14
8.
Troubleshooting Guide
The following table contains fault symptoms, their possible causes and suggests
steps to rectify the problem. These may occur during initial installation and power
up.
Symptom
Possible Cause
Check
Action
Pump keyboard does
not respond.
Lock out is on
preventing set
up.
Lock out button LED
illuminated.
Press and hold the lock
button until the LED
extinguishes.
Mattress does not
inflate when the
system is switched
on.
Pump is left in
standby mode,
indicated by a
single dash on
the LED display.
If the pump is plugged into a
power socket, a dash will be
visible on the LED display to
indicate standby mode.
Check status of LED display.
Turn on the pump unit.
If the LED display is blank,
check integrity of power
supply at the wall socket.
Blower failure
within pump unit.
Check to ensure blower is
generating airflow through
the manifold connector.
If blower has failed call a
Service Engineer to replace
the blower/pump unit.
Mattress inflates but
appears to be noisy as
if a leak has appeared
in the tube-set
connection with the
pump.
Hose-set
connection not
correctly fitted.
Check to ensure the hose
connector clicks into place.
Re-connect hose connection
to pump, ensuring firm
fitment.
Bolster/Sub-
Mattress plug not
fitted correctly or
failing.
Check plug is fitted correctly
in hose manifold.
Check integrity of plug.
Ensure plug is firmly located.
Replace if neccesary.
Mattress inflates but
doesn't appear to turn.
No turn angle
set.
Therapy Settings.
Set
Turn
angles.
Firm inflate
activated.
Maxflow
LED illuminated.
Press the
button to
deactivate, and enter
required therapy settings.
Dwelling in
centre (check
turn time).
Check status of LED display.
If LED display is illuminated
with ’
d
’ mattress is dwelling.
Mattress inflates but
only appears to turn to
one side.
Therapy is set for
left or right turn
only.
Ensure bilateral therapy
setting has been set.
Enter
Bi-lateral
therapy
settings.
Both setting may
not be
illuminated.
For bilateral turn ensure
is activated (LED
illuminated).
If not, press
to select
and ensure the LED
illuminates.
Mattress turns but
then suddenly stops
mid cycle.
Maxflow
activated.
LED display showing ‘
F
’.
Press the
button to
deactivate, and set turn
angles.
Dwelling in
centre (check
turn time).
Check status of LED display.
If LED display is illuminated
with ’
d
’ mattress is dwelling.
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