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SURFboard® S33

DOCSIS® 3.1 cable modem

May 2020

User guide

Copyright 2020 ARRIS Enterprises, LLC. All rights reserved.

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Содержание DOCSIS 3.1

Страница 1: ...SURFboard S33 DOCSIS 3 1 cable modem May 2020 User guide Copyright 2020 ARRIS Enterprises LLC All rights reserved...

Страница 2: ...Fboard and the ARRIS logo are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of t...

Страница 3: ...3 Product overview 11 Front panel 11 Rear panel 12 Cable modem label 13 4 Installing the cable modem 14 Connect the S33 to your client device computer 14 Establish an internet connection 15 5 Using t...

Страница 4: ...nt fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device This...

Страница 5: ...es Postpone installation until there is no risk of thunderstorm or lightning activity in the area Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in...

Страница 6: ...lp This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferen...

Страница 7: ...Canada Son utilisation est assujettie aux deux conditions suivantes Cet appareil ne doit pas causer d interf rences et Cet appareil doit accepter toute interf rence re ue y compris les interf rences c...

Страница 8: ...uipment Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and e...

Страница 9: ...or small business network as well as viewing and monitoring the S33 operational status and network configuration settings In the box Before installing your S33 check that the following items are incl...

Страница 10: ...et cable for any wired connected device s System requirements High speed internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windo...

Страница 11: ...cated beneath the SURFboard logo on the front of the S33 Figure 1 S33 front view Table 2 S33 front panel LED status indicator LED color Description Amber solid Power on off status Amber flash Firmware...

Страница 12: ...ble connections Green LED indicates a GigE data connection is made Amber LED indicates a 10 100 Mbps data connection is made Coaxial cable connector 12 VDC Power connector WARNING To avoid any damage...

Страница 13: ...on the bottom of your S33 It contains the cable modem information that you may need when contacting your service provider or ARRIS Technical Support page 10 To receive internet service contact your se...

Страница 14: ...able service is available in your area Note When contacting your service provider you will need the S33 cable modem information listed on the S33 label on the bottom of your S33 see Cable modem label...

Страница 15: ...r S33 and computer or laptop are connected on your home network 1 Power ON your computer or laptop connected to your S33 if it is turned off then log on 2 Check that the front panel LED on your S33 li...

Страница 16: ...that were set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters Start the S33 web manager If this is your first time logging on to the...

Страница 17: ...PN 365 095 35155 x 1 SURFboard S33 cable modem user guide Copyright 2020 ARRIS Enterprises LLC All rights reserved 17 Figure 5 S33 opening screen 7 Click one of the following to open the S33 Connecti...

Страница 18: ...18 Figure 6 S33 Connection screen S33 web manager screen options Menu buttons You can use the web manager buttons to view the status and network configuration screens for your S33 The S33 menu buttons...

Страница 19: ...o help diagnose and correct any problems that may occur with the cable modem Addresses Provides the serial number and MAC addresses for the cable modem and computers connected on your home network Con...

Страница 20: ...ation to change the cable modem frequencies or other configuration settings View the Downstream bonded channels The S33 generates a running log of the time and events or activities that it detects dur...

Страница 21: ...e factory default configuration settings on your S33 This process will delete the current S33 configuration settings and take approximately five to 30 minutes to complete Your network connection will...

Страница 22: ...ng solutions Modem problem Possible solution Cannot send or receive data Check each end of the coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector...

Страница 23: ...de within the applicable Warranty period Cable operator or service provider arrangements If you did not purchase this Product directly from ARRIS or from an ARRIS authorized retail reseller ARRIS does...

Страница 24: ...arising out of or in connection with this Product whether made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY F...

Страница 25: ...Corporate Headquarters ARRIS Suwanee Georgia 30024 USA www arris com...

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