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General

If you notice a crack in the glass top (however small), switch the hob off immediately, unplug the
hob, turn off the (automatic) fuse switch(es) in the meter cupboard or, in the event of a permanent
connection, set the switch in the power supply lead to zero. Contact the service department.

Troubleshooting table

If the appliance does not work properly, this does not always mean that it is defective. Try to deal
with the problem yourself first by checking the points mentioned below or check the website for more
information.

Solution

Possible cause

Symptom

This is normal and will disappear
once it has been used a few times.
Ventilate the kitchen.

The new appliance is heating
up for the first time.

A slight smell is noticeable the
first few times the hob is used.

At high settings this is perfectly
normal for some pans. It will not
damage either the pans or the hob.

This is caused by the energy
flowing from the hob to the
pan.

The pans make noise while
cooking.

Clean the induction hob with a
ceramic hob cleaner and remove
the dirt / grease from the pan
bottom.

Contaminated pan bottom
used on the cooking zone.

Circle of pan bottom remains
visible after cleaning.

Switch off the beeping by touching
the cooking zone blinking timer key.

The pre-set time has ended.

A cooking zone suddenly stops
working and you hear a signal.

Check the fuses and the electric
switch and the power socket.

There is no power supply
due to a defective cable or
a faulty connection.

The hob is not working and
nothing appears in the display.

Check the electrical connections.

The hob has been wrongly
connected.

A fuse blows as soon as the hob
is switched on.

Clean the control panel.

The control panel or a pan is
dirty or has water lying on it.

Er03 appears on display.

Wait for cooking zone to cool down
or fill the pan with foodstuff.

Empty pan was heated on
the cooking zone.

E2 appears on display.

Connect the appliance in
accordance to rating plate and
instructions.

Voltage of the mains is too
high.

U 400 appears on display with
continuous sound tone.

Contact the service department.

Other defect.

Other error code.

Battery should be changed soon.

Cookware battery is low.

Lo/Bat

Solution: remove cookware and
assign again.

Celsius°Cooking™ cookware
is assigned to wrong cooking
zone.

Hestan Cue key is blinking,
together with set cooking
method key and display

Place Probe back or reposition -
press cooking method key if probe
isn't auto detect.

Celsius°Cooking™ Probe is
removed or not in touch with
the content.

Set cooking method key is
blinking together with set
temperature display while using
the probe

Troubleshooting

Содержание HID352GC

Страница 1: ...INSTRUCTIONS FOR USE Induction hob EN GB IE HID144 654 754 865MC HID925 945 956MC HID352 654 754GC HID824 956 965GC HID144 754 865MFC HID925 956MFC ...

Страница 2: ...uction cooking 21 How does induction work 22 Pans 23 Induction noises 24 Power level settings 25 Control panel 26 Indications on the display 27 Operation 27 Switching the hob on off 27 Child lock 28 Cooking 28 Standard cooking 29 Move function 29 Power distribution of cooking zones 29 Automatic cooking zone bridging 30 Chef mode 30 Pause 31 Recall function 31 Timer functions 32 Hot cooking zone 32...

Страница 3: ...se of a magnetic field to generate heat This means that you cannot use just any pan on it The pans section gives more information about this For optimum safety the induction hob is equipped with several temperature protections and a residual heat indicator which shows which cooking zones are still hot This manual describes how you can make the best possible use of the induction hob In addition to ...

Страница 4: ...e used throughout the manual and they have the following meanings INFORMATION Information advice tip or recommendation WARNING Warning general danger ELECTRIC SHOCK Warning danger of electric shock HOT SURFACE Warning danger of hot surface DANGER OF FIRE Warning danger of fire 4 Introduction ...

Страница 5: ...hould not be placed on the hob surface since they can get hot After use switch off the hob element by its control and do not rely solely on the pan detector Danger of fire Danger of fire Do not store items on the cooking surfaces Households with children and people with special needs This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or men...

Страница 6: ...nd scalds children should be kept away Risk of electric shock WARNING WARNING If the surface is cracked switch off the appliance to avoid the possibility of electric shock WARNING Unattended cooking on a hob with fat or oil can be dangerous and may result in fire NEVER try to extinguish a fire with water but switch off the appliance and then cover flame e g with a lid or a fire blanket WARNING Dan...

Страница 7: ...er heat food in aluminium foil or in plastic containers on the cooking hob Such foil or containers may melt which can result in a fire or damage to the cooking hob Do not store temperature sensitive items underneath the appliance such as cleaners or detergents spray cans etc WARNING Carefully read the instructions for use before connecting the appliance Repair or any warranty claim resulting from ...

Страница 8: ...the cooking hob is no smaller than indicated on the installation plans d mm c mm b mm a mm 40 600 600 380 40 600 600 640 40 600 600 720 40 600 600 800 40 600 600 900 40 600 600 1110 Dimensions D mm C mm B mm A mm 46 50 522 384 38 cm 46 50 522 644 64 cm 46 50 522 724 72 cm 46 50 522 804 80 cm 46 50 522 904 90 cm 46 50 412 1114 111 cm 8 Installation ...

Страница 9: ...he entire width of the cupboard A horizontal partition panel should be installed underneath the cooking hob along its entire length There should be at least 20 mm of clearance between the lower end of the appliance and the partition panel Adequate ventilation should be allowed from the rear side The hob is fitted with a fan located in its lower part If there is a drawer below the kitchen cabinet d...

Страница 10: ... When installing into a countertop made of ceramics wood or glass a wooden sub frame should be used The frame is not supplied with the appliance Internal dimension of the basic unit should be at least equal to the internal cutout for the appliance Only in this way the appliance can be serviced from the underside in case a problem might occur Attach sealing tape along the perimeter of the bottom of...

Страница 11: ... Remove the appliance by pushing it upwards from the bottom side WARNING Do not attempt to remove the appliance from the upper side of the counter WARNING The service department shall only be responsible for repair and servicing of the cooking hob Consult your specialized kitchen equipment dealer regarding the re installation of the flush mount cooking hob Stone countertop 1 Countertop 2 Appliance...

Страница 12: ... 12 17 6 514 515 40 50 490 492 600 770 772 804 805 80 cm 5 zone 12 22 6 514 515 40 50 490 492 600 860 862 904 905 90 cm 14 22 6 414 415 40 50 385 387 500 1070 1072 1114 1115 111 cm WARNING If the oven is installed under a flush mounted cooking hob then the worktop thickness should be at least 38 mm WARNING The service department shall only be responsible for repair and servicing of the cooking hob...

Страница 13: ...e protective film from the gasket Attach the gasket to the bottom side of the glass 2 3 mm away from the edge The gasket has to be applied along the entire edge of the glass The gasket may not overlap in the corners When fitting the gasket make sure it is not damaged by or in contact with any sharp objects WARNING Do not install the appliance without this gasket The worktop has to be completely le...

Страница 14: ...ate measuring device 2 Open the cover of the connection terminal box 3 Connect the wires according to your type of appliance 4 The jumpers are provided on the connection terminal WARNING The appliance may only be connected by an authorised expert False connection can destroy parts of the appliance In such case there is no right to warranty Disconnect the appliance from the power mains before any r...

Страница 15: ...eutral conductor 2x13A 4x1 5mm H05VV F 2 phases 1 neutral conductor 2x10A 4x1 5mm H05VV F 2 phases 1 neutral conductor 2x06A 5x1 5mm H05VV F 2 phases 2 neutral conductors only for NL 2x16A 3x4 0mm H05VV F 1 phase 1 neutral conductor 1x32A 3x4 0mm H05VV F 1 phase 1 neutral conductor 1x25A 3x4 0mm H05VV F 1 phase 1 neutral conductor 1x20A 3x4 0mm H05VV F 1 phase 1 neutral conductor 1x16A 3x4 0mm H05...

Страница 16: ...our circuit breakers Number and cross section of Power cord wires Power cord Type Connection type Current limiter settings 5x1 5mm H05V2V2 F 3 phases 1 neutral conductor 3x16A 5x1 5mm H05V2V2 F 3 phases 1 neutral conductor 3x13A 5x1 5mm H05V2V2 F 3 phases 1 neutral conductor 3x10A 5x1 5mm H05V2V2 F 3 phases 1 neutral conductor 3x06A 4x1 5mm H05V2V2 F 2 phases 1 neutral conductor 2x16A 4x1 5mm H05V...

Страница 17: ...r 380 415 V 3N 50 60 Hz To reach the rated maximum power three fuses of 16A are needed Install a jumper between terminals 4 and 5 Current limiter See chapter Settings under parameter Con Current limiter to set the parameter This parameter must be set before any pan is placed on the hob or cooking zone activated WARNING Current limiter setting must be set according to your connection and circuit br...

Страница 18: ...1 Cooking zone ø 18 cm 1 85 kW 3 0 kW boost 2 Cooking zone ø 18 cm 1 4 kW 3 0 kW boost 3 Cooking zone ø 21 cm 2 3 kW 3 7 kW boost 4 Cooking zone ø 21 cm 2 3 kW 3 0 kW boost 5 Cooking zone ø 26 cm 2 6 kW 3 7 kW boost 6 Cooking zone bridge 18 x 22 cm 2 3 kW 3 7 kW boost 7 Cooking zone Double Ring ø 18 cm 1 85 3 0 kW boost ø 26 cm 2 6 5 5 kW boost 8 Control panel visible only when the hob is turned o...

Страница 19: ...cooking appliance It will operate if you forget to switch off your hob Depending on the setting you have chosen the cooking time will be limited as follows The cooking zone switches off automatically off after Setting 9 hours 1 and 2 5 hours 3 4 and 5 4 hours 6 7 and 8 3 hours 9 2 hours 10 1 hour 11 and 12 The cooking time limiter switches the cooking zones off if the time in the table has elapsed...

Страница 20: ...oking zone power level touch the desired spot on the slider As you touch the slider the selected power level will appear on the cooking zone display unit The selected part of the slider will be fully lit Induction cooking Induction cooking is fast In the beginning you will be surprised by the speed of induction cooking Especially at higher settings foods and liquids will boil very rapidly It is be...

Страница 21: ... a bain marie Fast Thanks to the induction hob s high power levels bringing liquid to the boil is very quick Cooking food through takes just as long as for other types of cooking Clean The hob is easy to clean Because the cooking zones do not get any hotter than the pans themselves food spills cannot be burnt on the cooking zone Safe The heat is generated in the pan itself The glass top does not g...

Страница 22: ...or yourself whether your pans are suitable using a magnet A pan is suitable if the base of the pan is sufficiently attracted by the magnet Unsuitable Suitable Earthenware Special stainless steel pans Stainless steel Class Induction Porcelain Hard wearing enamelled pans Copper Enamelled cast iron pans Plastic Aluminium WARNING Be careful with enamelled sheet steel pans the enamel may chip the ename...

Страница 23: ... display lights up Integrated pan recognition If a certain power level is set for a cooking zone and there is no suitable pan or any pan on the cooking zone then the cooking zone will not deliver any power After a certain period the cooking zone will switch off automatically Grill plates The hob has a Grill function depending on the model for using a grill plate or teppan yaki The function keeps t...

Страница 24: ...Use settings 6 9 to complete the cooking of large quantities defrost hard vegetables fry thick slices of breaded meat Use settings 10 11 to fry thick pancakes fry thick slices of breadded meat fry bacon fat cook raw potatoes make breaded fish cook through fish fry thin slices of breaded meat Use settings 12 to sear meats cook fish cook omeletes fry boiled potatoes deep fry foods Use settings boost...

Страница 25: ... 4 Hood control Minus Fan Plus Lighting Display 5 HestanCue programs Heating up and frying Boiling cooking with water Slow cooking or sous vide 6 PLUS programs Grill Frying wok Heating up keeping warm 7 Cooking Level or Temperature Display Residual Heat indication Boost indication 8 Timer functions Stopwatch Kitchen timer 25 Control panel ...

Страница 26: ...one to show which cooking zones are hot after cooking zone is turned off Although the hob is switched off the indicator will remain on for as long as the cooking zone is hot Avoid touching those cooking zones when this indicator is lit Danger Risk of burns Error code See chapter Troubleshooting PLUS programs Grill Frying wok Heating up keeping warm Hestan Cue programs Heating up and frying Boiling...

Страница 27: ...or 60 seconds the cooking hob will power off Child lock Cooking hob controls can be locked to prevent it from being switched on inadvertently Touch the on off key and hold it for 3 seconds The indication will appear on all cooking zone display units and the hob controls will be locked To unlock the controls proceed in the same way The indication together with sliders will appear on all cooking zon...

Страница 28: ... rapidly heat large amounts of food using extra power Boost is active for no more than 10 minutes then the power level is automatically decreased to 12 If the cooking hob is not too hot the boost can be reactivated again for 10 minutes after it is switched off Activating boost First activate power level 12 and then press the button for power level 12 a second time boost will appear on the display ...

Страница 29: ...ones are switched on at the same time the capacity is shared automatically between them When the maximum capacity of the combination of cooking levels is reached during setting one or more zones are automatically reduced to the highest possible setting at that moment This is indicated by the flashing of the relevant control element Automatic cooking zone bridging Two adjacent square cooking zones ...

Страница 30: ...there is no cooking pot detected on entire hob for 10 minutes INFORMATION Please lift pans when moving them from one zone to another not slide them Pause The pause function can be used to pause the operation of the entire cooking hob for up to 10 minutes Thus you can walk away from the appliance or safely clean the cooking hob within a short period of time without losing your settings Switching on...

Страница 31: ... timer expires the cooking zone will automatically switch off and emit an acoustic signal Switch off the acoustic signal by touching the count down timer key alternatively it will switch off automatically after a while The count down timer can be set independently for all cooking zones Setting the count down timer Press the count down timer selector key for the desired active cooking zone The key ...

Страница 32: ...ch key for 3 seconds Hot cooking zone The hot zone symbol lights up if the cooking zone is innactive or there is no pan present on the cooking zone while its temperature is higher than 65 C If the hob is switched off and at least one of the cooking zones is still hot the inner circle remains illuminated When the temperature of the hob is reduced below 65 C all lights turn off Overheat protection T...

Страница 33: ...C or bring to boil 100 C Frying wok With this function you can cook vegetable fish bacon meat fried potatoes or eggs by using butter or oil Grill This function is exclusively for bridged cooking zones that are combined to a larger cooking zone Grilling is optimized for ASKO induction accessories grill plate and teppanyaki But it will also work with different cookware but perhaps less accurate Some...

Страница 34: ...ware with different timed power steps The set temperature serves as an indication which temperature range can be reached approximately Cooking process must be attended INFORMATION For more accuracy Celsius Cooking cookware such as Frying Pan Chef s Pot or the Probe is recommend with separate functions for it see chapter Celsius Cooking INFORMATION These menu functions work best if they are started...

Страница 35: ...lets you unlock the full power of Celsius Cooking reading and communicating exact information about the temperature of your ingredients then sharing the information with the smart functions on your hob giving perfect results The equipment is Chef s pot Frying pan Probe With these items and the Hestan Cue app the Celsius Cooking is complete Link them together and let the connected sensors and ingen...

Страница 36: ... at just the right temperature needed to prepare the food you are cooking You can manually operate the induction hob or with your smart device using the Hestan Cue App Prepare Celsius Cooking Probe 1 Pull the battery protection tab out of the Celsius Cooking Probe housing 2 The Celsius Cooking Probe is ready to be used If necessary replace the battery Battery installation Celsius Cooking Probe 1 U...

Страница 37: ...should be 1 cm or from the pan bottom NOTE Leave a minimum distance of 1 cm between the pan base and the measuring point of the probe Celsius Cooking Cookware 1 Insert an AAA battery in the panhandle negative end goes in first 2 Insert the handle cap end into the panhandle and turn it a quarter to secure NOTE Do not exchange the handle cap of a pot 31620 with that of a pan 31619 or vice versa 37 O...

Страница 38: ...ifferent temperature ranges When use probe only shows 2 Hestan Cue methods Use the one that s fits the desired purpose Heating up and frying This program is to reach high temperatures rapidly Always add oil or butter before starting it For healthy cooking don t exceed the smoke point of the used oil Boiling or cooking with water This program is to reach higher water temperatures quick Always add w...

Страница 39: ...of the app Once you ve created an account you will be led through the process of pairing your Induction hob and cookware Your devices will register automatically and can be renamed and removed as needed Before to start with the pairing process it need to set the btP in the Hob settings You may need to update the firmware on your induction hob and cookware once they ve been paired The app will auto...

Страница 40: ...ut in the pan at room temperature So we typically advise leaving your meat unwrapped on the counter for 15 20 minutes before cooking it Usually by the time your sauce is done your meat should be good to cook Skip a cooking step To skip a current step in the App the Hestan Cue key can be pressed for about 1 second Switching off the cooking zone Switching off a Hestan Cue controlled zone is possible...

Страница 41: ...i Fi connectivity To start with the Wi Fi connectivity you need to connect the cooking hob with your home network and pair it to your account For this you will need the mobile app and have a registered user account see chapter Mobile App Within the following steps the Connection setup is performed 1 Check the Requirements as described above 2 Turn on the hob and ensure Wi Fi is enabled The Wi Fi s...

Страница 42: ...menu switch on the entire hob by pressing the on off key Press the Wi Fi symbol and hold it for 3 seconds Depending on the Wi Fi state there are 1 to 3 options available in the menu Use the and keys to switch between them if more than 1 option is available Confirm the selected option by briefly pressing on the Wi Fi symbol To close the menu touch the on off key or touch any key on the slider If no...

Страница 43: ...e main module display unit After briefly pressing on the Wi Fi symbol the Wi Fi symbol will flash 3 times The appliance will delete all paired users and disconnects from the cloud WARNING With the selection to unpair all users all previous connected mobile devices will have no access anymore to monitor the cooking hob and the cooking hob disconnects from the cloud To again connect to the cloud and...

Страница 44: ...ss If you are already registered use the Sign In option 2 Add the cooking hob In the app Go to Appliances In the app Click on Add Appliances or the button On the cooking hob The Wi Fi of the cooking hob needs to be ON and in connection setup mode see as addition First steps to setup the Wi Fi connectivity Follow the instructions of the app 3 Start cooking Congratulation you can now start using Con...

Страница 45: ...he connected hood every time the induction hob is turned on Depending on the value you set the ventilation will automatically start at that speed level when any cooking zone is activated Synchro Control Settings In addition to Synchro Start the hood will be controlled automatically depending on the current highest activated cooking level Synchro Stop Settings The lights will be switched off togeth...

Страница 46: ...rocess on you mobile app The cooking hob will switch off As indication the Wi Fi symbol flashes during the process Depending on the configuration the update process can take between 15 60 minutes NOTE During the update process the hob cannot be used Make sure the power supply and Wi Fi connection are not terminated The update process may take a while It is normal if there may be no response during...

Страница 47: ...t is activated by sliding past the power level 12 or touching power level 12 twice boo Auto boost While on when a new pan is detected on two bridgeable cooking zones the cooking zones are automatically bridged into one big cooking zone While off bridging must be done manually by pressing on the sliders of two bridgable cooking zones at the same time brd Auto bridge While on recovery function is ac...

Страница 48: ...control for the rest of this cooking session The response level can be set L3 high L2 medium L1 low off Hsc Hob to hood Synchro Control response Level This setting allows induction hob to automatically deactivate the lights of the connected hood every time the induction hob is turned off Depending on the value you set the ventilation will switch to that speed level and stop with a delay HsP Hob to...

Страница 49: ...r of connected phases while the number right of the dot represents the electrical current per phase in Ampere In demo the appliance will act as usual without the possibility to heat the cookware dE Demo Mode Demo Mode for Dealer Showrooms When set this will be indicated after switching on the appliance with a short d indication Without any user interaction the appliance will automatically switch o...

Страница 50: ...plastic handle of the scraper in some models does not meet with a hot cooking zone Do not press the scraper perpendicularly against the glass Do not scratch the hob surface with the tips of the scraper blade This can cause permanent scratches in the glass 3 After you have removed the stubborn stains from the glass use the steps of the daily cleaning to clean the hob 4 If necessary a special intens...

Страница 51: ...ing the cooking zone blinking timer key The pre set time has ended A cooking zone suddenly stops working and you hear a signal Check the fuses and the electric switch and the power socket There is no power supply due to a defective cable or a faulty connection The hob is not working and nothing appears in the display Check the electrical connections The hob has been wrongly connected A fuse blows ...

Страница 52: ...with E66 If handle cap is mounted correctly Replace battery check the status with the Hestan App when unsure Celsius Cooking cookware missing Hestan Cue key is blinking together with E67 Remove the Celsius Cooking cookware retry matching the cookware after placing it A timeout occurred during one of the Hestan Cue cook session setup steps Hestan Cue key is blinking together with E72 52 Troubleshoo...

Страница 53: ...e connection setup process Ensure the Wi Fi is enabled and internet connection of your home network is working Repeat the connection setup if needed Wi Fi is disabled or Home network issues Cooking hob is shown disconnected on the mobile app First disable and enable again the Wi Fi Ensure internet connection of your home network is working Repeat the connection setup if needed Different causes Oth...

Страница 54: ...oduct is marked with the symbol of a crossed out wheeled dustbin This means that at the end of its working life the product must not be disposed of as urban waste It must be taken to a special local authority differentiated waste collection centre or to a dealer providing this service Disposing of a household appliance separately avoids possible negative consequences for the environment and health...

Страница 55: ...830370 ASKO APPLIANCES AB SOCKERBRUKSGATAN 3 SE 531 40 LIDKÖPING SWEDEN WWW ASKO COM a19 ...

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