Chapter 4: Basic Troubleshooting
365-095-30882 Revision 4.0
BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved.
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LED
Activity
Power
(Front Panel)
Solid Green = The device is powered.
Off = The unit has no AC power.
Flashing Green = The POST is in progress. Also flashes green during initial
power-up of the device.
Flashing Red = A POST failure (not bootable) or device malfunction
occurred.
Note: A malfunction is defined as any error of internal sequence or
state (not network connectivity) that prevents the BGW210-700
Broadband Gateway from connecting to the broadband network or
passing data. This may be identified at various times such as after
power-on or during operation through the use of self testing or in
operations, which result in a unit state that is not expected or should
not occur.
Power LED
During a
Software
Upgrade
During the software installation you will lose Internet and phone service.
The LEDs will function as follows:
1.
As software is being loaded into flash, the LEDs operate normally.
2.
During the software upgrade, which takes about 12 seconds, the
Power LED will flash Orange (flash writing to memory), and all
other LEDs operate normally.
3.
The BGW210-700 Broadband Gateway restarts automatically. As
the BGW210-700 Broadband Gateway reboots, the LEDs display
power-on behavior.
