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Damage caused by improper electrical connection (reverse polarity) or excess power surges.
Damage caused by improper installation.
Damage caused by excessive cable strain or pulling including water damage caused as a result of
broken cable seals.
Damage caused by any other abuse, misuse, mishandling or misapplication.
Damage caused by extended operation in direct sunlight at temperatures above 95°F.
Damage caused by operation at freezing temperatures below 32° F.
ARGONAUT
COMPUTER,
INC.,
ITS
SUPPLIERS
AND
AUTHORIZED
DEALERS
(VARS/VADS) ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS,
LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT
OF THE USE OR INABILITY TO USE SUCH PRODUCT EVEN IF ARGONAUT, ITS
AUTHORIZED DEALERS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. ALL IMPLIED WARRANTIES WITH RESPECT TO ANY OF THE
ENCLOSED,
INCLUDING
WITHOUT
LIMITATION,
WARRANTIES
OR
MERCHANTABILITY,
FITNESS
FOR
A
PARTICULAR
PURPOSE,
AND
NON-
INFRINGEMENT, ARE LIMITED IN DURATION
Customer Support & Repair Service Policy
Every Argonaut product comes with support and repair service features. Argonaut Computer, Inc.
has designed a Customer Support and Repair Services Policy to provide these services to its valued
customers. The following sections detail each service as they relate to Argonaut hardware and
software products.
Technical Support
All technical support requests for Argonaut products shall be submitted to the attention of "Technical Support" via
telephone - (951) 813-3600, fax - (888) 550-6578, or email - [email protected]. Customer must provide
Technical Support with a model and serial number to best assist the customer's needs. Technical Support reserves the right
to determine the scope of warranty coverage.
Proof of Warranty
The customer shall provide an invoice number, date of purchase, and the product model and serial number
to verify proof of warranty. Argonaut Computer, Inc. has a database which Technical Support may access
to retrieve customer invoice information; however, customer must provide the product model and serial
number to verify authenticity. Customer should also inform Technical Support of whether he/she
purchased the product independently or through a dealer to direct the appropriate database search.
Technical Support for Hardware
Technical support for diagnosing problems with hardware on Argonaut products will be provided within
the limited warranty term. The standard warranty term is two years, unless an extended warranty is
purchased. Following the warranty term, hardware support will be provided for a fee, which will be
charged to the customer's credit card, on a per-incident basis.
In-Warranty Repairs
To request repair services on your Argonaut product within the warranty period, customer must contact
Technical Support to determine the nature of the problem and relevant coverage. In the event customer's
Argonaut product needs service, a Return Material Authorization (RMA) number will be assigned and
instructions for shipment to our Service Center will be provided. Please note all RMA shipments to our
Service Center must be prepaid. We will pay the domestic ground shipping within the 48 continental states
back to you. Customer will be required to pay freight back on all shipments to Alaska, Hawaii or
international locations. Any shipments to our Service Center without an RMA will be refused. Any RMA
sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a premium
