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overnight charge at the expense of the customer, and could delay repair services up to 1 week for rerouting.
Minimum lead-time for all in-warranty repairs is 2 weeks.
NOTE:
Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not
extended on repaired product.
Out-of-Warranty Repairs
To request repair services on a known out-of-warranty Argonaut product or if customer is uncertain of
warranty coverage, customer must contact Technical Support to determine the nature of the problem and
relevant warranty coverage. In the event customer's Argonaut product needs out-of-warranty service, an
Out-of-Warranty Return Material Authorization (RMA) number will be assigned and instructions for
shipment to the Service Center will be provided. Please note all Out-of-Warranty RMA shipments to our
Service Center must be prepaid. Any shipments to our Service Center without an RMA will be refused.
Any RMA sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a
premium overnight charge at the expense of the customer, and could delay repair services up to 1 week for
rerouting. Customer will be charged an inspection and evaluation fee for all Out-of-Warranties RMA
products shipped to our Service Center. Upon customer's authorization to proceed with repairs, the
inspection and evaluation fee will be applied to overall repair charges (new product and/or parts not
included). Customer will be required to pay freight on all Out-of-Warranty RMA returns whether repairs
are made or not. Argonaut Computer, Inc. cannot guarantee availability of parts needed for repair services,
especially on out-of-production products or components. A limited warranty shall be provided for Out-of-
Warranty repair parts. Minimum lead-time for all out-of-warranty repairs is 4-6 weeks.
NOTE:
Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not
extended on repaired product.
We understand that occasionally a product must be returned. That is why products purchased directly from
Argonaut Computer, Inc. Come with a return policy. Our policy is clearly stated. Please take the time to
read it now before using your new product.
PLEASE NOTE: THIS RETURN POLICY ONLY APPLIES TO DIRECT SALES FROM
ARGONAUT COMPUTER, INC. TO END-USER CUSTOMERS. IF PRODUCTS ARE
PURCHASED FROM AN ARGONAUT AUTHORIZED DEALER, THE DEALER'S RETURN
POLICY WOULD APPLY.
Important Notice about Argonaut Computer, Inc. Return Policy
When opening your package
DO NOT DISCARD ANYTHING
- you will need it in the event of a return!
RETURN POLICY
Before returning any item, we require that you first call for a Return Merchandise Authorization (RMA)
number. Your purchase must be returned freight prepaid and insured for its full purchase value. Returns
must include the original invoice and be in "as new" resalable condition, in its original packaging with all
registration cards, documentation, media, and all other materials enclosed.
Returned merchandise must be received back in our warehouse within 10 days of the original invoice and
shipment date. We will not accept returns sent COD, returns sent without an RMA, or returns that arrive
past the 10-day period. Shipping charges are not refundable. A restocking fee of up to 15% of your
original purchase value may be charged for testing, reinstallation of operating system/drivers, and
packaging replacement. Customer may not return any preinstalled, open-packaged, or customer- registered
marine and/or other software, and will be charged current retail list pricing. A 25% restocking fee, based
upon current retail list pricing, will be charged for software returned in sealed packaging “as new
“condition. Additional charges may result from missing components or physical/electrical damage to the
computer case or electronics. Defective product returned within the 10-day period will not incur a
