from the head protector...

Страница 23: ...head in until it stops moving If printhead is insufficiently inserted the lower printhead release lever cannot be closed To confirm printhead is in the correct position see if the end of printhead gri...

Страница 24: ...elease lever 13 Check that numbers 1 2 and 3 indicated on Print Module are visible If any numbers 1 2 or 3 are invisible the printhead release lever 1 2 has not been closed or the blade cleaner 3 has...

Страница 25: ...0 User Guide 25 15 Push down the upper unit release lever and then open the upper unit 16 Install the main maintenance cover on the upper unit with the two thumbscrews 17 Close the upper unit and then...

Страница 26: ...for each color while pushing it downward 3 Take out the starter ink cartridges from the package Then remove the packing materials Do not touch the ink outlet and terminal to prevent soiling of the sur...

Страница 27: ...each color Caution There are sharp pins in the ink cartridge slot Never put your fingers in this area Note The printer is designed so that ink cartridges cannot be inserted in the wrong ink cartridge...

Страница 28: ...the ink loading causes extra ink waste 1 Connect the power cord to the printer Several power cords come with the printer Use the power cord appropriate for the power supply used at the installation si...

Страница 29: ...Getting Started QL 120 User Guide 29 Loading Media Loading Media on the Roll Holder 1 Open the roll cover 2 Remove the roll holder...

Страница 30: ...d remove the holder stopper from the roll holder 4 Load roll media on the roll holder with it oriented as shown such that the bottom of the roll touches the roll holder surface with no clearance 5 Ins...

Страница 31: ...ia in the Printer 1 Make sure that the Power LED stays lit If the Power LED does not stay lit or it is not blinking press the power key to put the printer in the power on state 2 Open the roll cover 3...

Страница 32: ...rightward until it stops 5 Mount the roll holder in the printer The flanges and corresponding installation points in the printer are color coded Orient the roll holder so the black flange matches the...

Страница 33: ...p media cut the media between labels as illustrated by the dashed red line below The arrow indicates the direction of media feed into the printer Reflective mark media has black cue marks printed on t...

Страница 34: ...e roller in the feeder slot Media at the roller in the feeder slot is automatically pulled in slightly 8 Slide the transport guide right in accordance with the width of the media Note Do not press the...

Страница 35: ...Getting Started QL 120 User Guide 35 10 Slowly push the paper guide down until it clicks locks When it locks media is transported automatically 11 Close the roll cover...

Страница 36: ...sure the printer is powered on but not connected to your computer via the USB cable Important Do not connect the USB cable until prompted later in this procedure 2 Download the QL 120 driver from http...

Страница 37: ...n the installer folder and then open the Drivers sub folder Double click the setup exe file The QuickLabel QL 120 Installation Wizard window will open 6 The first page shows the printer model and soft...

Страница 38: ...Getting Started QL 120 User Guide 38 7 The next page shows connection options for the printer Select USB and then select the Next button...

Страница 39: ...at the driver is being installed When the installation has completed the next page indicates a successful installation Select the Finish button 9 Connect the smaller end of the USB cable to the printe...

Страница 40: ...9100 UDP 50001 50002 The printer cannot be used on a network where other devices on the network use the same ports Note This procedure requires administrator rights in Windows Note When the Windows p...

Страница 41: ...lder has the same name as the original installer file you downloaded 5 Open the installer folder and then open the Drivers sub folder Double click the setup exe file The QuickLabel QL 120 Installation...

Страница 42: ...know the IP address of the QL 120 series printer and you would like to enter it manually You can view and set the printer IP address if needed prior to network installation See Viewing and Configuring...

Страница 43: ...you selected the Enter an IP address option follow this step Otherwise proceed to the next step Enter the IP address of the printer You can also provide a printer name and select whether to make it t...

Страница 44: ...nd on the network If needed you can search the network again by selecting the Refresh button Select the Next button Select the networking options for the printer DHCP Select this option to configure t...

Страница 45: ...Getting Started QL 120 User Guide 45 You can also provide a printer name and select whether to make it the default printer Select the Next button...

Страница 46: ...ng Started QL 120 User Guide 46 10 The next page indicates that the driver is being installed When the installation has completed the next page indicates a successful installation Select the Finish bu...

Страница 47: ...ility A language and printer prompt will open Select a display language and the QL 120 series printer you want to connect to Choose OK 3 Choose the Network Settings tab 4 To read the network settings...

Страница 48: ...he QL 120 driver from https quicklabel com support downloads Save the file to your desktop for convenience This file is a self extracting executable file with a exe extension Important Wait until the...

Страница 49: ...Printer window will open 7 Select the Add a network wireless or Bluetooth printer option Then select the Next button Follow the instructions in the prompts to select the QL 120 series printer During...

Страница 50: ...ngs button The Configure Standard TCP IP Port Monitor window will open 9 Enter a Port Name and Printer Name or IP Address 10 Enter 50000 in the Port Number field Then select the OK button 11 Select th...

Страница 51: ...20 User Guide 51 12 Select the Have Disk button The Install from Disk window will open 13 Select the Browse button Browse to the installer folder and then open the Drivers sub folder Select the QuickL...

Страница 52: ...the OK button in the Install from Disk window The QuickLabel QL 120 series printer will appear in the printer list 15 Select the QuickLabel QL 120 series printer from the list Then select the Next but...

Страница 53: ...tion will continue After several moments you will be prompted for printer sharing preferences 17 Define your printer sharing preferences Then select the Next button in the Add Printer window A success...

Страница 54: ...ame network Note This procedure requires administrator rights in Windows 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Window...

Страница 55: ...s also enabled Then choose OK 4 From the Windows Control Panel choose Network and Internet Network and Sharing Center Change advanced sharing settings 5 In the current profile make sure the Turn on ne...

Страница 56: ...int modules circuit boards and other internal components 2 Operation Panel Keys necessary for operation and LEDs to indicate the state of the printer are provided on this panel 3 Ink Cartridge Door Op...

Страница 57: ...te A serial number for identifying the printer is shown on this plate The serial number is required when you ask for repair of the printer or to register yourself as a user 3 RS232C Port Reserved 4 RS...

Страница 58: ...Pull down this lever when media is jammed 4 Transport Guide Right This guide is used to transport media straight and detect the width of the media 5 Media Guide This guide prevents media from floatin...

Страница 59: ...n attaching or detaching the holder stopper Part Description 1 Power Key LED On Power is on Blinking Sleep mode Off Power is off 2 PAUSE Key Printing Pressing this key suspends printing Paused Pressin...

Страница 60: ...l also wake up from the sleep mode automatically as soon as it starts receiving a print job 4 BACK FEED Key Pressing this key feeds media one page backward Pressing and holding this key feeds media ba...

Страница 61: ...t If the printer is to remain operational it should be powered on to prime clean the printheads every 2 weeks If the printer is to be stored it should be powered on to prime clean the printheads every...

Страница 62: ...u install the printer driver The utility allows you to view printer information and perform a variety of maintenance functions You can access the QL 120 Maintenance Utility by choosing Start All Progr...

Страница 63: ...th the QL 120 series printer Reflective Mark Media Reflective mark media has black cue marks printed on the back of the label liner These marks are read by a sensor on the printer to determine the sta...

Страница 64: ...material is removed and the liner exposed the die cut labels are separated by gaps These gaps are read by a sensor on the printer to determine the starting point of new labels Continuous Media Contin...

Страница 65: ...e following illustration shows text with anti aliasing disabled top and enabled bottom Note the smooth color transitions when anti aliasing is enabled When designing labels that will be printed on QL...

Страница 66: ...ing black If RGB color values are not between 0 and 1 process black will be used For example images with RGB values of 2 2 2 or 1 1 2 or 0 0 30 will print using a mixture of inks in a process black Se...

Страница 67: ...to the QL 120 Driver Help for details 3 Open the label file using the appropriate software Then choose to print the label and enter the number of copies you would like to print Note If your software...

Страница 68: ...ll remaining labels including the unfinished in progress label when a new roll of labels is loaded in the printer For example during a print job of 10 labels the printer runs out of media while printi...

Страница 69: ...g Labels QL 120 User Guide 69 2 Push the lever of the paper guide to open the guide 3 Open the transport guide right and slide it rightward until it stops 4 While pressing the pinch roller release lev...

Страница 70: ...igning and Printing Labels QL 120 User Guide 70 5 Remove the roll holder 6 Release the holder stopper screw and remove the holder stopper from the roll holder 7 Remove the media roll from the roll hol...

Страница 71: ...0 User Guide 71 Removing an Empty Media Roll When the media has been used up a message will be displayed on the Status Monitor and the printer will stop 1 Open the roll cover 2 Locate the tape adhered...

Страница 72: ...de 72 3 Push the lever of the paper guide to open the guide 4 Remove the tape 5 While pushing the pinch roller release lever pull out media through the delivery slot 6 Remove the empty roll holder Rem...

Страница 73: ...holder stopper screw and remove the holder stopper from the roll holder 2 Load roll media on the roll holder with it oriented as shown such that the bottom of the roll touches the roll holder surface...

Страница 74: ...the Media in the Printer 1 Make sure that the Power LED stays lit If the Power LED does not stay lit or it is not blinking press the power key to put the printer in the power on state 2 Open the roll...

Страница 75: ...lide it rightward until it stops 5 Mount the roll holder in the printer The flanges and corresponding installation points in the printer are color coded Orient the roll holder so the black flange matc...

Страница 76: ...sing gap media cut the media between labels as illustrated by the dashed red line below The arrow indicates the direction of media feed into the printer Reflective mark media has black cue marks print...

Страница 77: ...s at the roller in the feeder slot Media at the roller in the feeder slot is automatically pulled in slightly 8 Slide the transport guide right in accordance with the width of the media Note Do not pr...

Страница 78: ...Designing and Printing Labels QL 120 User Guide 78 10 Slowly push the paper guide down until it clicks locks When it locks media is transported automatically 11 Close the roll cover...

Страница 79: ...inthead quality the printer stops operating before it is completely out of ink Therefore a small amount of ink remains in the ink cartridge to be replaced To get good printing results use up each ink...

Страница 80: ...emove the empty ink cartridge 4 Take out the ink cartridges from the package Then remove the packing materials Do not touch the ink outlet and terminal to prevent soiling of the surrounding work area...

Страница 81: ...ispose of the old ink cartridge according to federal state and local laws after packing it in a plastic bag and placing the bag in the box Replacing the Maintenance Cartridge When the maintenance cart...

Страница 82: ...ut the maintenance cartridge slowly When removing the maintenance cartridge full of ink take care not to incline or drop it The spilled or scattered ink may stain the floor or clothing 3 Insert a new...

Страница 83: ...ation area rewind the roll Then close the roll cover 3 Launch the QL 120 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 120 QL 120 Maintenance Utility A langua...

Страница 84: ...ng nozzles 8 Touch the tip of cleaning stick on nozzles that have non discharge and then hold for five seconds to absorb ink Caution Do not touch cut section of cleaning stick on face of Printhead Do...

Страница 85: ...ing occurs use the Light cleaning procedure in the Cleaning tab Cleaning the Inside Edge of the Printhead If label adhesive has adhered to the inside upstream edge of the printhead print quality issue...

Страница 86: ...he purge unit print quality issues may result Use this procedure to clean the purge unit blade Note Wear protective gloves to prevent ink from staining your hands during this procedure Note Use only a...

Страница 87: ...leaning stick to wipe the top surface of the blade A B C and D in the directions indicated by the arrows 4 After wiping the top surface wipe the face surface of the blade A B C and D Then wipe the bac...

Страница 88: ...d a message displays in Printer Driver Status Monitor If QL 120 Maintenance Utility is active an error code consisting of 4 alphanumeric characters appears in Printer Status window along with a descri...

Страница 89: ...act Technical Support 0109 Title Printhead 24V was not turned OFF correctly Remedy Contact Technical Support 010A Title VHTM of the fuse is blown Remedy Contact Technical Support 010B Title Cutter bra...

Страница 90: ...ail code 0211 to 0215 is removed the same error code is displayed when Printer is restarted as long as the retained error has not been cleared When replacing parts be sure to use the appropriate part...

Страница 91: ...d position error Remedy Contact Technical Support 0542 Title Printhead position error Remedy Contact Technical Support 0543 Title Printhead position error Remedy Contact Technical Support 0545 Title P...

Страница 92: ...ition error Remedy Contact Technical Support 06 Purge Unit Position Error 0620 Title Purge Unit position error Remedy Contact Technical Support 0621 Title Purge Unit position error Remedy Contact Tech...

Страница 93: ...pport 065E Title Purge Unit position error Remedy Contact Technical Support 0663 Title Purge Unit position error Remedy Contact Technical Support 0664 0665 0666 0667 0668 0669 Title Purge Unit positio...

Страница 94: ...upport 0731 Title Supply Valve error Remedy Contact Technical Support 0732 Title Supply Valve error Remedy Contact Technical Support 0733 Title Supply Valve error Remedy Contact Technical Support 0734...

Страница 95: ...Title Supply Valve error Remedy Contact Technical Support 08 Bubble Removing Valve Error 0820 Title Bubble Removing Valve error Remedy Contact Technical Support 0821 Title Bubble Removing Valve error...

Страница 96: ...itle Bubble Removing Valve error Remedy Contact Technical Support 0837 Title Bubble Removing Valve error Remedy Contact Technical Support 0838 Title Bubble Removing Valve error Remedy Contact Technica...

Страница 97: ...air Remedy Contact Technical Support 091A Title Pressure does not become lower Remedy Contact Technical Support 0922 0923 0924 0925 1 Title Pressure does not change Remedy Contact Technical Support 09...

Страница 98: ...tus error when driving Pump dragging Remedy Contact Technical Support 0951 0952 0953 0954 0955 0956 0957 0958 0959 095A 095B 3 Title Supply Valve status error when driving Pump dragging Remedy Contact...

Страница 99: ...ven on Ink Level Sensor detection C 4 Driven on Ink Level Sensor detection M 5 Driven on Ink Level Sensor detection Y 6 Driven on Ink Level Sensor detection BK 7 Driven on Ink Level Sensor detection C...

Страница 100: ...d while Ink Lower Limit Sensor did not Remedy Contact Technical Support 11 Printhead Subheater Error 1101 1102 1103 1104 1105 1106 1107 1108 1109 110A 110B 110C 110D 110E 110F 4 Title Specified temper...

Страница 101: ...120E 120F 4 Title Printhead connection error Remedy Contact Technical Support 13 Printhead Data Error 1301 1302 1303 1304 1305 1306 1307 1308 1309 130A 130B 130C 130D 130E 130F 4 Title Printhead EEPR...

Страница 102: ...t installed Remedy Contact Technical Support 15 Ink Leakage 1501 Title Ink is leaking Remedy Contact Technical Support 17 Purge Unit life 1701 Title Purge Unit life Remedy Replace Purge Unit 18 Blade...

Страница 103: ...emperature Sensor is damaged Remedy Contact Technical Support 1B Printhead Flexible Cable Connection Error 1B01 1B02 1B03 1B04 1B05 1B06 1B07 1B08 1B09 1B0A 1B0B 1B0C 1B0D 1B0E 180F 4 Title Printhead...

Страница 104: ...ate Sensor is not connected Remedy Contact Technical Support 25 Paper Suction Fan Error 2501 Title Paper Suction Fan is faulty or not connected Remedy Contact Technical Support 26 Power Supply Fan Err...

Страница 105: ...Support 2921 Title Wipe Valve position error Remedy Contact Technical Support 2922 Title Wipe Valve position error Remedy Contact Technical Support 2923 Title Wipe Valve position error Remedy Contact...

Страница 106: ...Technical Support 2F Cutter 2F01 Title Cutter unit malfunction Remedy Contact Technical Support 2F02 Title Cutter unit malfunction Remedy Contact Technical Support F0 System Error F001 F002 F003 F004...

Страница 107: ...C Y 0B Bk C Y 0C M Y 0D Bk M Y 0E C M Y 0F Bk C M Y Error Code Detail Code Item Description 01 Upper Unit Open 0101 Title Upper Unit is opened Remedy Close Upper Unit 02 Ink Cartridge Door Open 0201...

Страница 108: ...ed Remedy 1 Load paper with correct size and close Paper Guides error cleared 2 Cancel the job in the QL 120 Status Monitor 1103 Title Paper of a size smaller than print data is loaded Remedy 1 Load p...

Страница 109: ...1305 Title Cutter TOF Sensor could not detect the next TOF mark or label gap Remedy 1 Remove jammed paper around Cutter TOF Sensor 2 Load paper with correct size 3 Close Paper Guide error cleared 1306...

Страница 110: ...el the job in the QL 120 Status Monitor 1403 Title TOF Sensor could not detect the leading edge of paper Remedy 1 Load paper with correct gap and mark lengths and close Paper Guides error cleared 2 Ca...

Страница 111: ...spond Remedy Remove jammed paper from Transport Unit or Roll Drive Unit set paper and close Paper Guide error cleared 1D0B Title Paper is folded around Delivery Port Remedy Remove jammed paper around...

Страница 112: ...Ink Cartridge 2 Close Ink Door error cleared 21 Ink Cartridge Installation Error 2101 2102 2103 2104 2105 2106 2107 2108 2109 210A 210B 210C 210D 210E 210F 1 Title Ink Cartridge is not installed corre...

Страница 113: ...a new Maintenance Cartridge 2 Close all doors error cleared 24 Maintenance Cartridge Installation Error 2401 Title Maintenance Cartridge is not installed correctly Remedy 1 Install Maintenance Cartri...

Страница 114: ...Ink Cartridge Type Error 2701 2702 2703 2704 2705 2706 2707 2708 2709 270A 270B 270C 270D 270E 270F 1 Title Correct Ink Cartridge is not installed Remedy 1 Replace with a correct Ink Cartridge 2 Close...

Страница 115: ...03 2E04 2E05 2E06 2E07 2E08 2E09 2E0A 2E0B 2E0C 2E0D 2E0E 2E0F 1 Title Correct Ink Cartridge is not installed Remedy 1 Replace with a correct Ink Cartridge 2 Close all doors error cleared 2F Maintenan...

Страница 116: ...ancel the job in the QL 120 Status Monitor Ensure vertical and horizontal baseline settings are correct Ensure vertical and horizontal offset settings are correct Ensure bleed control settings are cor...

Страница 117: ...09 Bk Y 0A C Y 0B Bk C Y 0C M Y 0D Bk M Y 0E C M Y 0F Bk C M Y 37 Remaining Ink Detection Error 3701 3702 3703 3704 3705 3706 3707 3708 3709 370A 370B 370C 370D 370E 370F 1 Title Proper Ink Cartridge...

Страница 118: ...Close all doors warning cleared 04 Maintenance Cartridge Warning 0401 Title Maintenance Cartridge soon full Remedy 1 Replace with a new Maintenance Cartridge 2 Close all doors warning cleared 05 Repl...

Страница 119: ...arks Blade Cleaner Replacement is issued in advance if Blade Cleaner Replacement is expected within 1 month when Purge Unit Replacement is issued 0A Inappropriate Current Printing Speed 0A01 Title Pri...

Страница 120: ...Paper Jam If a paper jam occurs during printing an error message will be displayed and printing will be suspended 1 Power off the printer 2 Open the roll cover 3 Press down the upper unit open lever...

Страница 121: ...ut paper in the direction opposite to the transport direction 5 Close the upper unit and then close the roll cover Note When closing the upper unit take care not to touch the interface at the back wit...

Страница 122: ...er is not connected to the computer Check the USB cable and make sure that it is connected to the printer and the computer The USB cable is too long Avoid using USB cables longer than 16 4 feet 5 mete...

Страница 123: ...Label Support The problem is occurring on the computer Shut down the computer and switch it on again Then try to print Be sure to cancel the print job if it remains after the computer is restarted Che...

Страница 124: ...printer driver Status tab and then click Launch Monitor Set the details after the Status Monitor starts Check whether the printer and computer can communicate interactively If the printer and compute...

Страница 125: ...printing the specified number of copies In such a case specify the number of copies on the printer driver side Print speed is set to a lower speed Set the print speed in the Layout tab of the printer...

Страница 126: ...is poor Use only QuickLabel media for the printer Otherwise a media jam or failure may result Image is too bright or too dark Check the image in your design application If necessary make adjustments i...

Страница 127: ...ansport assembly They help keep the media flat to avoid jamming during printing and ensure the media receives the ink correctly Causes As media passes through the transport assembly these gears come i...

Страница 128: ...ent nozzles from clogging when not in constant use Cause As media passes through the transport assembly nozzles that are not firing based on the position and the label content being printed will fire...

Страница 129: ...emble specified label content but rather abstract patterns of ink with varying ink dispersion Cause The print module is obstructed and did not fully lower into a printing position The distance between...

Страница 130: ...ng at various points indicating a smearing Cause Media is physically coming into contact with the printhead surfaces as it passes through the transport assembly Possible Solutions Reload the media ens...

Страница 131: ...evere mottled look across the printable web Ink unable to be absorbed further Ink may exhibit signs of cracking across the top of the media Cause Using unapproved media type or using wrong media profi...

Страница 132: ...ther marks related to handling the media before printing are visible after the label has been printed Cause Contaminants on the label surface can cause undesirable defects or anomalies because it inte...

Страница 133: ...s highlights the various scuff marks scratches dull and or mottled area of the label material Cause Inherent flaws in the surface of a media can become more visible after printing solid color fills Po...

Страница 134: ...is is fundamentally different from a nozzle that could work but doesn t This typically will only occur in printheads being used beyond their life expectancy Possible Solutions Running a printhead clea...

Страница 135: ...ozzle in the printhead is clogged by debris dried ink or an air bubble Possible Solutions Running a printhead cleaning routine from the maintenance utility will attempt to resolve the clog Running a p...

Страница 136: ...of color Cause Multiple contiguous nozzles in the printhead are clogged by debris Possible Solutions Running a heavy printhead cleaning routine from the maintenance utility will attempt to resolve the...

Страница 137: ...de Voids in Print Description Wide areas across one or more printheads are not printing Cause The printheads are not correctly seated in the print module and data is being lost as a result Possible So...

Страница 138: ...density change across the web Cause Too much torque is causing the label roll to get pulled during printing Possible Solutions Lower rewinder torque Move the rewinder closer further from the label exi...

Страница 139: ...tion Smear marks on media surface after printing Cause Media is physically coming into contact with surfaces before ink is dried Possible Solutions Handle media with care post printing Ensure media is...

Страница 140: ...ifting label content Cause As the ink is being sprayed in the printer the media moves faster or slower than intended and a print defect results Possible Solutions If a rewinder is in use ensure the re...

Страница 141: ...ut after performing a physical cleaning Cause Introduction of ink from one printhead into a different printhead with use of a cleaning stick has contaminated the printhead in question Possible Solutio...

Страница 142: ...ion of Windows In Windows 7 choose Start Devices and Printers In Windows 8 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and click the Control P...

Страница 143: ...Troubleshooting QL 120 User Guide 143 5 Choose Change Driver Settings The drivers will become available for removal...

Страница 144: ...iver package Then choose OK A confirmation message will appear Choose Yes to continue The Remove Driver Package window will open 7 Choose Delete 8 Delete all other QL 120 drivers displayed in the Driv...

Страница 145: ...er Guide 145 10 Type regedit at the prompt Press Enter The Registry Editor window will open 11 In the Registry Editor window browse to the following location HKEY_LOCAL_MACHINE SYSTEM CurrentControlSe...

Страница 146: ...ation message will appear Choose Yes to continue The selected registry key will be deleted 13 Return to the command prompt window Type net stop spooler at the prompt Press Enter The print spooler serv...

Страница 147: ...d and then connect the printer to your PC via the USB cable If you connected the USB cable before running the installation wizard Windows 7 8 10 will not recognize the printer correctly In this case t...

Страница 148: ...QuickLabel QL 120 in the Unspecified list Then choose Properties The QuickLabel QL 120 Properties window will open Choose the Hardware tab 3 Select AstroNova IncQuickLabel QL 120 and choose Properties...

Страница 149: ...4 Choose Change Settings Then choose the Driver tab 5 Choose Update Driver When you are prompted select the Search automatically for updated driver software option Windows will locate the driver on y...

Страница 150: ...t be sturdy and stable enough to support the weight of the printer and the rewinder Do not turn the rewinder mandrel by hand to rewind the media Turning the mandrel by hand can result in rewinder dama...

Страница 151: ...anguage and the QL 120 series printer you want to connect to Choose OK 7 Choose the Cleaning tab Then choose the Moving button This utility will prepare the printer for lifting and moving onto the bra...

Страница 152: ...er QL 120 User Guide 152 9 Ensure the printer sits level on the alignment brackets as illustrated below 10 Plug the power jack into the power slot on the rewinder Insert the power plug into an AC powe...

Страница 153: ...the rewinder is in the off position 2 Turn the rewinder mandrel adjustment knob 4 counterclockwise to loosen the mandrel 3 Remove the outer flange 2 from the mandrel 4 Load an empty label core on the...

Страница 154: ...ots until the media is squarely aligned with the inner flange Then tighten the thumb nuts 7 Fasten the end of the media to the core with tape Ensure the printed side faces out 8 Adjust the spring coll...

Страница 155: ...by hand to unwind the media Turning the mandrel by hand can result in unwinder damage Installing the Unwinder 1 Ensure the power switch on the unwinder is in the off position 2 Arrange the unwinder a...

Страница 156: ...ing button This utility will prepare the printer for lifting and moving onto the brackets 8 Holding the handles at the bottom of the printer lift the printer and then place it on the connected R and U...

Страница 157: ...er QL 120 User Guide 157 9 Ensure the printer sits level on the alignment brackets as illustrated below 10 Plug the power jack into the power slot on the unwinder Insert the power plug into an AC powe...

Страница 158: ...sult in unwinder damage 1 Ensure the power switch 3 on the unwinder is in the off position 2 Turn the unwinder mandrel adjustment knob 4 counterclockwise to loosen the mandrel 3 Remove the outer flang...

Страница 159: ...1 Unwinder QL 120 User Guide 159 6 Open the roll cover 7 Remove the roll holder from the printer The roll holder is unnecessary when using the unwinder 8 Push the lever of the paper guide to open the...

Страница 160: ...UW 5 1 Unwinder QL 120 User Guide 160 9 Open the transport guide right and slide it rightward until it stops...

Страница 161: ...gap media cut the media between labels as illustrated by the dashed red line below The arrow indicates the direction of media feed into the printer If you are using reflective mark media cut the media...

Страница 162: ...he feeder slot Media at the roller in the feeder slot is automatically pulled in slightly 14 If the media is not squarely aligned in the feeder slot adjust the position of the unwinder as needed Loose...

Страница 163: ...th of the media Note Do not press the transport guide right strongly against the media edge A paper jam can result 16 Slowly close the transport guide right to lock it 17 Slowly push the paper guide d...

Страница 164: ...and humidity Never place the printer on a slanted or unstable stand or table If the printer is dropped or slides off this could cause personal injury Also never place a heavy object on top of the prin...

Страница 165: ...nally disconnect the power cord from the printer and the power supply and use a soft dry cloth to clean the cord connectors and the connection points Leaving the cord plugged in and not cleaned for a...

Страница 166: ...mble or repair the printer Never insert or drop any metal objects into the printer when it is open This could cause a fire or serious electrical shock or damage the printer If something falls into the...

Страница 167: ...the proper preparation could subject it to shocks and vibrations which could damage the printer and cause a fire Caution Before moving the printer use the appropriate procedures to drain ink from the...

Страница 168: ...water immediately If irritation persists consult a physician If ink comes into contact with your skin rinse it off with flowing water immediately If irri tation persists consult a physician Never dro...

Страница 169: ...ner Printhead 5 124 nozzles number of effective nozzles Media Gloss Paper Matte Paper Synthetic Pressure Sensitive Paper Tag Stock Media size Width 25 4 115 0mm Length 6mm 762mm Media thickness 145 25...

Страница 170: ...233W Printer Reference value 268W with cutter unit Average power consumption When printer is switched ON 22Wh When printer is in sleep mode 8 5Wh When the software switch is turned OFF 0 4Wh Dimension...

Страница 171: ...backfeeding function Torque Self regulating for QL 120 Power Universal 100 240V 1 8A 50 60Hz Accessories Includes adjustable printer and winder alignment plates Dimensions 15 8 402mm H x 12 6 320mm W...

Страница 172: ...d Labels Planning 65 G Gap Media 64 H Holder Stopper 59 Holder Stopper Screw 59 I Ink Cartridge Door 56 Ink Cartridge Installation 26 Ink Cartridges Replacing 79 Ink Filling 28 Ink Warning LEDs 60 Ins...

Страница 173: ...nting Labels 67 R Rating Plate 57 Rear Feeder S lot 57 Reflective Mark Media 63 Rewinder 150 153 Roll Cover 56 Roll Cover Handle 56 Roll Holder 58 Roll Holder Mounting Brackets 58 RS232C Port 57 RW 5...

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