SECTION 5
TROUBLESHOOTING
45
The Printer
CONDITION
PROBLEM
SOLUTION
Extra lines; losing data
Database problem.
Check data in database
program.
Improper output (address
information out of order,
misfeeding, etc.)
Wrong interface settings.
Static electricity.
Dirty Media Sensor.
Check software or database
on PC.
Close the software, then
turn Printer OFF and ON.
Clean Media Sensor.
Media jams
Double feeding.
Media is curled or bent.
Media is too thin.
Adjust Sheet Separators on
Feeder.
Uncurl media.
Minimum thickness for
media is 0.004".
No communication
Improper cabling / connector.
Unit not receiving power.
Use proper USB cable (
see
Operator Manual.
)
Check plug connections,
ON/OFF button and fuse on
back panel.
Print too light or missing
character dots
Clogged or dirty Printhead.
Running out of ink.
Check the Printhead.
Check Ink Tanks.
Blurry address
Image is not sharp.
Clean Printhead using one
of the Maintenance Levels.
(
See Service Tab in the
Print Driver.
)
Clean the Printhead
manually using distilled
water and a wet, clean, lint-
free cloth.
Feeding problems
Double sheets.
Misfeeds.
Adjust the Sheet Separators.
Job is sent to print but does not
print.
Printer not turned on.
Printer not connected to
computer.
Media Sensor is covered in Print
Engine.
Check that Printer is ON.
Connect printer cable to
computer and resend the
job.
Open Print Engine and
remove media.
