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© 2021 United States Stove Company
When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and
money by enabling you to solve simple problems yourself. Problems encountered are often the result of only
five factors: 1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory
defect. You can usually solve those problems related to 1 and 2. Customer service can solve problems relating
to 3, 4 and 5. Refer to diagrams on page 25 to help locate indicated parts. For the sake of troubleshooting and
using this guide to assist you, you should look at your heat level setting to see which light is flashing.
•
Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to
”OFF” does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
Display is Flashing “E1”
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The stove is consuming too much fuel
Adjust the fuel adjuster slide (see the “How To Adjust The
Fuel Adjuster” section of this manual). Close the slide about
1/4” after your stove cools down. Restart your stove. If your
display shows E1 again, close the slide another 1/4” and
restart.
The convection blower is overheating and
tripping the internal temperature shutoff.
Clean any dust off of the windings and fan blade. If oiling
the blower does not help, the blower may be bad.
The stove is being left on the highest setting
for extended periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens try operating at a
lower heat setting.
Fuel other than wood pellets is being burned
in the stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other
types of fuel have been approved for this pellet stove. If
there are signs of other types of fuel being used, stop using
them immediately.
Power surge or brown out situation.
A power surge, spike, or voltage drop could cause the high
limit switch to trip. Check to see if a surge protector is being
used on the stove. If not, recommend one to the customer.
High Limit Switch is malfunctioning.
If the other items check out OK, replace the high limit
switch.
ATTENTION: THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER
OPERATION. IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER
INCONSISTENT WITH OPERATING INSTRUCTIONS IN THIS MANUAL.
TROUBLESHOOTING GUIDE
