PN 365-095-35155 x.1
SURFboard S33 cable modem user guide
Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.
23
Chapter 8
Warranty information
SURFboard S33 DOCSIS 3.1 cable modem
ARRIS Enterprises, LLC ("ARRIS")
Retail purchasers
: If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (
A
) the
Product, excluding Software, will be free from defects in materials and workmanship under
normal use, and (
B
) with respect to Software, (i) the media on which the Software is provided
will be free from defects in material and workmanship under normal use, and (ii) the Software
will perform substantially as described in its documentation. This Limited Warranty to you, the
original end user customer, continues (
A
) for Software and the media upon which it is
provided, for a period of ninety (90) days from the date of purchase from ARRIS or an
authorized ARRIS reseller, and (
B
) for the Product (excluding Software), for a period of two (2)
years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take
advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS
toll-free phone number:
1-877-466-8646
. ARRIS’ sole and exclusive obligation under this
Limited Warranty for retail sales shall be to repair or replace any Product or Software that
does not meet this limited warranty. All warranty claims must be made within the applicable
Warranty period.
Cable operator or service provider arrangements
. If you did not purchase this Product
directly from ARRIS or from an ARRIS authorized retail reseller, ARRIS does not warrant this
Product to you, the end-user. A limited warranty for this Product (including Software) may
have been provided to your cable operator or Internet Service Provider ("Service Provider")
from whom you obtained the Product. Please contact your Service Provider if you experience
problems with this Product.
General information
. The warranties described in this Section shall not apply: (
i
) to any
Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation,
improper testing or unauthorized repair; or (
ii
) to cosmetic problems or defects which result
from normal wear and tear under ordinary use, and do not affect the performance or use of
the Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and
identified by ARRIS owned trademark, trade name or product identification logos affixed to
the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software
will perform error free or without bugs.
ARRIS IS NOT RESPONSIBLE FOR ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT, AS
EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO
WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY,
INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE
