11.0 TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE
REMEDY
Unit will not WAKE up
Wake button pushed too
quickly.
WAKE button must be
pushed at least _ second to
initiate the polishing mode.
Display is off.
No power to the unit or unit in
Stand By mode.
Check the unit is plugged into
a live outlet.
Check the unit's fuse - replace
it if it is blown.
Press the Wake switch to
initiate the polish cycle
Unit blows fuses.
An electrical short exists in the
unit.
Return the unit to the factory
for repairs or have unit
serviced by an authorized
dealer.
Unit will not dispense water.
Supply water is not on.
Confirm that the supply water
is turned on.
Bad Solenoid.
Have unit serviced by an
authorized dealer or return to
factory
A filter cartridge is loaded with
particles and plugged.
No flow
Replace the filter cartridge.
Capsule filter is bound with
air. Open bleed valve
Display indicates water purity
is below set point.
The supply water is improperly
treated.
Test the supply water TDS
add additional treatment.
The resin cartridges are not
seated.
Open cartridge housing and
reseat cartridge.
Resin is exhausted.
Install fresh cartridges.
Resin cartridges exhaust
quickly.
The supply water is improperly
treated.
Test the supply water TDS.
Add additional pretreatment
to obtain higher quality.
Sub-micron filter plugs rapidly.
The supply water has colloids
and is improperly treated.
Perform a Silt Density Test. If
it is higher than 1 add
additional pretreatment.