Artec MULTIEYE, Руководство пользователя

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MULTIEYE Usermanual 194
© 2008 artec technologies AG
16 Troubleshooting
Error Possible cause / Solution
MultiScreen won’t start Check the firewall settings
Recording won’t start No ring storage was allocated to the camera
“Error Info.DB” appears
In rare cases data bank errors can occur which are then displayed in an Info Box
with „Error Info.DB“. The cause of this can be, among others, that videos have
been manually deleted from the video directory in Windows Explorer and/or
that the data bank has been corrupted by a hardware crash.
In the standard operating procedure, the data bank is compared with the existing videos
when MULTIEYE is started. I.e. manually deleted video are removed from the data
bank. If videos are not automatically deleted from ring storage, it can be that those
videos were marked as “read only”. In case of data bank errors which can not be
automatically corrected, the MULTIEYE data bank directory (c:\Programme\artec
technologies ag\MULTIEYE\DATABASE) must be deleted after MULTIEYE has been
ended. At the next start, this directory and the data banks contained therein will be
re-created.
Deleting a camera’s
recordings
How can I completely delete a camera’s recordings?
“Settings > Video Settings” shows how many Mbytes on the hard drive are occupied by
the cameras’ videos. When the image of a camera has been dragged and dropped into
the trash (i.e., it is not displayed on the desktop), the additional button “Delete Ring
Memory” will appear with which all recordings of the selected camera can be deleted.
The right file system
Which file systems are supported by MULTIEYE and/or which is recommended?
All Windows file systems for the deposit of videos recorded with MULTIEYE are
supported (e.g., FAT, FAT32, NTFS, NTFS5 and network hard drives). Because of
certain file system restrictions with FAT, we recommend Windows 2000 as the
operating system and NTFS formatted partitions.
Firewall, Unblocking
ports, Router
In addition to the RAS access, as discussed above, access can also be had via the
internet, in which case the customer uses a router. What must be considered in
MULTIEYE when the server is behind a firewall? Which ports are necessary? Is it
enough to simply enter the IP address for access, or do you have to establish
connection via a VPN with the IP already used for the RAS?
MULTIEYE always communicates via the TCP port 2806. That means that you must
unblock this port in the firewall. If I assume that the router is configured for NAT
routing, then an incoming access attempt via port 2806 must be routed to the internal
IP address of the MULTIEYE computer. You can find out how to configure your router
for such “port forwarding” by consulting the router’s user’s manual. You do not need a
VPN if you only intend MULTIEYE inquiries. If operating from a client, you need either
the IP address of the router or (in case a URL was reserved) the name of the router.
Activation key is not
requested
After the request for the password at the initial start-up of MULTIEYE. there is no
request for the activation key:
MULTIEYE is closed down without any error message
MULTIEYE starts without any active cameras