Administrator’s Handbook
98
Factory Reset Switch
If you lose your access code the following section shows how to reset the ARRIS® Gateway so that you can
access the configuration screens once again.
NOTE:
Keep in mind that all of your settings will need to be reconfigured.
If you don't have an Access Code, the only way to access the ARRIS® Gateway is the following:
1. Referring to the diagram below, find the round Factory Reset Switch.
2. Carefully press the reset switch.
If you press the factory reset button for
less than ten (10) seconds
, the device will be rebooted.
The indicator lights on the device will respond immediately and start blinking red within one (1) second of
the reset button being pressed.
This will occur independent of the fact that the button is still being pressed or has been released. The indica-
tor lights will flash for a minimum of five seconds, even if the reset button is released prior to five seconds
after it has been depressed. If the reset button is held for more than 5 seconds, then it will continue to flash
until released or until 10 seconds (see below).
If you press the factory reset button for a
longer period of time
, the device will be reset to the factory
default shipped settings.
If the button is held for ten seconds, the Power indicator continues to flash, for an additional 5 seconds and
then the indicator lights will return to their normal operating mode, independent of whether or not the
reset button is still depressed.
Factory Reset Switch
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